• JomaShop

JomaShop

Overview

JomaShop has a rating of 4.46 stars from 9,566 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JomaShop most frequently mention customer service, order number, and great price. JomaShop ranks 1st among Watch sites.

  • Service
    810
  • Value
    847
  • Shipping
    848
  • Returns
    419
  • Quality
    816

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 79.5%
Positive
225
Neutral
5
Negative
53
805
See all photos

What reviewers want you to know

Positive highlights

  • Customer service is awesome with answering questions.
  • Order number M1DM1167 Product arrived on time and in excellent condition.

Critical highlights

  • When i called to check on the order the lady said they dont have an order and they didnt charge my credit card!
  • Received a curt reply that the 30day return policy was in force and too bad but no returns or exchanges allowed.
How would you rate JomaShop?
Top Positive Review

“Amazing prices, great service”

Matt C.
3/2/24

I've ordered from JomaShop a couple of times now, and besides having a huge selection with terrific prices, everything has always arrived securely with the correct items. My only complaint is that the free shipping option from New York to California is obnoxiously slow. I'll be buying from them again at some point, but I would definitely purchase more often if the free shipping time were improved. M3T01322

Top Critical Review

“Avoid Jomashop at all costs”

zen p.
2/6/24

I ordered an Alpina GMT watch from Jomashop. The watch arrived defective due to misaligned minute and hour hands and date which changes at around 9:30am! I sent photos and video and Aleeya from Jomashop does not see anything wrong with it! They do not want to cover shipping costs from Australia, although they sent a faulty watch, or give discount to repair it, basically communication stopped when I asked for it. Very poor customer service. Total disaster, avoid at all costs especially when order from overseas.

Reviews (9,566)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (952) order number (424) shopping experience (236) quality products (148) quality watches (122) credit card (28) return policy (38) warranty card (21)
Thumbnail of user jacksonc64
1 review
21 helpful votes
June 29th, 2020

Genuinely a nice watch. Came with 2 extra straps which I put on my other watches. Extremely comfortable. I placed a nice black leather band with white stitching that came from another Tissot watch and it works with pretty much anything I wear; occasionally I use the NATO strap back on when I want it to be more causal. It also looks much better in real life than in the standard stock pictures. I love Tissot watches and this nice watch at low price point. Thanks, Jomashop!

Thumbnail of user mattc1038
1 review
1 helpful vote
March 2nd, 2024

I've ordered from JomaShop a couple of times now, and besides having a huge selection with terrific prices, everything has always arrived securely with the correct items. My only complaint is that the free shipping option from New York to California is obnoxiously slow. I'll be buying from them again at some point, but I would definitely purchase more often if the free shipping time were improved. M3T*******

Products used:
Men's fragrances

Thumbnail of user zenpenek
1 review
1 helpful vote
February 6th, 2024

I ordered an Alpina GMT watch from Jomashop. The watch arrived defective due to misaligned minute and hour hands and date which changes at around 9:30am! I sent photos and video and Aleeya from Jomashop does not see anything wrong with it! They do not want to cover shipping costs from Australia, although they sent a faulty watch, or give discount to repair it, basically communication stopped when I asked for it. Very poor customer service. Total disaster, avoid at all costs especially when order from overseas.

Service
Value
Shipping
Returns
Quality
Thumbnail of user christianb322
1 review
0 helpful votes
April 15th, 2021

Smells very fresh Best cologne I bought Love the bag and the other pocket cologne. Very good packaging

Tip for consumers:
Is a must to have To go anywhere when you are traveling keep things neat.

Products used:
Versace blue cologne and bag

Service
Value
Shipping
Quality
Thumbnail of user user6810
1 review
0 helpful votes
January 5th, 2022
Verified purchase

I ordered a blova watch once before, and I ordered it again because there was no problem. Citizen's eco-driving. The quality is also good. Beautiful. Since the charge was zero, it took some time before it started working well. I was worried and emailed the customer, but I didn't get a reply. That was a shame. The clock itself is wonderful. Ordered on 27th November, shipped by DHL on 29th and received on 6th December.
I paid 10% consumption tax when I received the order from Japan.
I'll try to order again, but I haven't experienced after-sales service yet, so I don't know.

Thumbnail of user emrecang
2 reviews
10 helpful votes
July 31st, 2020

I bought a Montblanc watch M1Q******* from them with a good price. Watch came with a defect on the dial and they offered 75 usd for me to take it to a local jewelery shop to clean.

1- For 75 usd you can only change battery.
2- ı will not take my new watch to a crappy service and make them open the case
3- It needs to go to mb service

So i asked them to start return policy. There is no reply till now.

Dont buy from them unless you have money to gamble

Thumbnail of user jiml570
1 review
0 helpful votes
February 25th, 2020

Received all of my orders in great condition and in a timely manner. Very pleased with the service and the prices. I will continue to order from jomashop.

Thumbnail of user micahr77
1 review
1 helpful vote
January 18th, 2024

This is such a great website. Always plenty of great deals and sales going on. The only place I buy authentic fragrances from now.

Products used:
Fragrances

Service
Value
Shipping
Returns
Quality
Thumbnail of user mohammeda605
1 review
1 helpful vote
December 19th, 2020

Shipping was fast and easy. Love the watch. The only downside was it did not have a warranty card, then i read the FAQs on Joma, it says they don't do manufactures warranty cards - so I have this little doubt that the watch may not be genuine. Even TISSOT does not list Joma as a official supplier. However it does look genuine + packaging and all. I am a first time buyer from Joma. Learned later that Joma is a gray market.

Thumbnail of user stephene540
1 review
2 helpful votes
August 7th, 2021

M2FW3926
I have purchased several watches from Jomashop in the past. This time I decided on an alligator strap in a luxurious emerald green for one of my Tissot watches. The colour was a perfect match for the gold plated case. Superior quality that looks awesome. Shipping was fast. I had an issue with the delivery by USPS which was out of the sphere of influence of the seller. Nevertheless their customer support addressed the problem promptly.

Products used:
wristwatch, watch strap

Service
Value
Shipping
Quality
Thumbnail of user oliverl154
1 review
1 helpful vote
February 16th, 2024

I've bought several items from Jomashop, always a smooth transaction. Prices are unbeatable. Service is topnotch. Free delivery is a great feature. All the watches and sunglasses I ordered from Jomashop are working perfectly and I don't any issues. Jomashop will always be my number 1 luxury goods "go to" online shop.

Tip for consumers:
Always compare prices to retail and other grey market online sellers like Ashford.com or eBay. Jomashop has the most items to choose from.

Products used:
Several watches and sunglasses

Thumbnail of user timothyg326
1 review
28 helpful votes
January 20th, 2020

I don't know anything about watches. Fortunately, I have a friend that collects them. I asked for advice on a nice all purpose watch at a decent price. He recommended several brands but only one dealer for my price range.
I selected a decent swiss watch that looks great, keeps great time and jomashop gave me a good price.
The item arrived in less than a week. It looks great and I didn't even have to adjust the band. Order #
M1FY6907

Service
Value
Shipping
Quality
Thumbnail of user chrisj350
3 reviews
0 helpful votes
March 6th, 2024
• Updated review

I bought my wife the Baccarat Rouge 540 by Maison Francis Kurkdjian perfume a couple of years ago, and she is complemented on it everywhere she goes. It's smells amazing and lasts all day. I paid full retail, unfortunately. After shopping for high end watches and sunglasses from Jomashop and being completely satisfied for years, I decided to research their perfume selection. Imagine my surprise when I realized that I overpaid by $140 on her perfume! Ugh. I have now purchased her perfume on Jomashop twice, and will always buy from them, if the selection is available. It's 100% authentic and they ship very quickly.

Tip for consumers:
These folks are great! Easy to work with and very knowledgeable.

Products used:
Jewelry, cologne, perfume, and watches.

Service
Value
Shipping
Quality
Great Customer Service and Products
April 27th, 2019
• Previous review

I ordered two pairs of Oakley sunglasses at a fraction of retail cost, and I am very pleased with the order. Customer Service and Ease Of Purchase was top notch. I also like the availability to order with Affirm (monthly payments).

Thumbnail of user norikos2
1 review
1 helpful vote
August 3rd, 2021

It is a shop where you can always buy popular brands at low prices. I think we will continue to use it in the future.

Thumbnail of user ninos32
2 reviews
1 helpful vote
April 14th, 2022

I have ordered two watches. It took 4 days to ship but one watch to Israel came by DHL very fast in one week and the other one to the States was dwlivered the day after the shipping.
The communication with the company by mail was ok.
The watches came in their original boxes with papers. Thank you Jomashop.

Products used:
Watch

Thumbnail of user gavrushaa
1 review
0 helpful votes
February 4th, 2020

I like the product that JomaShop sold, the payment was easy and the shipping is fast.
Would recommend this site to anyone looking for a great deal.

Thumbnail of user mwreno57
2 reviews
0 helpful votes
March 13th, 2024

Item was defective. Refund process was too difficult. Did not get full refund. Representative on phone was short with me and rude. She sounded like she had a very frustrating job and that should tell you something about this company. Why risk it with Jomashop when other large companies I will not name promise customers satisfaction. Check other authentic review cites and BBB before giving them your money.

Tip for consumers:
Customers should check authentic review sites and BBB before buying from them. Many review websites are not legitimate.

Products used:
Watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user fadim11
1 review
0 helpful votes
July 27th, 2020

Big choice of high end brands in great prices and service
Stock with new things everytime
Good customor service

Thumbnail of user elizabethc1987
1 review
0 helpful votes
November 22nd, 2021
Verified purchase

I am absolutely in love with this Burberry quilted down coat! I
Have three more that are similar to this one but this Ashmore navy is the best.
It's not too long and it's not as big as other quilted down cots from the Burberry.
I normally wear S but I ordered M and it's just perfect.
If you wear size 4-6 you should get S but if you're tall
M will be better.
Quality of fur is good as well, not too puffy which is great.
I highly recommend this if you're trying to buy a down coat.

Thumbnail of user evans655
1 review
0 helpful votes
November 22nd, 2021

Great deals on real, quality items. Everything was delivered in great shape, brand new and functioned perfectly. The warranty is great, two years for my purchase. I will definitely come back to purchase other items from this site.

Tip for consumers:
N/A

Products used:
Watch

Service
Value
Shipping
Quality
Thumbnail of user adamm532
1 review
10 helpful votes
May 25th, 2020

I used to purchase my watches from other online outlets. I came across JomaShop as price was more than compelling.

I was shocked that I received the same time piece which was offered at other places for more than 50% off with next day delivery.

Truly outstanding place worth exploring:-)

Thank you!

- Adam & Jess

Thumbnail of user linht55
1 review
0 helpful votes
March 4th, 2024

I've started my fragrance collection with this site exclusively. Service is always great and have plenty of choices to choose from. I only had one return for the the product and it's was so easy. Couldn't recommend another site especially highly and that coming from someone that usually don't post reviews.
M3 T0 4388

Products used:
Fragrance

Thumbnail of user elizaf31
1 review
0 helpful votes
September 8th, 2023

I have purchased,perfume and watches from Jomashop. Every item was authentic. The all arrived in less than 2 weeks and let's be honest who doesn't like a good deal. Customer service is awesome with answering questions. I have no complaints. Great job.
M3C*******

Products used:
All that I purchased

Thumbnail of user steveg1801
1 review
0 helpful votes
September 5th, 2022

I ordered an invicta gold watch from jomashop. Just that the shipping did not arrive the day it said it was supposed too. It got to me the very next morning. But it was probably the weather those days it was pretty bad. When it go to me i was very satisfied the quality was very good. I love the watch... I know where my next purchases are going to be from jomashop.

Tip for consumers:
If it does not get to you the day it say it will. You'll get it the very next morning

Products used:
Watches

Service
Value
Shipping
Returns
Quality
Thumbnail of user dmytros3
1 review
17 helpful votes
March 2nd, 2020

Excellent original Rayban sunglasses (order M1H*******). Shipping to Ukraine for 12 days via NPShopping only for $3.90. Good packed. I'm satisfied. I've bought watches and leather bag also recently here - everything fine also.

Tip for consumers:
Standard shipping to Ukraine is quite expensive - $30. Use another shipping provider e.g. NP shopping - shipping cost from $3.90

Products used:
Sunglasses rayban

Service
Value
Shipping
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...

Business History

Jomashop.com has been in the wholesale and retail trade of luxury goods such as watches, fine writing instruments, handbags, luxury crystal since 1987 here in New York City. Jomashop has been providing its customers a combination of price, selection and service for over 20 years. Our goal has been to earn the trust and satisfaction of the customer. We offer competitive pricing, but we also knew low prices alone could not make our business superior. We are determined to combine honest and helpful dealings with outstanding service before, during, and after the sale.

Our success is due to the long, continued relationships with our customers. Whether you're shopping with us for the first time or have bought from us many times before, our goal is to make your shopping experience as informative and as easy as possible. In addition to our online services, you can phone and speak to our experienced customer service representatives for more personal and spontaneous assistance. Your comfort, security and confidence are our utmost concern.

Company Representative

Thumbnail of user jomas
Joma S.
Manager
Typically does not respond to reviews
Roee is the Customer Service Manager at Jomashop.com. His role is dedicated to ensuring that Jomashop customers conclude their orders happy and satisfied. When he's not busy shining his head, Roee enjoys long walks in the park and helping make things right by customers.

How do I know I can trust these reviews about JomaShop?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.5
9,566 reviews
Have a question about JomaShop?