About the Business
Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of Products including tees, dresses, blouses, coats, sweaters, pants etc. Our Lifeline · We offer quality products; our deliveryis quick and precise; · We optimize your shopping experience; · We offer non-discriminatory prices to everyone, wherever in the world you are; · We provide decent 24/7 customer service; · We maximize your business potentials.
Jollychic Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
The pictures look amazing but the quality and after care are terrible. If you are not happy they expect you to pay for postage to return items, even if its their fault... In my case, the sent then wrong size and till wanted me to pay for postage to return it...
Very bad experience for twice with the rep of Live Chat division in Asia/China zone.
The conversation took over 1.5 hours. It is ridiculous and so annoying. I was told by the rep that she was too busy and was dealing with 7 - 8 customers in the same time! Therefore, she answered my each question took about 5 to 20 mins!
Due to its poor service and my ordered products' sizes got changed, i have no choice to cancel my first and last order eventually.
During the live chat conversation, the rep double confirmed the refund would send back to my credit card within 5 days as it was the procedures from bank. However, i received a cancellation confirmation via email the refunded amount will be kept in Jollychic account until i contact the company again to request sending back the refund to my credit card!
As i don't want to waste my time again, i sent an email to Jollychic after sales instead of Live Chat. I do hope Jollychic will refund the full payment to me within 5 days
Greetings! Thanks for your order in our website. We are very sorry for the troubles caused. May I have your order number or your shipping address in our website so we can locate the order and help you better? Anything else needs help, please email to service@jollychic.com. Look forward to your early reply.
Best wishes!
Jollychic Customer Service Team
OK EVERYONE - WHOM HAS BEEN RIPPED OFF BY 'JOLLYCHIC'- IN THE UK GET IN- TOUCH WITH ACTION- FRAUD! LET'S BRING THEIR WEBSITE DOWN! IF WE ALL GET TO-GETHER WE CAN DO IT! THEY ARE NOTHING BUT ROBSTERS! HAD TO GIVE A STAR IN RATING- NOT WHAT I WANTED- I WOULD LIKE TO ASK JOLLYCHIC -'HOW WOULD YOU LIKE YOUR MUM TO BE RIPPED OFF'? I FELT GUTTED WHEN YOU RIPPED ME OFF! KARMA WILL KNOCK ON YOUR DOOR AND I HOPE YOU ARE MADE TO PAY BACK EVERY PENNY OF YOUR SCAM COMPANY!
YOU SHOULD BE ASHAMED OF YOURSELVES! SCAM SCAM SCAM SCAM DISHONEST ROBBERS!
Color Block Vivid Stripes Open Front Loose Cardigan.
Exactly like the picture. Fits well and feels good.
Worst place to shop online! When you return items, they say they never received it and never give you your money back. Even when you provide them the order and tracking numbers. Please do not fall for their scams online. Also, I returned the items because the entire package was sent to me damaged. When I returned it, I never got my money back, I have been trying to get my money back for over 5 months now. It is awful!
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. The returned package has not arrived yet. But we will refund the money to your paypal in 1-2 days, please have a check then. Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
The account status still remains unshipped. Just spoke to a rep on live chat, who turned out to be a robot. Still no idea when I will get my clothes even though I ordered 259 USD worth and apparently they were to be express delivered (3-7 working days). Day 8 and nothing from them yet
Greetings! Thanks for your order in our website. May I have your order number or your shipping address in our website so we can locate the order and help you better? Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
The quality of the goods look good on their website... but they are not, glad I did not spend more than £45, returns procedure... hopeless, would have to return them to China, even though they were shipped from London, so not worth the expense, clearly this is part of their strategy, I will in fact donate the items to charity, so at least the money is not completely wasted, I never have left such a negative review for anything before, so this shows how bad they are.
Greetings! Thanks for your order in our website. Here is a link of the return policy, please have a check: http://www.jollychic.com/return-policy-a42.html. Please apply a returning in My Account first, we will then deal with it. Also once the returning is confirmed, you can then return the items back by economical post mail. Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Wanted to add to my first order order was supposed to be 30 percent off. Had to cancel the first order. After that the 30 percent would not be honored. Bad business.
Greetings! Thanks for your order in our website. The 30% discount is for the first order, You should have contacted with us first for adding items, you will then still enjoy the discount. However the second order is not going to enjoy the 30%. Hope you can understand. Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I know the site said clothes will be slightly smaller then marked but for a 3x and 4x item to be like a large and extra large is very disappointing. Shipping to return in 7days is as much as what I paid for the clothes. Buyers Beware!
Greetings! Thanks for your order in our website, we are very sorry for the troubles here. Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. Please apply a returning in My Account first, we will then deal with it. Also anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat. Look forward to your early reply.
Best wishes!
Jollychic Customer Service Team
I'm a frequent buyer form Jollychic, and I like buying from them because of the followings:
1- they are trustworthy, never lied!
2- they are active on the Live Chat, whenever you address any issue they always solve immediately
3- their product quality are good. Basically you get what you pay
4- they pack and ship very fast
I always recommend this website to everyone based on my lovely experience that i had with them.
All I can do is warn people not to use this company! I spent £157 on items and I now have a box of clothes I don't know what to do with as they won't even get back to me via their customer services and there help line is the worst line.
Greetings! Thanks for your order in our website, we are very sorry for the troubles here. Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. Please apply a returning in My Account first, we will then deal with it. Also anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat. Look forward to your early reply.
Best wishes!
Jollychic Customer Service Team
I just want to say I have placed two orders and both times very happy arrived when they said so and clothes are very good and good prices
I ordered two items from Jolly chic and have not received them yet. I will never order from this site again. It will not allow me to check tracking and I have not received a response from Jolly chic yet. Bad service. Bad experience.
Greetings! Thanks for your order in our website, we are very sorry for the troubles here. May I have your order number or your shipping address in our website so we can locate the order and help you better? Please email to service@jollychic.com or contact with our 7*24 hours live chat. Look forward to your early reply.
Best wishes!
Jollychic Customer Service Team
Only ordered once, but all 5 items were exactly what I ordered (3 zip up cardigans and 2 winter hats). Took a little longer on delivery than initially stated, however, it only took 9 working days with the free delivery, so really not too bad, especially as it was an international delivery to the UK. Very pleased overall. I will definitely be using them again.
This is the second item I've ordered from Jolly Chic. The first one I ordered an XL, and it might fit my 5 year old niece, but I liked the design, and thought for sure a 4XL would fit, but, nooooo. It might fit my 18 year old niece who is skinny, but it doesn't fit me! I think I would have to lose 50 pounds so that I would weigh 100 pounds, to have a chance of it fitting. Can't try anymore clothing... with what I now think, the size would have to be an 8 or 9 xxxxxxxxxxl. Disappointed.
How long will the refund / exchange take? Got an order delivered today- 3 of them are wrong sizes as mentioned in the metrics.
Greetings! Thanks for your order in our website, we are very sorry for the troubles here. Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. Please apply a returning in My Account first, we will deal with it then. Also anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I purchased a size large jacket that they said fit true to size. WRONG! Sleeves were so short and arms just as tight, I couldn't even give the jacket away. I got a return authorization which was at my expense no matter the size wasn't even close to true. Clothes are good price but it had better fit perfect or you are paying the very hefty price to ship it out of country.
Greetings! Thanks for your order in our website, we are very sorry for the troubles here. May I have your shipping address in our website so we can locate the order and help you better? Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. Please apply a returning in My Account first, we will deal with it then. Also anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
This is the 4th time I order from jollychic and everything went great the order comes on time, prices are affordable and quality is good.
Always choose a bigger size to get the perfect fit.
Smaller size than what I have ordered
Quality is not bad, but not a premium one.
Very slow delivery.
No paperwork in parcel resulted in not being able to return except by obtaining customs clearance to send to China at my expense. So of course I didn't return.
Live chat representative had virtually no English.
Sizes are nothing like you would expect.
The 1 item of 5 which did fit fell apart before its first wash. The stiching just fell out.
I should have realised by the prices that it would be rubbish quality from a rubbish company.
Greetings! Thanks for your order in our website, we are very sorry for the troubles here. May I have your shipping address in our website so we can locate the order and help you better? Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. Please apply a returning in My Account first, we will deal with it then. Also anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings! Thanks for your order in our website. Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. Please apply a returning in My Account first, we will then deal with it. Also please upload the item pictures as required. Anything else needs help, please email to after-sale@jollychic.com. Look forward to your early reply.
Best wishes!
Jollychic Customer Service Team