• JotForm

2022 SITEJABBER AWARD

JotForm

Overview

JotForm has a rating of 4.03 stars from 185 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JotForm most frequently mention free version, non profit, and small business. JotForm ranks 6th among Survey sites.

  • Service
    36
  • Value
    35
  • Quality
    31

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
6
See all photos

What reviewers want you to know

Positive highlights

  • I can confidently say Jot form has met every challenge I threw at it.
  • So i checkout a few online form builders and they all worked good, but did not have conditions!
  • 2022 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate JotForm?
Top Positive Review

“I really loved JotForm, Such a useful site”

Sahaana V.
3/22/23

I'm the co owner of a small business Just Jewelry, we needed to create form and surveys for our store. While searching the internet Jot form was one of the best survey builder platforms i could find. JotForm has been really helpful to manage all the survey and pre-order forms I needed to make for my small business, just jewelry. It has been very easy, everything is in one place and it is a very easy site to use. I especially love how easy the site is to set up pre-order forms, with several templates to choose from. I really liked this website and would definitely recommend using it. Best of all its free! Really enjoying using this site.

Top Critical Review

“Can no longer access our clients info?”

Peter M.
6/19/23

I am attempting to use their system for basic client forms and onboarding. We are an accounting firm that has a need for a jotform-like solution. I shared my login with a support team to download a form and have since been locked out of the system. Try contacting support, no response; I reached out to sales to see if I could pay for a more convenient solution, but their business case from free to enterprise requires a $500+ jump in price. Avoid at all costs you may get locked out and never see your client data again...

Reviews (185)

Rating

Timeframe

Other

Reviews that mention popular keywords

jot form (14) form builder (19)
Thumbnail of user sahaanav1
1 review
0 helpful votes
March 22nd, 2023
Verified purchase

I'm the co owner of a small business Just Jewelry, we needed to create form and surveys for our store. While searching the internet Jot form was one of the best survey builder platforms i could find. JotForm has been really helpful to manage all the survey and pre-order forms I needed to make for my small business, just jewelry. It has been very easy, everything is in one place and it is a very easy site to use. I especially love how easy the site is to set up pre-order forms, with several templates to choose from. I really liked this website and would definitely recommend using it. Best of all its free! Really enjoying using this site.

Thumbnail of user earll131
1 review
0 helpful votes
March 23rd, 2023

JotForm made it incredibly easy to create a sign-able document from our existing document. JotForm also made it incredibly easy to link/embed the form URL from our website. The best feature is when the form is completed, it sends a copy to us and the form signer. This made what was previously a time consuming process for our users into a streamlined automated process that is very efficient.

THANK YOU JOTFORM!

Tip for consumers:
There are at least two ways to create a sign-able form. Make sure you use "Create Sign Document" for a signature block that can be signed with a finger, touchpad, or mouse.

Products used:
Fillable and Sign-able forms that can be embedded in a website.

Service
Value
Quality
Thumbnail of user julia.simbioa
1 review
0 helpful votes
June 12th, 2023

I was used to Google Forms, but Jotform is much better! Conditioning is easy and versatile and the design options make the form more authentic. Being able to choose between single question of form format is also great.

Thumbnail of user jotforms
Jotform S. – JotForm Rep

Hi Julia,
Thanks for your positive review. We're glad to hear that you're finding our platform and its features better. We appreciate your feedback and look forward to exceeding your expectations even further!
If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We'll be happy to help.

Thumbnail of user larryo312
1 review
1 helpful vote
April 1st, 2023

Our Little League Baseball Organization was looking for a better option for online registrations and I found that with JotForms. Building the form and adding payment options was a very easy process and simple for someone who hasn't done this before. I would happily recommend JotForms to anyone looking for this type of solution!

Service
Value
Quality
Thumbnail of user kasimi2
1 review
0 helpful votes
May 15th, 2022

Jotform is so easy to use and doesn't require to the user to be a techie or a web designer, 100% would recommended to anyone that is starting of an needs to create a form. Before using Jotform I had no idea how to create a form and would have had to get a web designer to create a form for me but with this App I was able to create myself so easily meeting all requirements. Easy to use, easy to add to website and most importantly the packages off usage is clear

Service
Value
Quality
Thumbnail of user sonjaw94
1 review
0 helpful votes
April 13th, 2023

I was looking for a professional and user friendly form to add to my company's website. I searched and came across Jotform. I like that Jotform provides many options for all different sized companies with different needs. I was plaesed that I was able to easily create the form for my needs. I would reccomend Jotform to anyone with form building needs.

Products used:
Form Builder

Value
Thumbnail of user jotforms
Jotform S. – JotForm Rep

Hi Sonja,
Thanks for your nice review. We are thrilled to hear that you found our platform user-friendly and that our form was a great addition to your company's website. If you have any questions, let us know using our Support Form at https://www.jotform.com/contact/. We'll be happy to help.

Thumbnail of user brianw2155
1 review
0 helpful votes
September 14th, 2022

I was totally new to building forms and apps. Then I found Jotform within a matter of 10 minutes, I had the start of a great app. Very easy to use and edit. They have a community and support to help you through the process. Now I just keep learning and making the app better every day.

Thumbnail of user jotforms
Jotform S. – JotForm Rep

Hello Brian,
Thank you for writing us a positive review here. We are glad to know that you've had a great experience so far and that you find our platform intuitive. If you come across issues, make sure to contact us through our Support System using our contact form at https://www.jotform.com/contact/. We would be happy to assist you.

Thumbnail of user daniellec1006
1 review
0 helpful votes
April 3rd, 2023

We were looking for a form to collect data for our marketing team and found Jotform! Its easy to sign up and even easier to use. I will be using this for all of my future form needs!

Service
Value
Quality
Thumbnail of user hannahj139
1 review
0 helpful votes
January 27th, 2021

JotForm is an awesome platform for creating contact forms and surveys. We use JotForm for our contact forms on our websites and they are easy to create, edit and implement on your site. The different plans available are great for any size business or project but the free plan still allows you a lot of options for customization of your forms. If you are going to use the free version, make sure to include CAPTCHA on your forms in order to make sure you do not go over your monthly limit.

Service
Value
Quality
Thumbnail of user jonm795
1 review
0 helpful votes
July 20th, 2022

My first time using Jotform builder and I was really amazed while building the form because all of the requirements I needed in the form like the needed fields, and settings are available and it is so easy to use. I HIGHLY RECOMMEND it!

Thumbnail of user anthonyz224
2 reviews
1 helpful vote
July 7th, 2020

My previous review was one star. Since I'd paid for one year subscription, I've been able to get assistance that's helped significantly to my business. Their fees are listed for monthly versus yearly. That's something that could be better noted. Nonetheless, I'm extremely happy with how their forms are both created and easily completed by my clientele.

Thumbnail of user toreys3
1 review
0 helpful votes
March 25th, 2021

I have used Jotform for my real estate coaching business for several years now to help hold my coaching clients accountable to their weekly goals and standards. At times there are glitches but it is easy to make changes and corrections with simple edits. It has been one of the easiest ways to track their work!

Products used:
Online organizer

Service
Value
Quality
Thumbnail of user dillonj16
1 review
1 helpful vote
May 22nd, 2020

Fantastic app. So many features available in the free version, with an easy to use dashboard to navigate responses etc.

Products used:
Online form builder

Service
Value
Quality
Thumbnail of user ginar214
1 review
0 helpful votes
November 6th, 2020

I run a wordpress site for my non-profit. Due to wordpress's security issues, I try to make all submission aspects of my site use external services. Jotform has solved multiple problems for me. I can now take donations on my site without paying for a wordpress plugin with questionable functionality that puts my donors at risk of identity theft. Second, I was able to build a submission system for my site's contributors using jotform. I am considering a paid subscription but still trying to figure out what the advantages would be for my service, but it looks good so far!

Thumbnail of user jeme3
1 review
0 helpful votes
November 29th, 2021

Love Jotform I have always have, nowadays Im looking for something that doesnt have form impressions. Support at Jotform is the very best. I commend them for what they do at any time of the day or night. But I have come to realise that form impressions raise the cost of Jotform. And form impressions are as simple as leaving open a web browser which loads the form time and time again and there's all those impressions being counted to your detriment. So if many clients used the form then allow their page to load continuously without actually closing that tab, it increases the form impressions continuously which then get so high that you have no choice but to pay for a higher upgrade. The more clients you have the more form impressions. Jotform increases their revenue at the simplicity of a loading webpage. They are honest about it. They dont hide it. Everyone has a form impression limit but what they dont know is how easy those limits are reached accidently.

Tip for consumers:
dont use a site that has form impressions counted

Products used:
online form

Service
Value
Thumbnail of user jemuels
1 review
0 helpful votes
September 24th, 2021

I have had no problems and it is working perfectly. My online store form made it intuitive and easy for anyone to use.

Service
Value
Quality
Thumbnail of user stuartm119
1 review
0 helpful votes
April 27th, 2019

I have only recently started using JotForm and think that it is brilliant. It is very user friendly and very easy to use, giving even a complete novice the ability to create highly functional professional online forms. An excellent product, highly recommend it.

Thumbnail of user joshc139
1 review
0 helpful votes
July 27th, 2018

I run a not-for-profit website and forms are a key part of the services and functionality I offer visitors. Two of my forms appear on 150 of my site's pages and I'm always needing to add more. Yet, I'm always surprised at how easy it is to use JotForm's form-building and integration tools. They really make it easy! If I ever have a question or problem that I can't figure out, their customer service team responds quickly and knowledgeably, and they are all so friendly. I appreciate JotForm and recommend them!

Tip for consumers:
If you ever have trouble or questions or need advice about your forms, how to use them, or want to know if other features are available, etc., do reach out to JotForm's service team. You will be happily surprised!

Service
Value
Quality
Thumbnail of user darleneb197
1 review
0 helpful votes
July 4th, 2020

Jotform is a robust for builder. It even offers 5 forms for free with a lot of features offered for free. Upgrade and get even more! I have used Jotform for years now and I highly recommend the form builder.

Thumbnail of user hieul7
1 review
0 helpful votes
August 18th, 2020

I have been a customer with Jotform since May. And I am very satisfied with the service they provide. I can build the form very fast. All the forms are very easy to use. I strongly recommend

Thumbnail of user carlap32
1 review
0 helpful votes
February 25th, 2017

I have tried several other form builders, including Contact Form 7 and Ninja Forms. Jotform is by far the easiest to use. Whether to build simple contact forms, or to create a complex intake form with digital signature, I've found jotform to be the easiest to use and most reliable. Strongly recommend. Easy to embed on wordpress websites. You can also download PDF file of all submissions to that form.

Thumbnail of user jeffj60
1 review
1 helpful vote
January 1st, 2017

Our non-profit Homeowner's Association started using JotForm a few weeks ago and the benefits have been astounding. Our residents are able to fill out forms on both our webpage and our mobile site, whereas they previously had to hand write it and FAX it! This has made sharing information incredibly easy.

The site is very use friendly, and the integrations are countless. I HIGHLY recommend this site for any organization on a budget.

Thumbnail of user jasmineh33
1 review
1 helpful vote
January 19th, 2017

I'm a web designer and use JotForm on many of my clients websites. It's a very convenient way to accept orders, payments, requests, etc. and keep track of everything in one place. I haven't had any complaints about how my clients forms are functioning; they are very pleased. I recommend JotForm to everyone.

Thumbnail of user lewisj26
1 review
0 helpful votes
May 8th, 2017

I was looking for a form to build and i tryed to make one with html/php. It was going fine but i lacked the skills for conditional options. So i checkout a few online form builders and they all worked good, but did not have conditions!
I found jotform and its been a life saver! And time saver! Our business will be partners for life!

Thanks again for saving us so much time!

-Jensen1080

Tip for consumers:
once you test it, it will be impressed on how many integrations they have!!!!

Service
Value
Quality
Thumbnail of user adriennes14
1 review
1 helpful vote
September 28th, 2017

I have started preparing for an arts and crafts fair next summer and really wanted to make the registration process online. I tried several different products, but when I found Jotform I knew I had the right one! There are many different widgets you can use, the forms are super easy to create, you can embed pdfs, jpg (in my case for a booth layout map), links so that vendors can fill out state sales tax forms directly online and then upload them to my registration form, and many other wonderful features. Jotform works will with many website products (Squarespace, which is mine, is one of them) and you can create online payment forms as well! I am currently using the "free" version (which has all the features, just a more limited submission amount) but am thinking that I could even pay the $19.99 per month for just the months that we are registering our applicants. I LOVE this product!

Service
Value

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From the business

If you need online forms for generating leads, distributing surveys, collecting payments and more, JotForm is for you. Learn more about how we can help at JotForm.com.

Company Representative

Thumbnail of user jotforms
Jotform S.
Jotform Support
Typically responds within 3 days

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