Jos A. Bank

I have purchased JAB clothes for years and up until recently the product and service had been excellent. I just purchased 14 polos and 6 dress shirts. The polos are great. 3 of the 6 dress shirts are the wrong size/fit. How can some not read a size and fit in the collar. Pretty straight forward. This retailer has gone downhill since Men's Warehouse bought them. Time to fine a new clothier.

I'm hesitant to write a negative review because the staff at the store I went to in Bryn Mawr we're very nice and helpful, but beyond that things seemed to go wrong. I got fitted for a custom shirt, and honestly not sure if it was the measurements or just incapable people at the tailor department but it came out way too large. Mind you I am quite short/small at 4'11" and 150lbs, so not a routine sizing but still I thought that was the whole point if a custom shirt. So they size me up again and send it back abd I asked for no monogram. They make another shirt (didn't alter the original) identical to the first one, way too large and still with the monogram... so either they didn't read the new measurements or just weren't capable of doing it, I don't know. Needless to say I got my money back. Short story, if your an unusually sized individual do not bother getting a custom anything ar Jos. A bank.

It took over 1/2 to figure out how to order. I asked an associate through chat and he quoted me incorrect information -- with attitude no less. Then, didn't apologize when I proved he was incorrect about what they carry. Hmmmm... A good re-design and A. I. interface is in order, and the online sales staff are confusing and disjointed.

I've not shopped JAB before so my stock in my experience really holds no expert review. The salesperson that I dealt with in selling me two suits was pretty good. He seemed to be interested in my best interests so I took a chance and bought two suits (of which one was "free"). I felt a little pressure when in the end he had laid out for me shirts, ties, socks, etc. All of which I never asked for and I made it clear that I was in this just for the suits. So... when you go in be ready for the "extra" sales pitch for more than you want or need. Pick up on the suits were timely. However, when I picked them up, all sales people disappeared. I've purchased suits from different tailors in the past but only this once was I left on my own to accept the final product. I had to go to the mirror, check out the fit, make any site seen evaluations, and not a word from them on the appearance. That shocked me! Typically, a sales person will dote over you when you've spent nearly $1000. 00 to make sure you are satisfied and all alterations came back the right way. Time will tell how the quality of the material holds out. In the mean time, I will not be back to JAB to purchase any clothing in the future. Hope this helps others to see how important you are to their clientele.

I have been a loyal customer for a number of years but my last few on line orders have been handle poorly. In a couple cases the suits were not complete (buttons not attached as sleeve seams not finished). In the last two I paid for 2 business day shipping and watched them take over a week for shipping day notification (not order but the day the told me they shipped) to get here. I contacted them via their site and got no response. Asked for refund of shipping but still no word. It is a shame that the service has deteriorated so much. Used to think they were a 4-5 star company.

I used to be a big fan of JOS A Bank, but their online order process sucks.

I placed an order in June, apparently they had few of the items out of stocks, they sent me couple of emails ( until August), and kept updating me ever week or so that the orders will be mailed in a future date.

When I called, they check the order, their realized the problem wasn't that items are out of stock but actually they had an issue in processing my card ( it has the correct information) but they not sure why the process didn't go through, they tried once more and it worked. They didn't even apologized for the problem and the fact that nobody contact me. Most of my orders didn't arrive until September. Not happy with their shipping or lousy customer support performance.