• Jos A. Bank

Jos A. Bank

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Overview

Jos A. Bank has a rating of 2.04 stars from 90 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Jos A. Bank most frequently mention customer service, credit card, and next day problems. Jos A. Bank ranks 724th among Men's Clothing sites.

  • Service
    30
  • Value
    28
  • Shipping
    16
  • Returns
    17
  • Quality
    26
Positive reviews (last 12 months): 9.1%
Positive
1
Neutral
0
Negative
10
7
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Moreover I thought the customer service will be very caring about customer experience but I was wrong they don't care.
How would you rate Jos A. Bank?
Top Positive Review

“I found a new place for my boys!”

Gerri K.
5/1/23

I've been to many stores over the years getting clothes for my boys. I have to say I was so impressed with this store. I've been to other stores and did nothing but wait around for 20 minutes only to leave. At this store, I was told someone would be with me shortly. Within a few minutes a woman, Taj, helped us. We told her what we were looking, she took my son to the other side of the store and sized him up just by looking at him! I was impressed. I took my other son there the next day to get a suit as well. They did the alterations, ordered what we needed, and we were all very happy. My sons can't wait to go back to get another suit.

Top Critical Review

“Rude salesman”

David D.
11/13/23

I purchased a suit from them. They had to order in the pants. I tried on the suit and discovered that the waistline was a45 not the 36 I needed. The salesman told me that I was mistaken and my story was impossible. After some time I told him that I had called yesterday and the pants were in the hold area. Never have I experienced such rudeness from a salesperson. This was at the Milford, Ct store.

Reviews (90)

Rating

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Reviews that mention popular keywords

customer service (28)
Thumbnail of user andrews179
25 reviews
35 helpful votes
January 16th, 2016

Jos. A Bank provides good to excellent quality men's clothing (at least in more expensive level suits/jackets/shirts, etc.) at very reasonable prices. Certainly, Bank's clothing is the equal of that at Nordstrom's or Macy's.

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About the business

Shop JoS. A Bank? ۪s high quality & tailored men's clothing. Shop our collection of men's apparel including suits, sportcoats, dress shirts, outerwear, accessories, custom suits, big & tall & more. Shop online or at our 500+ stores nationwide. Free shipp...

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