About the Business
Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of Products including tees, dresses, blouses, coats, sweaters, pants etc. Our Lifeline · We offer quality products; our deliveryis quick and precise; · We optimize your shopping experience; · We offer non-discriminatory prices to everyone, wherever in the world you are; · We provide decent 24/7 customer service; · We maximize your business potentials.
Jollychic Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
My purchase on this website has been very satisfactory. The products are good quality and the worst is the shipping, but this belongs to EMS. For my part, I will continue buying from this website. Good treatment, personal attention and fast. Good website
I was drawn in by the beautiful, cheap, and extensive collection. Item was exactly what I needed. I received so many complements on it. Very good online store!
Hi all,
I placed my order on Feb 13,2015. Today is second of March and they have NOT shipped my order yet. Also, on their website it says that any order above 99 dollars from Saudi will be express shipment! I have contacted them so many times and each time they say give us from 3 to five days. I called them today and she (Ashley) said that they will ship my order before the 7th of March. Now how is that EXPRESS SHIPMENT? I paid using PayPal, can anyone please tell me how to get a refund and most IMPORTANTLY, how to file a complaint against Jollychick as it is a spam and I am preparing a video to be published on my Youtube chanel and Instagram to warn everyone from this horrible fake store! Please help! Oh and I also noticed that they delete any negative reviews on their website. BEWARE PEOPLE!
I had a great experience. The items that I ordered came in perfect condition and are exactly as they look on the pictures. I had no problem placing my order and I could track the package without problem.
If you are looking for great products and low prices this really is the store for you.
I love their selection and the sale prices are phenomenal. That's why I've been shopping on this site.
I payed for one month ago and my order is not here yet, plus nobody is answering my calls or emails and the tracking they provide you with is not working. Everything is a scam!
Dear Stanimira Trifonova,
Good day, thank you for your order in Jollychic. We shipped your order by DHL on Feb. 11th, the tracking No. Is 8128693602, all chinese just spent the spring holiday, so it may influent the shipping time, hope your understanding. Now the package has arrvived in your local city, you will get the package soon. Could you please wait some days for patient? We will send you a 10 usd bonus as compensation, you can use it for your next order. Looking forward to your reply!
Best wishes!
Jollychic customer Service Team
Worst website I have ever ordered from! The shoes on the picture looked nothing like the shoes I received. I should have read the reviews first. I will NEVER order from the again! The people giving positive feedback MUST be getting paid to do so.
Hi, Malak Alduraidi,
Thank you for your order in Jollychic. We are so sorry to hear that you are not satisfied with the products. Is there any questions about the products you received? Could you please provide us some pictures of the shoes? We will check it if we send you the wrong items, is that ok? Please contact with our 7*24house online service or send us E-mail to: service@jollychic.com after-sale@jollychic.com, we will do our best for you! Looking forward to your reply!
Best wishes!
Jollychic customer Service Team
I placed an or on February 16, and as of right now (Feb 25), they are still "preparing" it. This is a scam business and will be reported to the Federal Trade Commission. I will chauk the money up as a loss, and will warn all my friends to NOT EVER ORDER FROM JOLLY CHIC! You out to be ashamed of yourselves! And then writing your own 5 star ratings? NO HONORABLE BUSINESS DOES THAT!
Hi, Jessica Williams,
Greetings!
Thank you for your order in Jollychic. We are so sorry for the delay.
It is important to us that you are completely satisfied with your purchase from Jollychic.com. This is why Jollychic decide to update the system at Feb so that we can deal with orders more faster. There is part of orders get influenced during system updating. Could you please wait another 3-5 days? We will do our best to ship your order soon, ok? If not, you can ask for canceling the order and refund. Please make a choice accordingly. If you have any questions about the products or our website, please contact with our 7*24house online service or send us E-mail to: service@jollychic.com info@jollychic.com, we will do our best for you! Looking forward to your reply!
Best wishes!
Jollychic customer Service Team
Don't waste your money! Liars, crap service, unhelpful & irritating people, broken promises, absolutely no customer loyalty, AND SHOCKINGLY bad quality clothes. You still wanna buy?
Hi, Jade,
Greetings!
Thank you for your order in Jollychic. We are so sorry to tell you that we can’t search your order record by your name in our system, have you made the order in our website? If yes, could you please provide us your registered E-mail or order No.? If you have any questions about the products or our website, please contact with our 7*24house online service or send us E-mail to: service@jollychic.com info@jollychic.com, we will do our best for you! Looking forward to your reply!
Best wishes!
Jollychic customer Service Team
I ordered some sunglasses about 2mths ago, payment already deducted from credit card, but the items not received, I believe this site is a scam.
Hi, Elizabeth,
Greetings!
Thank you for your order in Jollychic. We are so sorry to tell you that we can’t search your order record by your name or the numbers you provided, have you made the order in our website? If yes, could you please provide us your registered E-mail in jollychic.com? Or please login our website, and check the order details in your account, is that ok? If you have any questions, please contact with our 7*24house online service or send us E-mail to: service@jollychic.com info@jollychic.com, we will do our best for you! Looking forward to your reply!
Best wishes!
Jollychic customer Service Team
I placed my order on February 9,2015, today is February 24,2015 and I still HAVE NOT received my order and can't get in touch with anyone. I have alerted my bank regarding any fraudulent transaction
Hi, Mary Nezey,
Greetings!
Thank you for your order in Jollychic. We are so sorry for the delay. We shipped your order by USPS on Feb. 13th, and here is the link of the shipping information:
http://www.17track.net/en/result/post-details.shtml?nums=LN738974915CN
Please check it. Now the package was delivered to your shipping address on Feb. 25th, have you received the package? Could you please confirm with your local post office? We are all right here, any questions, please feel free to contact us, ok? Looking forward to your reply!
Best wishes!
Jollychic customer Service Team
I recently purchased several items. They sent me a SM dress instead of an XL and the glasses I ordered were supposed to be clear glass but were impossible to see clearly through. The earrings I ordered were pretty but one of them hung sideways on your ear. I explained clearly and requested a return voucher; was told I needed to send a picture of what was wrong with the items. I informed them I did not have a digital or camera phone and that I should be taken on my word and just hold my return credit until it arrived for inspection. No way! Ridiculous to communicate with. Obviously they are not backing up the quality of your order. No more business here!
Hi, Sherry Christian,
Greetings!
Thank you for your order in Jollychic. We are so sorry for the damage. Here is our return policy:
http://www.jollychic.com/return-policy-a42.html
Please check it, when you got the package, if there is damage, please provide us some pictures about the damaged items. Then we will provide you some solutions, hope your understanding. About the two damaged items, we already have refunded the items price to your credit card on Fed. 28th, and you will get the money in 10 days, please check it then. We are all right here, any questions, please feel free to contact us! Looking forward to your reply!
Best wishes!
Jollychic customer Service Team
A joke, I tried to place a order they took my money out of account. I shut then down. Got mymoney back & Now I need to report they $#*! to the BBB.#wack site
Hi, Lisa,
Greetings!
Thank you for your order in Jollychic. We are so sorry to tell you that we can’t search your order record by your name or the numbers you provided, have you made the order in our website? If yes, could you please provide us your registered E-mail or order No.? If you have any questions about the products or our website or when you finish the payment, please contact with our 7*24house online service or send us E-mail to: service@jollychic.com info@jollychic.com, we will do our best for you! Looking forward to your reply!
Best wishes!
Jollychic customer Service Team
I have not had one issue with this website and my buying experience has been that I tell everyone about it. I love the responses from the customer service team for the refunds. The delivery is beyond quick compared to most clothes sites. I really am in love with the clothes and the prices and the service. I cannot recommend you enough.
Tried to return a $65.00 dress that would cost $90.00 to return. Please do not order from this company. I which I had read the reviews first.
Hi, Kim,
Greetings!
Thank you for your order in Jollychic. We are so sorry to tell you that we can’t search your order record by your name in our system, have you made the order in our website? If yes, could you please provide us your registered E-mail or order No.? If you have any questions about the products or our website, please contact with our 7*24house online service or send us E-mail to: service@jollychic.com info@jollychic.com, we will do our best for you! Looking forward to your reply!
Best wishes!
Jollychic customer Service Team
The clothes were good for the price. One dress did not arrive, as they were out of stock. The "promised refund" email is still not showing any promise to my credit card (See update). There was also fraud case opened on my credit card after using the site. Ladies, if you plan to buy from this site, PLEASE DO NOT USE YOUR PERSONAL CREDIT CARD. Please use gift cards.
*****Update as of 5/4/15
My card number was changed, and with that, the risk management team with my bank has reimbursed the funds that I did not legitimately spend on Jollychic. I can not honestly say Jollychic was at fault for my stolen information, but I do feel the website still needs to be more secure. I had to rearrange my finances quite a bit. As for the refund, Jollychic's employees have been in constant email correspondence and have provided me with an item of equal value to what I paid for and did not charge me shipping. Because of their dedication, my review has been revised and the rating has gone up. I would consider shopping through Jollychic.com again (with a giftcard) as I do really enjoy the clothing and also get many compliments when wearing items from this site.
Hi, Shaylen ZoBell,
Greetings!
Thank you for your order in Jollychic. We are so sorry for the delay. We checked with shipping company, when they delivered the package, there is no one at home, the package was returned to the warehouse in Sydney, we have contacted with the shipping company to resend the package in these days, please wait for patient, ok? Here is the phone No.: 1300 658 775 ，61(2) 90781316, you also can contact with the local Aramex. Hope you can get the package soon. We are all right here, any questions, please feel free to contact us! Looking forward to your reply!
Best wishes!
Jollychic customer Service Team
Bag it is exactly as in photos. Very beautiful and high quality. I thought it was bigger but it was my mistake because i didn't see the measure guide. I will definitely order again
Once they get your money they don't now you. Im an Australian when an item goes missing
Or lost they want help they just gives you phone num. And non off them work
I will never buy any thing else from jolly chic. Thumbs down
Hi, Maria Bonnici,
Greetings!
Thank you for your order in Jollychic. We are so sorry for the delay. We checked with shipping company, when they delivered the package, there is no one at home, the package was returned to the warehouse in Sydney, we have contacted with the shipping company to resend the package in these days, please wait for patient, ok? Here is the phone No.: 1300 658 775 ，61(2) 90781316, you also can contact with the local Aramex. Hope you can get the package soon. We are all right here, any questions, please feel free to contact us! Looking forward to your reply!
Best wishes!
Jollychic customer Service Team
Do not order from this company! It took forever for my product to arrive, and when it did... my 6 year old granddaughter could have made it a helluva lot better! Go to retailmenot. Com,,, get a coupon code for a reputable store and go on with life!
Hi, Erma Burns,
Greetings!
Thank you for your order in Jollychic. We are so sorry for the delay. We shipped your order by USPS on Feb. 8th, and here is the link of the shipping information:
http://www.17track.net/en/result/post-details.shtml?nums=LN727758399CN
Please check it. Now the package is transporting on the way, could you please wait some days for patient? We also will continue to follow up the shipping, let us keep in touch with each other, any questions, please feel free to contact us, ok? Looking forward to your reply!
Best wishes!
Jollychic customer Service Team
Carries unique products and you can get them for great prices. When I shop, I know that nobody else on campus is going to have the items that I'm purchasing.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear khulud alhamazani,
Good day! This is Sindy from Jollychic.com, How are you? We are so sorry to keep you waiting so many days. It is important to us that you are completely satisfied with your purchase from Jollychic.com. This is why Jollychic decide to update the system at Feb so that we can deal with orders more faster. There is part of orders get influenced during system updating. Hope your understanding. We also sent you two 20 usd bonus, you can use it for your next order, it has no used limit.
We have shipped your order by Aramex, the tracking No. Is 860066547394, here is the link of the shipping information:
Http :// www.aramex. Com/express/track-results. Aspx? Q=aWQ9MzMwMDA2ODg1Jg%3d%3d-x8bj9s1GsEc%3d
Please check it. You will get the package in 3-7 days. Please wait some days for patient. We are all right here, any questions, please feel free to contact us! Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team