Journeys

Horrible experience with this Journeys.com -- I am beyond annoyed and frustrated. I feel taken advantage of during the holidays. I'm out $300+ and no merchandise. They have just lost a 10+ year longstanding customer and they could care less. Basically, my order arrived with box ripped open, retaped 3 missing items -- went to store next day in hopes they could help but was redirected to online. Called customer service online and was told that I have to wait 12 days for a fedex investigation to be done - the rep hung up on me when she was "commenting the account" - I called back extremely upset and she happened to answer the phone again - I was very unpleasant at this point - On the phone for 2 hours complaining to no avail. Basically, I have to wait 12 days to find out their investigation results! THIS IS RIDICULOUS -- Why wouldn't they call fedex with me on the phone? There is no picture of the delivery, there is no signature! Why would they send a package that is over $300 with no signature? I am beyond frustrated. Suddenly their error is my fault. I am the customer. It's not my fault that the package arrived with missing items. I called back because my husband thought this was unacceptable I asked for supervisor 2 twice and was hung up on once -- the third call -- I was told that their phone lines are not working well. I smell BULL! For some reason they just do not care.
This si my money and I am out $300+ during xmas -- this is not fair or just. After waiting a few minutes on the that the call, finally got me on the phone with a supervisor named Melvina Milligan, who barely listened - she was located in TN and was working from home. Of course she could care less - how could you be professional and care about your job and offer ANY "customer service" when you are sitting in your PJs at home eating bon bons? The casual disinterest in her communication alone is reason enough to fire her. The complete disregard and and disconcern for the situation was shocking and made me even more agitated. I was and am beyond frustrated - how could a supervisor allow for a company such as fedex get3 away with ripping a customer off by $300+ and not offere a solution? I asked made multiple suggestions: resent me the items and require a signature upon delivery to ensure the items arrive, credit my account so that I can get the items in the store, credit my account and let me get it somewhere else, this woman would to agree to anything. My concern is that these items are popular and they will probably sell out - they are uggs and xmas gifts for my kids. The worst part is that all items are low in stock and the 12 day investigation doesn't end until 12/20/22 - All I want is a refund and to never ever deal with these people. I asked this woman for the name of the president of the company and she didn't know - I asked her for an email address and again for a corporate number and all she kept giving me was the phone number that I had originally called. She clearly has no clue. All she kept saying was we have to wait for the Fedex investigation which takes 12 days. She then suggested that I call Fedex myself -- I was so mad at that point that I told her that I would be posting this experience all over social media -- I am beyond aggravated. I also commit to NEVER giving Journeys another cent. My company will no longer purchase gifts from Journeys -- Zumiez will now earn my business. This is an absolute disgrace. I will be posting this everywhere.