J&P Cycles

I waited too long to receive parts. I thought as an RPM member all parts received in 2 days, perhaps I miss understood. Parts would come in a few at a time, delaying the completion of project. Some parts would take a week to arrive. Additionally, the shipping department at certain locations should choose more wisely the proper shipping method. A partial order just arrived, a single snap ring in a 12"X7" box! What a waste.

Before J&P was purchased by comoto inc. they were always within their two to three day delivery time. Since the beginning of the year I have ordered various components and they all took over two weeks to deliver small items. I guess my gold card membership doesn't mean much anymore. I have been a customer of J&P over 20 years and I am thinking of moving to a more efficient provider for my parts. Dennis Kirk Inc is the last honest small business with better prices and shipping.

Came later than expected meanwhile I had got the same item in half the time from different supplier.

Hmu on fb for a good time I eat $#*!. Love to eat too, have bike and magical tongue will travel for the right woman…

My order was delayed over a week stuck at one location. Spoke with customer service and considered the package lost. Canceled original order and reordered the parts.Next day after reordering the first order shows up one week and four days from original order date. I notified J& P and was told to keep the second order too. Your customers service is one of the best that i have worked with

This product the plug does not plug in correctly, if I can switch pin location it would work. And your web site says you won't accept electrical returns if box has been opened. But how am I supposed to know about the plug if I don't open the box?
Kevin

Had a damaged package that had no parts left in the bag. Tried to contact them and emails bounce

Emails bounce back, can't get a resolution for damaged package

Said item would ship next business day but took a week to receive purchase!

Item found later from other vendor less expensive and NO shipping costs.

Tires come in brand new. Good pricing. The packaging was sloppy but overall it's a good buy.

Postage is exorbitant. Free within the US but $60 everywhere is robbery and bad business, especially when Chinese companies post for free

Guy didn't seem to helpful jfghhhhhv;gfffggggghhhhhhhbbbbbbbbbbbbbbbb

Bought a battery and 2 spark plugs and a battery hold down.
Box was destroyed because of no packaging inside and battery was able to bounce around in box and damaged shipping box.plugs and Hold down fell out of box in transit…
Did not report to you because you would say rough shipping…ups would have said improper packaging
And both of your companies would have wasted my time…so I reordered from Dennis kirk

Not very happy to open the box and see my $90 gasket set stuffed in a smaller box, all bent. They can do better at shipping parts that need to remain flat and unbent.

I ordered, as described on the website, a complete wiring extension kit for installing longer wires for handlebar switches. I ordered this kit for my 2006 Sportster since I was putting on taller bars. When it arrived, it had no wire extensions for the turn signals, which are definitely part of the handlebar switches.
To J & P's credit, after I called about this, they did send the additional wiring extensions and connectors. However, it took almost 2 weeks to get the first shipment and another 6 days to get the remainder. Very slow shipping. Overall, it was not a good experience, but ended up ok.

They got me what was left out of my original order, but shipping is very slow.

If you go straight to the garage and pick your moto for fitment, there are no fitment warnings and you can click add to cart. Its on the checkout page after being added to the cart. By then, most customers are not looking for that. I have a different fender and the product didn't fit even though the website says it does. The fitment notes need to be bigger or be forced to be read at checkout. This would have been a 4 star rating cuz the website says it would fit and didn't but was able to return. The second customer service person I spoke to was more empathetic for my situation. The first one stated to drill through my fender. Really? That's your response/solution? For that ridiculous response, 4 star goes to 3. Pic added to show no fitment note but says it will fit my bike.

First time customer, as I am new to motorcycles. Placed an order on Saturday, order came ups on Wed. Opened the box, one of the items box was all smashed, but the shipping box was ok so they purposely packed a smashed up box. Luckily the items inside were not damaged. The items I got were correct. After seeing other reviews guess I was lucky to get what I ordered so quickly. Pretty leary of this company now, based on how my items box came smashed and other terrible reviews. Think I'll shop elsewhere.

I've been a gold club member for years. The was a time JP shipped anything within 3 or 4 days. No longer. Almost anything is Pending Vendor Arrival. I've been waiting for 22 days on a clutch cable. A clutch cable! It should be right on the shelf. As for customer service. It's getting much worse. Always a 10 to 20 minute wait before someone answers. Then you will get a different answer every time you call. I cancelled an item a couple days after ordering. Now it has been 14 days and no money is coming my way yet. Called CS 5 times. Each time they say 1 to 3 days it's in processing. From now on ask for a supervisor if you have a problem. They don't read from a script, call you back and actually take care of your problem. I will still order from them because of low prices and a vast array for goods, but they are getting slower with delivery and dumber at CS..

I looked all over the website to see if prices were listed in American or Canadian dollars, I assumed American. At the VERY LAST PAGE IN FINE PRINT it finally confirms that the prices are American. Summit racing and other sites will list prices converted to local currency.

Tracking on my package was largely worthless. Package moved 3 times in 2 weeks with the first two being customs in the same location and the last update simply stating 'a facility' in Canada

Thought I had found what I needed for my bike, so I ordered it. Item was received without all necessary hardware. Before I went out to buy the necessary hardware myself, I attempted to set the item on the bike to figure out exactly what I needed and found they hardware they did include didn't fit. I called back and spoke to someone in parts who said that although the part was listed as fitting "V-twins", what it should have said was "V-twin Harleys" - brackets did not fit around the handlebars on my Indian, so back it went. Disappointing and kind of aggravating, but Gen and Kimberly in customer service did an excellent job trying to help me.

Gen and Kiberly did a great job trying to help me resolve the issue.

The instructions that came with the Vance & Hines mufflers said to remove a 5/16th suspension bolt attached to muffler.being replaced. It was a 1/2 inch bolt. Instead. Plus there was another 1/2 inch bolt further at the back of the old muffler that was not mentioned in the instructions.at all. I suspect the instructions were for a softail instead of for the 2022 Freewheeler that I own..

I was advised would be getting my Vance & Hines FP4 tuner, and my ArlenNess Monster Sucker intake via UPS Surepost, that normally delivers via the postal service. I didn't provide a post office box number for my orders as I assumed they would come to my home via UPS with the mufflers that I also ordered. , I assumed the post office would reject the items since there was no post office number provided, and the post office in our tiny town does not deliver mail to individual homes. Anyway, everything was delivered in one large package via UPS directly to my home. I had talked to the post office about expected Surepost deliveries that never happened, but not a biggy.

Ok this is the response I got i will update my rating when i recive my parts for now I will bump up one star only for the quick response (Randy, I tracked down your item. It was just received in to our warehouse today. Therefore it should ship out later today of first thing tomorrow. The item will be shipping to you out of KY so it should be to you before the end of the week without any further issues. Just as a heads up that item on the site does show an 8-10 day lead time, unfortunately those are counted as business days and today would be the sixth business day so we are actually slightly ahead of schedule. I know that doesn't make it any less frustrating I just wanted you to know that we are on track for were we should be on that specific item. Keep an eye on your email for the shipping confirmation and your part should be out to you in the next couple of days. Once again I apologize for the frustration caused by this and I hope I have provided the information necessary to retain you as a future customer. If you have any other questions please feel free to reach back out to me. Have a great day!)

Offer a discount for signing up put the code in and it don't work waste of time yes it was

I checked JP and DK for a rear tire. This time JP was cheaper. Tire arrived several days later and I installed it. Haven't ridden it because it's winter and I'm not done with the bike as a whole. I feel like it will work as a tire should. I also think that for the price of a single motorcycle tire it should come already mounted on a rim that's attached to a bike and comes with a strong man to bike up the bike to help you change it when you get a flat.