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JohnLewis has a rating of 1.14 stars from 74 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about JohnLewis most frequently mention customer service, faulty product, and next day problems. JohnLewis ranks 678th among Furniture sites.
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I contacted customer service and spoke to Shaz? I had a problem with some expired gift cards. I gave my reasons for not using the cards within the 2 years Shaz was very helpful and listened to what I had to say and then had to get authorisation from her Manager who agreed to issue replacement cards. Shaz apologised that replacement would not be sent until 30th December which I was more than happy with. In fact I received replacement card within 3 hours. Exceptional service. Well done John Lewis and particularly Shaz
I buy almost everything online. After I have amassed postage receipts for the returns I have sent for refund I sit down to check they have indeed been refunded. And always it is ONLY JOHN LEWIS who have not put through the refund. Customer Support is a headache, their phone reps contradict their emails. Look after your money and buy elsewhere
I contacted customer service and spoke to Shaz?
I had a problem with some expired gift cards. I gave my reasons for not using the cards within the 2 years
Shaz was very helpful and listened to what I had to say and then had to get authorisation from her Manager who agreed to issue replacement cards.
Shaz apologised that replacement would not be sent until 30th December which I was more than happy with. In fact I received replacement card within 3 hours.
Exceptional service.
Well done John Lewis and particularly Shaz
Products used:
None
I would like to say a massive thank you to Ben in the Liverpool store, who went out of his way to help me. I was looking for pink ribbon for my Granddaughter, and needed a certain shade, he helped me look all round the shelves till he found the shade for me. He didn't rush me was very kind and polite nothing was to much trouble for him. It is the best customer service I have had in any store. Please pass my thanks onto Ben
I was ordering a washing machine for my mother and had missed the section on getting her new machine plumbed in and taking the old one away. I immediately phoned customer service, got through straight away - (open till midnight 7 days a week) and they cancelled my order and re-ordered including the plumbing in and taking away service - excellent service - well done!
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