About the Business
Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of Products including tees, dresses, blouses, coats, sweaters, pants etc. Our Lifeline · We offer quality products; our deliveryis quick and precise; · We optimize your shopping experience; · We offer non-discriminatory prices to everyone, wherever in the world you are; · We provide decent 24/7 customer service; · We maximize your business potentials.
Jollychic Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I had a wonderful experience with Jollychic. Ordered 5-7 clothing items, twice. Received them all, top quality and no hassles with delivery. I have recommended and will continue to recommend and buy from Jollychic in the future. They offer good value for money and are a trustworthy site to buy from.
Constance (South Africa)
Agree - with all the negative reviews! Just tried to call the 0800 contact number only for the line to ring and then go dead. Then I had the misfortune of having an online chat with one of the reps who didn't know how to solve my issue and for her to tell me that she couldn't help me anymore as they were going home - the online chat is supposed to be 24/7. The whole customer service is a JOKE - won't be purchasing from here again!
I have ordered several things from this site and i am really satisfied with the products, just perfect, i love it.
THIS SITE IS A LOAD OF BULL! SCAM, RIP OFF. PLEASE DO NOT PURCHASE ANYTHING. I HAD SUCH A HORRIBLE EXPERIENCE. WILL KEEP WRITING REVIEWS ON EVEY SOCIAL MEDIA/SITE THERE IS UNTIL IT IS BANNED. PLEASE DO UR RESEARCH BEFORE WAISTNG YOUR MONEY. MY EXPERIENCE WAS SO HORRIBLE IT WILL TAKE TOO LONG FOR ME TO SIT AND WRITE. BUT ITS LIKE EVERYONE ELSE EXPERIENCE. THIS SITE IS A DISGRACE AND IM DISGUSTED. 0 RATINGS FOR JOLLYCHIC.COM
Hi, zee,
Greetings!
Thank you for your order in Jollychic. We are so sorry to tell you that we can’t search your order record by your name in our system, have you made the order in our website? If yes, could you please provide us your registered E-mail or order No.? If you have any questions about the products or our website, please contact with our 7*24house online service or send us E-mail to: service@jollychic.com info@jollychic.com, we will do our best for you! Looking forward to your reply!
Best wishes!
Jollychic customer Service Team
As people say don't buy anything from them! I should have read their review before I cliked check out on their web shop. Their products are completely different quality compare to photos. You can't return them. Literally go to the bin directly.
Hi, Bee,
Greetings!
Thank you for your order in Jollychic. We are so sorry to hear that you are not satisfied with our products. Could you please tell us more details about the products you received? If you do not want to keep them, please return to our address in China as below:
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Tel: (86-571)87209378
Receiver: Jollychic customer service
We will refund the full money to your jollychic account if you want to change to other size or other items in our website once we get the parcel, if not, we will refund the money to your credit card or paypal account. But i am afraid that the shipping charge for returning have to pay by yourself because the products has no quality issues, hope your understanding.
Any questions please send E-mail to after-sale@jollychic.com. Looking forward to your reply!
Best wishes!
JOLLY$#*!!
Stay away from this awful company. Whatever you spend, consider it lost. Useless quality all around - clothes, customer relations, returns, you name it.
Hi, Mo,
Greetings!
Thank you for your order in Jollychic. We are so sorry to tell you that we can’t search your order record by your name in our system, have you made the order in our website? If yes, could you please provide us your registered E-mail or order No.? If you have any questions about the products or our website, please contact with our 7*24house online service or send us E-mail to: service@jollychic.com info@jollychic.com, we will do our best for you! Looking forward to your reply!
Best wishes!
Jollychic customer Service Team
You get what you pay for. These people have different sites all over facebook and they are from China. It cost more at store and boutiques, but the quality is excellent. Shop America and buy America.
Hi, Brenda,
Greetings!
We are so sorry to tell you that we can’t search your order record by your name in our system, have you made the order in our website? If yes, could you please provide us your registered E-mail or order No.? Or is there any questions about the products? Contact information is as follow::
service@jollychic.com
info@jollychic.com
Tel / Fax (7*24 hours):
USA/Canada Toll Free: 1-800-723-0597
Australia Toll Free: +61 (1)-800-467-974
UK Toll Free: +44 (0)-800-014-8148
Other Countries: (86-571)87209378
We are all right here, any questions, please feel free to contact us! Looking forward to your reply!
Best wishes!
Jollychic customer Service Team
Just wanted to add on to my review. The reason WHY you see people rating this site w more than just one star is bc they are writing it themselves. And I just had a sales person message my account and tell me to change my stars or delete my post and they will send me a " free " gift. Really now? As slow as my purchase is getting to me you expect me to just follow through and rate you for your " help " I have the screen shot of the message to prove it! Just sad, and will forever be warning people ab this site and many others! DO NOT PURCHASE FROM THIS SITE.
Hi, Caroline,
Greetings!
Thank you for your order in Jollychic. We are so sorry for the shipping delay. You made the order on Jan. 19th, and choose the standard shipping, the shipping time may need 10-20 days. We shipped the package on Jan. 25th by USPS, here is the link of the shipping information:
http://www.17track.net/en/result/post-details.shtml?nums=LN699865001CN
Please check it, the package has arrived in USA now, and you will get the package in 5-7 days. Please wait some days for patient, you will get the package soon!
We have thousands of orders everyday, about these complaint, we just do our best to solve the customers questions, hope your understanding. We are all right here, any questions, please feel free to contact us! Looking forward to your reply!
Best wishes!
Jollychic customer Service Team
I am so disappointed with this shop. Don`t believe them. I`ve got a parcel. The delivery was supposed to be free, coz the price was 154$. But i`ve got a bill from the FedEx company. It says that i should pay for that delivery 18.09$. I sent a mail with my question, so their response was - "I am sorry to hear that news. But we have paid the shipping fee for the FedEx company, so the 18.09$ belongs to the customers fee. In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs and taxation policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Sorry for all the inconvenience to u!".
Hi, Irina,
Greetings!
Thank you for your order in Jollychic. We are so sorry for the inconvenient. Based on the E-mail content, your order is free shipping, but your custom charged some custom duties. Which you need to pay for your country, not for the shipping company or us, when we shipped the order, we have wrote lower value on the invoice to aviod the custom duties, but every country has its own rules, hope your understanding. Can we send you a 10 usd bonus as compensation, you can use it for your future order, is that ok? Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team
Oh my. I decided to be trusting and ordered a dress on Jolly Chic. The photo was lovely, the fabric looked nice and the fit on the model was tasteful. Welcome to the reality of my item once delivered. The fabric is scrap material, the colors lurid, the fit is impossible, and the cost of returning the dress is prohibitive. I tried Jolly Chic with optimism; never again would I buy anything from this company. Truly a case of buyer beware.
Hi, Kimberly,
Greetings!
Thank you for your order in Jollychic. We are so sorry to hear that you are not satisfied with our products. All the products we have the pictures on the website, some pictures were taken by model, and it was influent by the light, so the actual color is a little different with the pictures. Hope your understanding. If you do not want to keep all the products, please return to our address in China as below:
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Tel: (86-571)87209378
Receiver: Jollychic customer service
We will refund the full money to your jollychic account if you want to change to other size or other items in our website once we get the parcel, if not, we will refund the money to your credit card or paypal account. But i am afraid that the shipping charge for returning have to pay by yourself because the products has no quality issues, hope your understanding.
Any questions please send E-mail to after-sale@jollychic.com. Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team
I've read through a bunch of the reviews. The only 5 star reviews are written by people with odd names and they all use the same broken English to say how fast, efficient and great their products were. Clearly they ordered from somewhere else. LOL JollyChic is clearly monitoring this site and doing a bad job of it as they don't seem to read anyone's review and everyone gets the same replies. Just wanted to put that out there.
Dear Crystal,
Greetings!
Thank you for your order in Jollychic. We are so sorry to hear that you are not satisfied with our products. We can’t search your order record by your name in our system, could you please provide us your registered E-mail or order No.? Could you please tell us more details about the products you received?
Jollychic is a young team with fast growth because of your great support, we may be not perfect now, but we’d try everything for you to have your package with full of joy and satisfaction, and a nice shopping experience.
Your promptly response will be greatly appreciated.
Best wishes!
Jollychic customer Service Team
Do not order from this company. Horrible quality, sizing and refusal to return brand new, unworn items. A complete nightmare.
Hi, Tonya,
Greetings!
Thank you for your order in Jollychic. We are so sorry to hear that you are not satisfied with our products. We can’t search your order record by your name in our system, could you please provide us your registered E-mail or order No.? And could you please tell us which items you are not satisfied? Here is our return policy:
http://www.jollychic.com/return-policy-a42.html
Please check it. If you do not want to keep the products, please return to: our address in China as below:
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Tel: (86-571)87209378
Receiver: Jollychic customer service
We will refund the full money to your jollychic account if you want to change to other size or other items in our website once we get the parcel, if not, we will refund the money to your credit card or paypal account. But i am afraid that the shipping charge for returning have to pay by yourself because the products has no quality issues, hope your understanding.
Any questions please send E-mail to after-sale@jollychic.com. Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team
My review echos all the other one star reviews. I ordered several pieces of clothing according to the sizing guide on each item. What I received was clothing that would only fit a a very short, very slim teenager, and I am not a large size by any means. I kept only one dress and a winter hat, and returned the rest, as it either did not fit, was incredibly cheap in materials and/or design. Also after I left bad reviews of their products, I returned to the site today to find that they had removed the bad reviews. The offered me $10 in credit for my bad experience with the company. Also when you return the items, they offer you a store credit, not a refund, and you have to email them to get a refund. Bogus, don't deal with them!
Hi, Anonymous,
Greetings!
Thank you for your order in Jollychic. We are so sorry to hear that the size is not fit you.
All our products have size guide, like the length, bust, shoulder, waist, hip size and so on, just check the size details, that would be more correct.
It is important to us that you are completely satisfied with your purchase from Jollychic.com. This is why Jollychic decide to update the system. So some of function like feedback can’t be used, but we will try to finish it. Hope your understanding!
About the products, if you do not want to keep it, we suggest you to return by local post, it is much cheaper than other shipping method, please think it about. Any questions please send E-mail to after-sale@jollychic.com. Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team
I was displeased with this Company and after complaining and not getting satisfaction, I contacted Site Jabber and left an unfavourable review. They apologised and promised if I the item back, after a lot of negotiation on my part, like 26 emails, they would refund the purchase price and pay half towards the cost of return shipping. GUESS WHAT.? After no end of further emails, telling them that I had returned the parcel, I cannot get a reply from them. The return cost was £20.55, so as well as that, I have nothing to show for my original outlay. They wanted me to retract the review and I ignored their request. I assume that is why they have ripped me off. EXPENSIVE LESSON LEARNED.
Hi, Sheila,
Greetings!
Thank you for your order in Jollychic. We are so sorry to hear that you are not satisfied with the products. We can’t search your order record by your name in our system, could you please provide us your registered E-mail or order No.? And could you please tell us which items you are not satisfied? Please send us the item No., ok? Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team
I'm a size small normally so I ordered a medium as the web site said the items run small - SMALL! That's a joke they are tiny im not sure I'd fit into a a large. I'm going to give the items I ordered away to a co-worker who has a little daughter as the cost of sending these items back to China would cost more than they are worth. I would never order anything from them again. I wish I'd seen the reviews here before I ordered I could have saved myself some money.
Hi, Debbie,
Greetings!
Thank you for your support in Jollychic.com. We are so sorry to hear that the size is not fit you. When you made the order, have you checked our size guide? All our products have size guide, like the length, bust, shoulder, waist, hip size and so on, just check the size details, that would be more correct. If you aren’t sure that, please contact our 7*24 hours customer service, or send E-mail to service@jollychic.com, we will give you some suggestions. Hope next order, you can choose the right size, and we would like to send you a 10 usd bonus as compensation, you can use it for the future order, ok? Any questions, please feel free to contact us, we will do our best for you!
Best wishes!
Jollychic Customer Service Team
I'm so sorry I didn't check about this "company" before ordering... It's been almost 3 weeks since I got a confirmation email that my order has been shipped, but when I want to check my tracking number at GLS, it appears a totally different destination and old date... so, is it a fake company?! I really hope I didn't pay 70 $ for nothing... shame on you!
Dear Alis Mocanu,
Greetings!
Thank you for your order in Jollychic. We are so sorry for the delay. We shipped your order on Jan. 11th by one world, and the package was transporting from UK to your country, and the tracking No. Is EUR1000007333LHR, here is the link of the shipping information:
http://www.17track.net/en/result/express-details-100011.shtml?nums=EUR1000007333LHR
Please check it, you will get the package in 5-7 days, could you please wait some days for patient? We also will continue to follow up the shipping, let us wait some days for patient, any questions, please feel free to contact us. Ok? Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team
Just had the second of two orders, both are totally useless. Everything too small, Im not enormous, but cant even get my arms in most of the items! Even though most of them are (supposedly) XL size. One item said it came up really big so I ordered a M - silly me, as it would fit a child, just about! Whilst one or two are of fair quality for the money, most are very badly made, and one jacket is the oddest material Ive ever seen used for clothing! More like the stuff used for interlinings in furniture! Far too expensive to return, so have learned my lesson, and local charity shop will get most of this. The orders took over a month to arrive, and definitely not worth waiting for at all. I would not EVER order from this company again. Total waste of money. Not going to bother with the detailed ratings below, dont even rate one star in my opinion.
Hi, Lynn,
Greetings!
Thank you for your support in Jollychic.com. We are so sorry to hear that you are not satisfied with the products.
When you made the order, have you checked our size guide? All our products have size guide, like the length, bust, shoulder, waist, hip size and so on, just check the size details, that would be more correct. If you aren’t sure that, please contact our 7*24 hours customer service, or send E-mail to service@jollychic.com, we will give you some suggestions.
After receiving, if you have any questions about the products you received, please send E-mail to after-sale@jollychic.com, you also can provide us some pictures of the products if it is different with our website pictures. After checking, we will provide you some solutions.
We can’t search your order record by your name in our system, could you please provide us your registered E-mail or order No.? We will check it for you, ok?
Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team
I love this site. I order 7 items and received them all... 3 items were too small. However I did sell them to someone whom they fit. I received my order within 2 weeks. Received emails regarding my order. I was able to track my order without any problem. I will certainly order more. The clothing was all good quality
I do not know who they are having writing reviews. My review to you or any one is stay away from this company. They welch on what they agree to. And the quality of their products are not worth a cracker jack box. They have you pay to return and never own up to the return amt agreed in emails. I had to contact my credit card company to get my money for the product returned
Hi, Elaine,
Greetings!
Thank you for your support in Jollychic.com. We are so sorry to hear that the size is not fit you. When you made the order, have you checked our size guide? All our products have size guide, like the length, bust, shoulder, waist, hip size and so on, just check the size details, that would be more correct. If you aren’t sure that, please contact our 7*24 hours customer service, or send E-mail to service@jollychic.com, we will give you some suggestions.
Here is our return policy:
http://www.jollychic.com/return-policy-a42.html
Without any quality issues, if the customer need to return, the shipping fee need to pay by yourself, and if the product has quality issues, please provide us some pictures, we will check it and provide you some solutions, hope your understanding. Once we received the package, we will refund the full item price and send you message, please think it about. Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team
I took a chance without even reading the reviews. The coat, jacket and sweater all exceeded my expectations. :) The prices and quality were fantastic and they even threw in a gift and Christmas card. Love this website!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Mari,
Greetings!
Thank you for your order in Jollychic. We are so sorry to for all the inconvenient. The customer service representative is new guy here. Could you please tell us is there any questions I can help you? Have you made the order In our website? For details, you also can login our website and check it in your account, our contact information is as follow::
service@jollychic.com
info@jollychic.com
Tel / Fax (7*24 hours):
USA/Canada Toll Free: 1-800-723-0597
Australia Toll Free: +61 (1)-800-467-974
UK Toll Free: +44 (0)-800-014-8148
Other Countries: (86-571)87209378
We are all right here, any questions, please feel free to contact us! Looking forward to your reply!
Best wishes!
Jollychic customer Service Team