Jostens

My first order was good, although the school was a little concerned about the time it took to receive the cap & gown. However, I placed a RE-ORDER for 25 more Announcements, 50 more Foil Border name cards, and 40 more Photo Cards on April 14,2023. My Daughters graduation was May13th, 2023. On approximately April 27th, we received a Jostens package. Unfortunately it did not have the Photo Cards. My daughter called Jostens customer service and was told that they would send her a redemption code to re-order them AGAIN. She never received the code. Her graduation has come and gone and all we are getting from Jostens is the run around.

Ordered a beautiful ring design that I really liked. Within a few months I noticed the emerald had come loose and was only being held in tact by the metal piece over it. I ended up losing the ring, so I contacted customer service and they did replace the ring. The second ring is having the same issue with the emerald being lose and I noticed the silver chips fairly easy. As well as the metal somehow bending. Didn't own either of the rings for more than 7 months before I started having issues with the quality of the jewelry. Other than that I'd say they were great. It's disappointing they don't last. Especially for the price.

My order wasn't there when most people from my class had theirs and when I called to ask about it they were rude.

I have bought twice through jostens, unfortunately the items aren't what was I expecting. The worst thing is that you can't get any exchange or refund. Jostens should at least refund you with half of the money you have spent on them, or at least give you a good and decent discount.

In the beginning of the year, I paid for my cap and tassel ($16) at their Jostens booth at my school. The thing is that a confirmation email only came about 2 months later. I thought that everything was settled and my dilemma with my purchased cap was over. Then comes the time to pick up my cap and gown at my school. Jostens then says that I did not pay for my cap and tassel at all but I believed that the money for the cap and tassel from before covered the payment for the gown so I paid for another cap and tassel ($20). Now, I come to pick up my diploma and I realized my gown was borrowed and that I paid almost double the amount for my cap and tassel. I have never met a company that has given me so much grief for buying one of their products. As of today, I am trying to get a refund but their customer service takes ages to get through to.

Even though this company has hurt me so much, the representative involved with Jostens has been nothing more than kind and helpful and fun to be around as well. Aside from the representatives, this company is not something I would be happy to see if they are the ones giving you your graduation materials.

The first time I purchased graduation stuff from Josten's was 30 years ago (1989), of course they didn't have a website then. The customer service and quality of the products were a lot better back then too. They are soooo slow now. There is inaccurate information on their website. They respond with inaccurate information and put it off to the "school representative", they tell you to have your student talk to him. They tell you when the representative will be at the school but no other way to contact the representative (I have a special needs student so that doesn't work for me). The website isn't working properly half the time but "they are working on it". Things come out misspelled and arrive late. If anyone has information on another company that supplies the same kind of products and services - I like to have it! I want to propose a change to our school board.

I'm a teacher. In July of this year, Jostens sent out a catalog of clothing and I saw a nice Adidas 1/4 zip with my school logo on it. I ordered it on July 31,2019. The information stated that it would be 4-6 weeks.

7 weeks later (in October), I sent an email asking for information about my purchase. The customer service response was that it should be shipped in 1 week. By late October, I had sent another email with no response to my inquiry.

I opened up a complaint with the BBB. I either wanted my money back or my item within a week. Jostens responded by saying that they would refund the purchase price AND send the item anyway.

I received an email from them stating that the order for my school was delayed and that I should have received an email and they were sorry that I hadn't. They said that the order would be delayed an additional 2-3 weeks.

I received an order yesterday, November 26,2019. The order contained items for 2 of my colleagues, but not for me. I sent an email to those colleagues just to let them know I had their things, and were told that everyone was sent orders for multiple wrong people.

This has been a mess from the beginning. Don't order from them. Go find a local print/embroidery shop and give them your business if you need clothing. If you need a class ring, go directly to a jewelry shop.

While I'm appreciative they refunded my money (hence the 2 stars), this has been comically bad.