• JollyBelle

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Overview

JollyBelle has a rating of 1.38 stars from 64 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about JollyBelle most frequently mention customer service, phone number, and credit card problems. JollyBelle ranks 131st among Dresses Other sites.

What reviewers want you to know

Positive highlights

  • The dress was delivered a few days ago and it's beautiful!

Critical highlights

  • There is no phone number, and no address for a reason.
  • Please learn from my horrible experience and do not order from them.
How would you rate JollyBelle?
Top Positive Review

“Best Prom Dresses”

Grace S.
7/19/18

I ordered 2 prom dresses and their delivery was super fast. The sizes and colours are exactly as displayed on their site. Excellent service!

Top Critical Review

“YOU DO NOT GET WHAT IS PICTURED”

P M.
6/18/17

The dress we received was not even close to the one pictured online. It was a horribly made knockoff. Cheap materials, terrible sewing, uneven hems and seams, cheap breast pads unevenly sewn in different directions, threads hanging off. The list goes on and on. Dress arrives from Singapore, balled up in a plastic bag, inside a plastic pouch. They will not refund your money. We learned a $178 dollar lesson and had to buy another dress. It was a complete joke.

Reviews (64)

Rating

Timeframe

Other

Reviews that mention popular keywords

dress (62) phone number (7) not order (8) prom dress (7) customer service (14) return policy (5) color (14) credit card (6) 3 weeks (3) burgundy dress (3) delivery date (4) hong kong (3)
Thumbnail of user graces119
1 review
2 helpful votes
July 19th, 2018

I ordered 2 prom dresses and their delivery was super fast. The sizes and colours are exactly as displayed on their site. Excellent service!

Thumbnail of user kristinem15
Kristine M.
1 review
5 helpful votes
March 24th, 2017

I recently placed an order on Jollybelle and was very nervous about what I would receive based on the horrible reviews this company has. The dress was delivered a few days ago and it's beautiful! Looks exactly like the pictures, very well made product and the delivery was very quick. I would definitely recommend Jollybelle and encourage you not to be scared away by the bad reviews.

Thumbnail of user danies6
1 review
4 helpful votes
February 8th, 2017

We just got our 2nd dress from JollyBelle and it is PERFECT! We ordered/received her homecoming dress this past fall and it was AWESOME! We ordered my daughters prom dress from JollyBelle on January 28 and received it February 21... which in my opinion is pretty fast for a custom made dress. We did custom sizing and it fits perfect... the color (Black, I know black is black), the material and all the beading are top quality! We have had two very good experiences with JollyBelle and we will order from them again!

Thumbnail of user lauras36
2 reviews
6 helpful votes
March 12th, 2017

After searching in vain for a particular dress for my daughter all over the internet and emailing countless dress shops, I found it on JollyBelle. I was very wary of the fact that this was a company out of Asia... and reluctantly decided to give it a try as the prices for a custom made-to-size dress were so reasonable.

We found that the dress arrived in 3 1/2 weeks instead of the 4-5 weeks quoted when ordering. Communication about the order was excellent... from the email acknowledgment immediately after ordering... to the tracking # once shipped.

What a wonderful surprise to open the package to find excellent quality fabrics and sewing. The custom measurements we provided were nearly spot on. I did need to take my daughter and the dress to a seamstress for a small alteration in the top but it was not a big deal. I ended up being completely tickled to have spent a fraction of the price from previous purchases for other dances( Sherri Hill dresses etc) I was just looking up JollyBelle again to look with my daughter for other dresses and stumbled upon this site and the poor reviews. I wanted to add our experience for a little balance.

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