• JourneyEd

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Overview

JourneyEd has a rating of 2.31 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about JourneyEd most frequently mention customer service, credit card, and microsoft office problems. JourneyEd ranks 258th among Software Other sites.

  • Service
    4
  • Value
    4
  • Returns
    2
  • Quality
    3
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Terrible customer service, very unhelpful representatives on the phone.
How would you rate JourneyEd?
Top Positive Review

“Great deal!”

Dustin M.
4/24/17

I bought copies of MS Office for both my work computer (Mac) and my home (PC). Submitted my paystub for verification and had everything up and running inside an hour. I don't like that if my comp crashes that I have to repurchase if I don't have the download anymore, but having a cloud drive solved that. This is my second purchase from JourneyEd and I plan to make more. The prices are unbeatable.

Top Critical Review

“Avoid”

dasdf k.
5/3/23

I bought software from JourneyEd that had a 6-month term. The software was SPSS. About 3 months into the 6 months, the software stopped working with an error message that my serial number had expired. I e-mailed dozens of times and never got a response from them. Absolute ripoff and non-existent customer service.

Reviews (55)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (20)
Thumbnail of user jeffr799
1 review
0 helpful votes
February 18th, 2016

I purchased three products from JourneyEd, Win7 Ultimate, Win10, and Office 2010. I work for a university, so I submitted my credentials to verify my eligibility. It took a couple of days because of a holiday, but the order was confirmed and I was able to download the products. The real issue came when there were no keys for any of the products. When I called customer service there was a very long wait, but alas the person I spoke to handled the issue. For whatever reason, the university email address that I used for my account would not accept the email they had provided with the keys, Even when she resent them they did not show up in my inbox or junk mail, apparently the content was such that our servers were blocking them out. So, I provided an alternate email address and she resent each of the emails, and I successfully received keys for each of the products that I ordered. In the end, the products were a great value.

Tip for consumers:
Contact them immediately if you don't receive an email with the keys. Try having them sent to an alternate email address as some systems may block certain content.

Service
Value
Quality
Thumbnail of user guentherj
1 review
1 helpful vote
February 28th, 2014

There were many websites I browsed through before I zeroed in on journeyed for the product of my choice. Not only did they have it at a good price but they also provided me with free shipping of the CD and the material which was very nice. I sure would come back for more purchases to this site.

Thumbnail of user wadswort
1 review
1 helpful vote
March 2nd, 2014

I always like to look around with different websites when I wish to purchase something online. This website by far provided me with a comprehensive price for the material that I required for my academics. The website is also user friendly which makes it a delight to browse through.

Thumbnail of user staceym19
1 review
1 helpful vote
March 18th, 2014

There were different options for a Microsoft Office course I came across. This website particularly impressed me as they gave me a good explanation on what to expect from the course. This made my choice easier as it was also relatively cheaper than the other websites which had similar products.

Thumbnail of user deans42
1 review
1 helpful vote
March 16th, 2014

I always like to look around on different websites when I wish to purchase something online. This website provided me with an amazing price for the material that I required for my academic studies..

Thumbnail of user hilbertp
1 review
1 helpful vote
March 17th, 2014

When it came to buying a course on software I was quite amazed at the different brands that was offered on this website.

Thumbnail of user ninoseib
1 review
1 helpful vote
March 1st, 2014

Whenever I purchased something from any website I found the after sales service to be poor. This was not the case with journeyed as they provided me with good after sales support. The delivery of the product I purchased was prompt which was the website keeping up with its word.

Thumbnail of user padillal
1 review
1 helpful vote
March 11th, 2014

Whenever I purchased something from most websites I found the after sales service to be poor. This was not the case with journeyed as they provided me with good after the sale support. The delivery of the product I purchased was prompt which was the website keeping up with its word.

Thumbnail of user richardc75
1 review
1 helpful vote
March 18th, 2014

I have become a regular to this website after my initial purchase of a software. This website offered me excellent before and after sales support.

Thumbnail of user scottf4
1 review
3 helpful votes
September 10th, 2011

This is actually a good website. I saved over 400 dollars on office proffecional plus. I only had to pay 90 dollars for it. The only issue is that it usually takes 24 hours for them to confirm your school and let you download/ send you the product (you have to send them proof of your school) so don't lie to get a discount!

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About the business

Academic software discounts at up to 85% off retail prices for students, teachers, faculty and schools. Academic discount on Adobe, Microsoft, Autodesk and thousands of software titles available.

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