• Joom

Joom

Overview

Joom has a rating of 1.56 stars from 181 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Joom most frequently mention customer service, poor quality, and full refund problems. Joom ranks 2336th among Women's Clothing sites.

  • Service
    52
  • Value
    52
  • Shipping
    52
  • Returns
    44
  • Quality
    46

This company does not typically respond to reviews

Positive reviews (last 12 months): 21.1%
Positive
4
Neutral
0
Negative
15
100
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Joom's customer service is appalling and unhelpful.
How would you rate Joom?
Top Positive Review

“Supreme form of transparency and quality”

Sergey K.
12/31/23

Not gonna lie the range of assortment on this marketplace is the broadest. I frequently shop at Joom whenever I need something that is impossible to buy in my city or at least there are constant troubles goods availiability. There are many categories from classical apparel to home appliances. T's and C's are transparent enough to understand when your parcels will be delivered.

Top Critical Review

“SCAM!”

Sutida S.
2/10/24

This is what we've got for 20 € and come without the box. Very disappointed! Be aware of this website SCAM!

Reviews (181)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (33)
Thumbnail of user stephaniew1262
1 review
1 helpful vote
December 3rd, 2021

I have had no end of trouble with joom delayed packages offers of 50%refund damaged orders and they don't get onto shippers or couriers or customs about packages it is left all to us they have details of when a package is being sent but say they are intermediary and can't get in touch they are the sellers and should have, all details of the people they use they sent me a copy of hermes details so they. Do have them just can't be bothered want to sell the goods but can't be bothered to do the work that comes with it need boycotting

Tip for consumers:
Take so long on shipping don't contact the places left all up. To. Us had several damaged goods not good on shipping times as have several packages delayed and they have details but won't do anything its up to. Us bit they are the sellers

Products used:
Various

Service
Value
Shipping
Quality
Thumbnail of user georgioo
1 review
9 helpful votes
January 21st, 2020

If buy a product and you need support than they are willing to help you. Incase you want your money back than you can shake it. No refund! They always choose the sit of the seller even do you proof that your right.
Your better of buying your goods at GEEK or WISH

Thumbnail of user joanw210
1 review
2 helpful votes
April 13th, 2020

I ordered on 5th April trainers now been told delivery not till 18th July so it takes 4 months but they take your money straight away never again will i order from them ever again be very careful when ordering

Thumbnail of user vinays4
18 reviews
55 helpful votes
April 3rd, 2018

Hello Contributors and readers,
There is another player from China to be aware of! This store is called JOOM with very cheap prices, a Hint... I ordered stuff thank God it was for a small amount. There was no Acknowledgement to my Order even though the card was accepted and processed. When requested to know where the order was, Typical Chinese Chicken English and scripted response. The only credit, which is not much I can give is, no help at all, the response is prompt, that is why 2 Stars. So once again Folks be very careful and their order processing is very dicy. I am doubtful if I will ever see my Money or Goods. BEWARE B4 YOU ORDER... Any more of my fellow Contributors who had the same experience, Please?

Thumbnail of user annap517
1 review
6 helpful votes
July 29th, 2020

I order from joom often. The problem is with customer service. Use a different company stay away. Far far away. You'll never get your order or your order will be a copy of the item they're selling very low quality

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From the business

Company Representative

Thumbnail of user jurijsi1
Jurijs I.
Typically does not respond to reviews

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