Jos A. Bank

Erick from Milford is amazing at what he does has a great demeanor. He handles what comes his way efficiently and with a smile. He is absolutely top tier when it comes to customer service. This store benefits greatly from having him on staff.

I love going to Jos A Bank. The salesperson who waited on me every time is Drew. He knows his stock and does a great job fitting suits and matching clothes.

Lacy at the university drive location in Ft. Worth is amazing! She knows your name and greets you when you enter the store.

I was getting ready for a wedding that I was to facilitate in just under an hour. Upon taking my tux shirt out of the dry cleaning bag, I discovered I did not have any buttons. Immediately called Jos A Bank in Southlake Town Square and their customer service was amazing. Found the buttons I needed, put them on for me as well as the tie!
Thank you thank you!

I don't usually write reviews. However, because I'm in sales, and critical of "scripted salespeople" I wanted to acknowledge this unexpected professional level of service. I stopped by the Spring Creek Plaza store to browse for a suit for my husband. We are attending a wedding and he needed a new suit. I was greeted and given several suggestions by Tony. Hmm, I thought I'll ask my husband to come talk to Tony. We both came in, finding Tony courteous, professional and full of helpful suggestions. Tony fitted my husband for 2 custom suits. After the final fittings, we were so pleased with the fit and service that my husband took in several old clothing items for alterations. Thanks Tony, you exceeded our expectations.

The employees at the Jos. A Bank in Brookfield, WI helped me out in an absolute pinch. Needed a tux that day and they were able to help me out through the process, even were able to match me up with a tailor who was able to hem the pants to my fitting, all within a few hours, on a Sunday. Made the whole process easy with no stress, including the financing. Deserve a tip of the cap!

I was served by Arron and Tafari today at the North Point location, and to say they were above and beyond is an understatement.
While Arron ensured that the suit I had purchased was excellently tailored, and it was, Tafari determined that I could receive a full exchange of three jackets that by many turns of fate had continued being sent from the warehouse in the wrong size. Arron made certain that two of them were replaced by exact matches, and he offered choices for the one that could not be matched in my size. What I ended up with was an even better looking piece than the original.
I've shopped at Jos.A. Bank and Men's Warehouse for many years and cannot remember ever having less than wonderful service, but to say that today the service and courtesy went beyond would be not be enough.

It's this type of experience and the quality of merchandise that keep me a loyal customer. Thank you!

They accepted a return of an expensive cashmere sweater that I had purchase over a year ago!
It had developed a few small holes in the fabric. I was given a replacement.
Very happy that they stood by their merchandise.

My son is getting this week end and my husband waited until last minute to get his suit. After several failed attempts at other merchants I told him to go to Joe A Bank. From the moment we walked in the store we were treated with such warmth and welcoming. We went to the Hickory, NC location and our associate was "Scottie". She was so helpful in getting what we needed in the time crunch. Her knowledge of material and color is superb. It was a wonderful experience truly. Picked his suit up today after alterations and it is one gorgeous suit. We will definitely shop there in the future and recommend to all our friends. Thank you

Update from the below review:
They have spent probably 6 hours on the phone with me today straightening this out. The computer glitch is what it is. They searched to find a suit comparable as close to me as they could, since the time for shipping is now past. The drive to get the suit is 2 hours away. They are giving us a gift card for the difference in price from what we originally purchased and what the other suit will cost. While we were upset and let them know it, they were calm, patient, helpful, and very gracious. What started off as a horrible impression of this company has changed to be truly the best customer service experience I have ever had.
**Please see update above.** If I could give them -20 stars, I would. I spent 2 hours on the phone with them carefully putting together a suit, shirt and tie for my husband (father of the groom). Days later, after not having received the tracking number, I called them to find out the status. The status is this: The order was canceled - didn't you receive an email? NO, I did not. The order was canceled because the billing address for our CREDT CARD was a PO box. Since when is that an issue? All of our credit cards go to the PO box, and not once has that been a problem. So the alterations are set for 2 days from today; the wedding is in just over a week, and we don't have a suit. DO NOT BUY! I can't believe how much time I wasted with them. We live in a rural area so just running to the local mall to buy a nice suit is not an option.

I've washed my "Traveler's Collection" shirts many times and even I'm amazed that they keep their color, are ready to wear right after you let them air dry. Absolutely a great shirt...!

Recently purchased two suits from Jos A. Banks at a great discount price. The suits were tailed fitted and of good quality. They will of course look good on me. I will be looking to purchase a few more in the coming months. Keep those sales coming Jos A, Banks!

Very good bank, been to a lot of banks in my life but this one is very proffesional abd great staff and helpful and people there are amazingg tanks!