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J&P Cycles has a rating of 4.6 stars from 3,638 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good price. J&P Cycles ranks 2nd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
17,925 reviews
I lost a grill cover on one of my lowers late last season so decided to go with these to give me more visibility. Watching videos and reading instructions it took me just over 2 hours to install. I could easily do this under an hour next time. They light up well, look great, and hazard/turn signals change to amber and flash accordingly. Haven't got the bike out for the year yet but I'm sure they'll light the way.
Will provide me with a refund but I have to pay for shipping back from Canada which is about 1/2 the cost of the order. Can not afford to fix J &P Cycle mistakes. Their boots are sized wrong and jackets do not fit. Horrible experience. Letting all International people know not to shop here as a courtesy. I am stuck with $300 USA funds and $60 CA customs fees of junk.
The delivery service they use just threw my helmet over the fence so everyone could see it and possible entice thieves to come onto my property and steal it. I would have been out of 300.00 dollars because like the customer service told me basically it's not their fault where the delivery driver leaves the package. If you cannot do better then that I cannot take the chance on purchasing your products
The delivery was way below satisfactory.
I thought they had a good deal but didn’t know it came with built in risks.
Did a few reviews on the product.
Purchased multiple items. Each one packaged and delivered separately. While the first one was delivered in a few days, I still have not received the last one. J&P Package Tracking number was not working and when I emailed asking if they can tell me when the package was coming as I could not use the tracking system on their website, the response basically told me to use the tracking number. Ugh! From now on, I'll only use J&P if I cannot get my parts elsewhere.
* J&P Cycles attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Every time I order from them there are mistakes which then I have to return parts. I just cannot deal with the large amount of time it takes to order, return and wait for it all to get sorted out correctly! This causes me a huge loss of time waiting for parts, dealing with them on the phone and office time to figure out all the screwed up paperwork! They do always seem to get it straightened out but the loss of time is just not acceptable!
Products used:
Parts
Often parts advertised are not in stock with either an unknown lead time or delays of many months before being due into stock. After 5-6 years of generally good dealing with this company I have moved on to more reliable suppliers.
First off I will say I have ordered from J&P cycles a few times this month and all my products arrived as expected no issues. I made a large purchase this time of 600+ dollars and I notice they charge you the full amount of your purchase at the time of the transaction and then they charge you again as each item you purchased ships. So now I have been charged 1200$ total for a 600 dollar order and I have negative 400 in my account until the actual transaction posts... had I known I'd be double charged for any amount of time I would not have bought from them. So unless you can afford to be without double the price you're expecting to be charged for then I would shop elsewhere.
Products used:
Boots, visor , comms
Ordered intake over the phone, clearly went over my order and then shipped the wrong part. Was on the phone with them 3 times for about 2 hours and then they realized they had the wrong part on line in their own catalog! Parts guys apologized and sent a stupid wine voucher which I still had to purchase a case of wine... instead of giving me a percentage off. Waste of my time.
Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at socialmedia@jpcycles.com with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.
It took.longer then normal.
I have been ordering from JP for a while now and I seems like the shipping department a taking s nap...
Thanks for reaching out to us, Robert. We appreciate you taking the time to write in. Hearing from customers directly regarding their experience can only help us improve as a company. Feel free to let us know if we can be of any other assistance.
Takes 18 days for a part to arrive, come on, it's 2023. All parts from V-twin take forever. Also, your online parts search is the worst I have used. Even if you enter the part # it can't find what you want.
Hi James,
Unfortunately, events from the past 3 years still have an effect on global manufacturing and distribution, as the supply chain slowed down while demand increased. Many of our distributors are still trying to catch up, which has an effect on inventory. Despite this, we strive to provide the best possible service to our customers. We’re sorry this has affected you.
I've use JP cycle a few times and overall I like them but this last thing I bought was a 30 tooth transmission Pully they sent me a 34 tooth my complaint is this they try to buy you off the $25 gift card if you were on any kind of timeframe with repairing your bike and was waiting to go on a ride and you had to do a return that's where you going to get screwed I ordered my part February 27 got it March 3 Sent it back to them March 4 and according to the tracking they won't even get my part back to them until March 9 then who knows when I'm gonna get it I'm just glad I have nothing big planned it shouldn't take two weeks to get the part you're looking for that's all
Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at customerservice@jpcycles.com with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.
Charged 8 bucks for shipping and still haven't gotten what I ordered. Won't get it until after the 4th, but tracking said estimated delivery date was Thursday August 31st by 7 PM.
Hi Vicky,
Thank you for taking the time to leave a review.
All orders over $49.99 ship free within the contiguous 48 states. If your order is below this amount, we offer flat rate shipping at a discount for $7.99 USD. On average, the shipping cost for the smallest package is at least $15 USD, which is almost double what our customers pay when their order amount doesn't reach the free shipping threshold.
They advertise next day shipping but it took like 7 days before my order went out. They messed up charging me way over so it maxxed out my credit card and messed up getting my parts. It went out in 3 seperate shipments which meant that 3 different times UPS messed up the delivery and I had to go pick them up myself. This place will be my last resort in the future
Tip for consumers:
expect some wait and hassle
Thank you for the feedback. We apologize for any inconvenience with this order. We are always here to help, and would like to resolve the issue. To protect your private information please reach out to us directly at socialmedia@jpcycles.com with your Name, phone number, order and/or customer number and brief description, so we can look into this. We appreciate you as a customer, and look forward in hearing from you. Again, we apologize for any frustration with this order. Thank you for choosing J&P Cycles, and have a great day on 2 wheels!
Haven't gotton package yet. 3 days tops when i order from you. Expected to recieve it in 9 days. Unacceptable.
Hello Abel, we apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue. We will get this to leadership to look into further.
BEWARE! I thought I was doing business with a reputable business but I was totally wrong. Me and a bud decided it would be great to buy new helmets with Intercoms so we could communicate on the 5,000 mile trip we are starting 26 Sep so we started shopping. Unfortunately we found what we were looking for at J&P Cycle. After spending $800 plus dollars our order arrived 2 days later but the one helmet was missing everything Intercom related. Again I believed I was dealing with a respectable company so I called thinking it would be an easy fix. I called customer service (FYI J&P this means servicing the customer) I spoke to a service person who was killing me with kindness but at the end of the day it was all Lip Service! After a million "I'm sorry's" and all the "Wish I could's" he said there was nothing he could do and that my only option was to send everything back and then he could ship me another helmet. I suggested he send me just the missing items at which time he completely disregarded my suggestion and insisted there was nothing he could do. Again this was Thursday and we are leaving Monday and all he would say was I'm sorry. Im a business owner who MUST deal with issues that are ultimately my issue and believe me I would have overnighted the missing pieces I don't care what it would take. After reading all the reviews I can see I'm not the only one who didn't have a good experience. I wish I had read them before I made the purchase. Never again J&P! You've seen the last hard earned dollar" you will ever see from me!
I order more then the average person from jp Never any issues. And my last couple orders that had V Twin manufacturing parts has me questioning ordering anything again.
We are so sorry to hear that,Chris. That’s not what we pride ourselves on and we are disappointed we let you down. We have privately reached out to you regarding your experience you should get an email shortly.
First time buyer, I made an order and Paid for 3 day shipping just to find that part of my order was shipped half missing. So all I got was a Sorry and we'll ship another set. And the killing part is when u need it. And Paid for 3 day shipping and still Gotta wait til next week!
David, we apologize for the inconvenience and frustrations we have caused in this order. I would like to resolve this for you and earn a second chance in earning your future business with J&P Cycles. Please email me your order and or customer number to socialmedia@jpcycles.com attn. Sitejabber and I will reach out to you directly. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
I had to call/email a couple of times to see where my order was. Not very good updating in shipping. Misty was awesome, she did go above to get me what I needed.
Not happy that you closed the Anamosa store though.
Most likely won't shop with J and P anymore since due to not have a "local" store anymore
See above
Shopped with you in past
Needed for bike and price was right
I have been a long time customer and gold club member. I have endured the companies attempted use of drop ship sites tolerated their horrible costly and time consuming mistakes. I recently went into the store to purchase items and attempted to use my gold club card and was told it had just expired 34 days ago and that my points disappear 30 days after expiration.
The clerk could do nothing. The next day I called customer service to see if they could remedy the problem and get my credit back so I could renew my membership. She advised that my points were gone and she would sell me a new membership. At no point was I alerted of the expitation and the renewal date despite them having my email and phone number.
I guess I will no longer be using J&P as they apparently have no concern for the people who keep them in business.
Kathleen,
I do apologize. We do send emails to our customers letting them know membership is about to expire. If you didn't receive it, we may need to verify the email address we have for you on file. Once membership expires, we do not have access to points that were lost.
Took forever to receive. Guess I Need to order from Dennis Kirk as I always receive my orders within 5 days of ordering. Going downhill J&P
Thank you for taking the time to leave a review. It looks like some of the items on your order showed a lead time prior to shipping. Clutch hub shows 3-5 business days lead time. Lead times are there to advise our customers that it will take longer for the item to ship as we have to get it from our vendor. We do apologize for the frustration this has caused and the issue of not being able to get the other seat. If you have any further questions, please feel free to reach out via customerservice@jpcycles.com
JP Cycles seems to have been going downhill when it comes to customer service. Its disappointing
We’re sorry you had less than a 5 star experience, Mack. Please send us your contact info and the details of your experience to customerservice@jpcycles.com and reference your Sitejabber review so that we can investigate further. Thank you.
Changed the site format lost information
Had to wait on hold to have my RPM statice
Reinstated waiting for five weeks for an item
That was not on back order but apparently was. Too many mistakes
Purchase ok but shipping worst ever.claiming items were in stock it took over 8days for delivery.DEnnis kirk will put you out of business.Never had more than 2day lag in delivery wth DK so J&P cannot claim fault of shipper.Lost valuable riding time
Hello Robert, we apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue. We will get this to leadership to look into further.
You might as well go with Amazon these days. At least then you'll get your parts on time. I placed an order on Mar 7th. Most of my order was processed timely, but I never got confirmation of shipment for my cams. 6 days later chatted with their customer service'. Got BS answers... about an hour later I got an email saying my order shipped. The charge for that order just hit my bank tonight. A week to process an order that is in stock... sorry excuse for a business. Go elsewhere for your motorcycle parts.
Look I ordered a oil change kit for a Harley with gaskets and everything was shipped separately for some god awe full reason. Should have held on to everything and shipped it in one box. This is the 5th time this has happen.
Wil, I do apologize for your frustration. We ship from multiple warehouses. If all items are not located in the same warehouse your order will come in multiple packages. We do not want to delay the shipping by having all items sent to one warehouse then shipped to you. We truly do it to expedite and take care of our customers as quickly as we can.
I have been J&P Cycles customer nearly 15 years with purchase of items for my club and myself over 30kUSD. Now it seems they don't want my orders anymore... I wanted urgently tires for my Steet Glide, placed order and found out that it was cancelled! When asking this from chat I was told it is possible scam and need to place new order via paypal. Doing that just to found out again from their website (no mails nothing to me) that order has been cancelled again. When asking from their super $%# friendly chat, I was told that I have cancelled the order...? Never sent anything there. When sending mail to their customer service (with attachments and explanation) got one line back saying I have cancelled order... I ordered tires from ebay and no more J&P anymore!
Can you please provide the order numbers in a PM so that I may review these orders?
Can't track my orders tells me can't find my account. Have no complaints other than that. Can't leave a review if not 100words it ggghhhhhhhhjjjjhggfffhj just ff do it c for her f g hg my be that is enough letters
Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at socialmedia@jpcycles.com with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.
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Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.
Hello Hugh, we apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue. We will get this to leadership to look into further. We will reach out privately please look for our email shortly.