• Joss & Main

2018 CUSTOMER CHOICE AWARD

Joss & Main

Overview

Joss & Main has a rating of 3.61 stars from 1,340 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joss & Main most frequently mention free shipping, great prices, and good quality. Joss & Main ranks 8th among Furniture sites.

  • Service
    251
  • Value
    264
  • Shipping
    252
  • Returns
    144
  • Quality
    221

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
59
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • I called and asked to cancel the order and requested a discount for their extremely poor customer service.
  • Now, it is July 24th, and I still have no bed or expected delivery date from Wayfair!
  • I placed about 10 orders and its a big mess, I am cancelling everything with them and my credit card.
How would you rate Joss & Main?
Top Positive Review

“Joss and Main I have order several pieces of furniture, decor items and water fountains..”

Becky U.
5/31/20

I have purchased. A few furniture items, home deco items and out door fountains from Joss and Main. I love the quality of products, the price, the ease of ordering, the timely arrivals. All my shipments have been early even during this Pandemic. This company has truly been a blessing..

Top Critical Review

“Do not order from this company”

Annette M.
11/20/23

Will never order from this company again! Waited months for a complete bed and made repeated calls to check on status never received the footboard. The initial shipment arrived in boxes that smelled like they had been shipped in a manure truck. After storing half an iron bed for months Canceled order after second foot board was supposedly lost. Order never completed.

Reviews (1,340)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (195) delivery date (30) credit card (30) shopping experience (24) email address (11)
Thumbnail of user erinl195
1 review
16 helpful votes
July 2nd, 2020

I ordered a porch swing about 1 month ago. It arrived several days ahead of schedule... this is the good part! Once opened, several slats were undone, everything held together with skimpy staples, wood slats not even 1/2" thick, cost just under $200! Very disappointed. Doubt it will last through the summer. UGH

Thumbnail of user rachelc1197
1 review
0 helpful votes
October 28th, 2022

I bought a cabinet from their online store. Over $600. The quality is just not there. It is extremely over priced. Ikea offers better furniture.

Tip for consumers:
Franke Storage Cabinet

Service
Value
Shipping
Quality
Thumbnail of user pamelaz130
1 review
14 helpful votes
August 4th, 2020

Doing a bathroom remodel and our contractor ordered what I wanted from this sight, because it said delivery would be by July 30th, 2020, it is now August 4th and we still have nothing and all we are told is that they will notify when it ships! Don't trust anything they promise! First time buyer and most likely last!

Thumbnail of user christinek137
2 reviews
18 helpful votes
May 14th, 2018

I bought a set of nesting tables; nice enough, reasonable price. DAMAGED on one corner. They were packed so well and securely, there was no way the damage occurred in shipping, which means someone saw the damage and packed them up anyway. Ridiculous! Too much trouble/too heavy to repack and ship back, but i won't buy any furniture from them again. Sheets and towels, maybe.

Thumbnail of user cr414
1 review
4 helpful votes
July 26th, 2020

$41.82 for return shipping for 2 sets of curtains? And no information on your return address for me to pay return shipping on my own? Yea- no thank you! What a sleezy way to get people to choose store credit instead. You may be keeping my money this time, but you are losing my money for every purchase in the future.

Thumbnail of user johnr423
1 review
23 helpful votes
January 12th, 2017

Be warned. Joss & Main, WayFair (or WayCrooks) is the Ross of the internet but worse. These companies are the same, and they buy from cheap suppliers who do something really tricky. These suppliers create dozens of brands for their same product and then try to sell them at different rates. See attached pictures. Be warned: buy from another vendor or risk overpaying for products. Just remember, if you see the same picture but different prices and brand names on different websites you are experiencing what we in the industry call a scam.

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Value
Shipping
Returns
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Thumbnail of user jennifers138
1 review
1 helpful vote
July 1st, 2015

I placed an order for outdoor furniture that should have been delivered (based on the date they told me) with more than enough time before having guests for 4th of July. Eight days after I placed my order, they emailed saying there was a delay. My item has now shipped but it is taking almost a full month for it to arrive - yet I paid $134.95 in shipping costs! I should have just ordered on Overstock.com. Free shipping and arrives in 3 days. This was my first order with Joss & Main, will probably be my last.

Thumbnail of user debbief30
1 review
2 helpful votes
December 31st, 2015

I've ordered a few times, both times I experienced the slowest shipping and fulfillment!
Slowest supply chain ever, it has prevented me from ordering gifts and other items because I simply do not want t wait for a month and hope it shows.
I placed an order for something on Dec 11, and heard nothing for one month! Love the website, but you can't count on this company if you need an item in a timely manner. My advice is take some $ from your design budget and put it toward a more reliable supply chain!

Thumbnail of user susanf69
4 reviews
9 helpful votes
January 10th, 2016

I like the products on this site or I wouldn't slog through slow pages that have minimal sort features that automatically clear after looking at one item. One.

Instead of shopping for 7'6" X 9'6" wool rugs in shades of brown, I'm limited to searching rugs that are available but ONLY until I select one to look at more closely. When I go back to the main search page, I'm screwed. The filtering has been removed, and if I go back and add it, I start over at the beginning.

I finally found a rug that my husband & I agreed on, but it took all damn day. Started at around 11a & finished about 10 minutes ago.

There has to be a better way.

Thumbnail of user lesliep35
1 review
9 helpful votes
April 1st, 2016

I recently ordered a cabinet, table and four chairs from Joss and Main. Several weeks after the order had been purchased, process, and supposedly shipped, I got an email saying that the table and chairs had been cancelled because of lack of merchandise. That was after they had messed up the cost of the chairs (on the website it was advertised as chairs sold as a pair, so bad advertising). Why did they sell me a table and chairs if they didn't actually have it in stock? I had to rush around for a last minute order of something else after waiting 6 weeks for this one to ship and then be cancelled at the last minute.

I like the idea of Joss and Main/ Wayfair but I will not purchase from them again. Their service representatives, although nice, don't seem to be very helpful or knowledgeable. I recently spent almost 20 minutes on the phone with another representative who was trying to figure out our tax credit as a non-profit organization. She couldn't figure it out on the phone and it was 7 weeks after the order and purchase. I don't want to have to work this hard to order and receive furniture so next time I'm shopping at Pottery Barn!

Thumbnail of user marcio2
1 review
0 helpful votes
April 19th, 2014

Fail! Still waiting 7 weeks later for a sofa promised in 3 days. Buyer beware----lies and terrible customer service. Missed 6 "promised" delivery dates, took time off work and was actually told that if nobody was home they "would leave my sectional sofa in my driveway" and that they done bring furniture inside the home unless you pay an extra $250.00!' Wtf! Stay away zero stars

Thumbnail of user judithh18
1 review
1 helpful vote
September 27th, 2015

After I entered all my delivery & payment information, a page popped up with everything correct and a "Confirm" arrow block at the top of the page. I waited for 15 minutes for a "continue" or "place order" link to appear; one never did. I has to go back to the main page, re-log in, and almost missed the window for confirming the order. There has been some sort of error with the on-line purchase process 2 out of the 3 times I've ordered items from you. On the third order, a piece arrived damaged. I've also had one delivery miss the delivery window. If this one does, I'm done with you.

Tip for consumers:
Be sure you have a confirmation order and that the quantity is right before confirming your order!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user devs11
1 review
4 helpful votes
December 11th, 2017

Wish I would have read the reviews prior to my purchases. Will post an independentl reivew of this company tomorrow.

Thumbnail of user patriciar69
1 review
0 helpful votes
November 14th, 2015

I paid an extra $9.99 for free shipping for 30 days. I then find out I'm charged an extra $150.00 for shipping one item! I cancelled it! Be careful of scams on this site. I also waited two months for a bed that was to be here in ten days. The company never offered me anything for the inconvenience, I had overnight guests coming. It was the couch for them!

Thumbnail of user davide301
1 review
12 helpful votes
October 6th, 2017

I ordered a 5 piece dining table/chairs and only the table and 4 chairs were delivered. I called in to customer service and they said that they would look into this while I waited. I found out that they could not ship out the 2 missing chairs, which made no sense to me because 2 chairs are packaged in a single box... so what's the problem? Later, I was told that the 2 chairs are going to be shipped. Problem solved right? Not quite... I was told that they would arrive the following week by Friday and that I would receive a confirmation email of delivery. Well, no email and no chairs came by Friday.

I called in on Monday and was told that they could not ship "just" the 2 chairs. This makes ZERO sense to me and I asked, "When were you going to tell me this?" I was then told that the only way for me to get the chairs was to go online and order them and then send in my order number and they would credit my account. Now I'm feeling like I'm in a Three Stooges episode! OK, so I placed the order and decided to buy 4 more chairs because this suit was being discontinued and this was last chance to get more chairs. They promised to credit me for 2 chairs, which they did, one week later. I also learned that they are part of Wayfair.com but I most likely will not buy from them again.

Thumbnail of user darrens24
1 review
6 helpful votes
December 19th, 2014

Hi All,

Just an fyi this site joss and main is part of wayfair.com.
The methods they use for shipping are horrible I ordered 2 items the same day and paid the same day.
Back in november 28/14 still have not received either item to this date dec, 19 /14
Called they say on its way may arrive dec 22 or 23/14 wow a month to get something delivered horrible service. I would not recommend this company to anyone.

Service
Value
Shipping
Returns
Quality
Thumbnail of user saral33
1 review
4 helpful votes
February 3rd, 2015

Ordered several items from here. All poor quality. Knives didn't stay sharp long, paint chipping off of furniture after only a couple of months. Items came broken however they did refund me. I don't think I will be buying anything else from here.

Tip for consumers:
Don't buy furniture from here - you get what you pay for. For better deals try costco.com

Service
Value
Shipping
Returns
Quality
Thumbnail of user pattyl17
1 review
5 helpful votes
April 27th, 2016

I ordered some gray pillows and they shipped Teal. I contacted them and they were great about sending a replacement. But I was sent the same Teal Colored Pillows. I now have 4 Teal colored pillows that don't match anything in my house. I checked back online and they changed the name of Pillow to Peacok. I'm now trying to find out how much they charged me.
I would never order any pillows from them again.

Thumbnail of user debbiem39
1 review
3 helpful votes
February 7th, 2015

Confused in that one page told me that all of the items I had purchased could be returned for merchandise credit. The final page of the order which has no way to go back or confirm the order other than a link to provide a review says these items are final and can't be returned. I would not have purchased two of the items if I could not return them. Also I clicked submit and suddenly I had an order number. The site never took any information from me. I wanted to use a different credit card than the one I used previously. Not happy at this point.

Thumbnail of user carlat13
1 review
4 helpful votes
September 27th, 2015

This website is among the most pleasant to maneuver I've seen. While online retailers typically direct shoppers to find what they're looking for with mundane pathways like room / price / color, Joss&Main is blocked out Pinterest-style, with inspirational descriptions and alluring photos that make it downright fun to add to a Wish List. I eventually found the ottoman of my dreams for 70% off retail and placed it in my jossandmain.com Shopping Bag.

After giving myself a night to sleep on it, I returned to my computer the following afternoon. Joss&Main had sent an email reminding me about the "forgotten item" in my Shopping Bag and included a helpful link to promote a smooth checkout. But... as I began to check out, I discovered an additional $125 shipping fee had been added to the ottoman's $84 price (I've uploaded a screenshot of my Shopping Bag).

So... nevermind about buying from Joss&Main.

Tip for consumers:
When it seems too good to be true...

Shipping
Thumbnail of user colettej1
1 review
1 helpful vote
May 29th, 2014

It was extremely difficult to get to a shopping department, They show you all this very very overpriced everything I did not want i. E. couches and more I just wanted to look at some drapes and possibly buy some bedding. There site stinks compared to Macy's, Nordstroms even Bed bath and Beyond. This is precisely why they charge more, their site is a joke. They don't know about setting up an easy shopping site. What the heck, this is why they advertise so much-they stink.

Thumbnail of user janellen1
1 review
0 helpful votes
August 29th, 2015

Tough time getting to the search bar. The final sale/check out should allow you to continue shopping in case an item didn't show up, which mine did not. I had to enter and start over. Also when you finish entering the credit card info, it doesn't submit, just stays. Had to try that one 5 times.

Thumbnail of user lauriea8
1 review
0 helpful votes
July 16th, 2014

I have ordered 6 things and all but 2 shipments have either been late, broken, or not what I thought from pictures. Items are very cheap and over priced. I'm glad I didn't spend a lot, what I do have is garbage. Their shipping email alert system is nonexistent, they put wrong tracking # on one of my orders, I could go on and on but why bother. I won't be ordering anything from them again. Only reason I gave two instead of one star is because I can use two out of the six items.

Thumbnail of user suzannem31
2 reviews
4 helpful votes
July 24th, 2015

I ordered a product 39.99 it ended up costing me over ninety dollars. And it was broken.

Thumbnail of user maxinej
1 review
1 helpful vote
August 5th, 2015

I have waited over 9 weeks for a picture to be delivered. They took no responsibility but said they will chase it up. I have now asked for a refund. As a why of apologies they offer to sell me the same picture at the reduced price I payed for. Shocking. Will never use them again. And I have told my friends and family to not bother with them

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From the business

Visit Joss & Main to get picture-perfect styles at too-good-to-be true prices. All orders over $49 ship FREE, because an amazing deal is a beautiful thing.

Company Representative

Thumbnail of user warnerq
Warner Q.
Typically does not respond to reviews

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