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  • JoannesDress.co.uk

Overview

JoannesDress.co.uk has a rating of 2.79 stars from 92 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about JoannesDress.co.uk most frequently mention full refund, poor quality, and wrong colour problems. JoannesDress.co.uk ranks 135th among Dresses Other sites.

  • Service
    11
  • Value
    10
  • Shipping
    12
  • Quality
    11
4
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What reviewers want you to know

Positive highlights

  • I was also surprised at the quality of customer service standards at Joannesdress.co.uk -
  • Urchased a custom sized wedding dress and it is exactly what I ordered!

Critical highlights

  • Dresses arrived 3 weeks later, suppose surprise, none of them fitted!
  • We will offer you a full refund within 7 days of delivery If you are not completely satisfied with your purchase.'
How would you rate JoannesDress.co.uk?
Top Positive Review

“MY WEDDING DRESS”

evgenia v.
3/26/18

My dress came really fast and it's absolutely beautiful and it is more than I ever imagined. The fabric the dress is made out of is very good quality and feels like you have paid a fortune for it! Its just stunning I cannot wait to wear this on my big day in April. The service that I received was fantastic, there was assistance with all the measurements Thank you very very much to your amazing team. I recommend this site to anyone!

Top Critical Review

“Do not buy from them!”

A C.
1/7/20

I ordered a bridesmaid dress from them, paid for extra fast delivery, they promised it would arrive within a week but it arrived after 5 weeks, cheap material, doesn't like like on the picture at all, horrible. They never responded when I asked for a refund, I wasted all my money and on top of that I ended up buying another dress that I finally wore at the wedding of my friend. Please don't buy from them.

Reviews (92)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (16) wedding dress (11) 3 weeks (4) 7 days (5) refund policy (4) dresses (31) right colour (3) return address (3) size 10 (4) 3 days (3) bridesmaid dress (10) prom dresses (4)
Thumbnail of user evgeniav
1 review
2 helpful votes
March 26th, 2018

My dress came really fast and it's absolutely beautiful and it is more than I ever imagined. The fabric the dress is made out of is very good quality and feels like you have paid a fortune for it! Its just stunning I cannot wait to wear this on my big day in April. The service that I received was fantastic, there was assistance with all the measurements Thank you very very much to your amazing team. I recommend this site to anyone!

Thumbnail of user karenw278
1 review
3 helpful votes
February 1st, 2018

I was very unsure whether to order my wedding dress online, but I needn't have worried. Joanne's dresses provided an excellent, polite and speedy service. It arrived in 3 weeks of ordering! The dress was identical to the picture, beautifully made and fit perfectly with no alterations necessary. I'm so happy... Thank you so much!

Thumbnail of user leanoran
1 review
1 helpful vote
March 29th, 2018

I have received the dress this morning and I opened the package, My god. That's really the dress I want. When I have saw it at the first time, I love that. Then I owned the dress. It has become my go-to dress for parties now. Overall, it looks and feels like extremely high quality tailoring: it has been with me through many parties now, and looks almost like new still! I'll definitely be looking to buying another sometime soon!

Thumbnail of user jokuballn
1 review
3 helpful votes
January 17th, 2018

Okay so this is an online website and even though its alittle scary let me tell you what i did. I went tried on dresses at a dress shop and got my measurements and tried finding one that fits me awesome. I went online to the shop to see if they had a similar one for cheaper. Turns out they did. The dress in the actual shop was close to 600. And this one i got for 200.00 plus shipping. AND! They custom fit it to my size. I got the shipment in about 2 1/2 weeks. And it still looks amazing. If you are on a budget this is defiantly the way to go. They are worldwide.

Thumbnail of user limiae1
1 review
1 helpful vote
September 30th, 2016

I have to say dresses were gorgeous, high quality with best price ever. I ordered my 5 bridesmaid dresses on this site and i was concerned before, because of reviews, but their customer service told me that some of their competitors can write as well, still a little bit of scare, but OH MY GOD, i can' t believe that dresses are gorgeous and they are fits like glove, my girls loved, so i am released. So sometimes, we should just believe ourselves, just made the right decision, will shopping again. Thanks for everything

Thumbnail of user gloriah36
2 reviews
3 helpful votes
February 23rd, 2018

I absolutely love this dress and is an amazing price for the quality! I chose the UK 18 dress size, even though I'm normally a ten, as this correlated with the measurements using the size guide and it fits perfectly! Therefore, I think it is important to look at that.
The dress is gorgeous and looks stunning on and off! I never wanted something very bling and even though this has quite a few gems on it and sequins it doesn't come across over the top or tacky. The fabric the dress is made out of is very good quality and feels like you have paid a fortune for it! Also, you don't have to wear it with the petty if you don't want, which is most likely what I'm doing as i don't want it to be as massive as that.
There are a few places where the ends haven't been finished off properly or there are treads hanging but these are easily sorted and for the price this is reasonable!
I recommend this site to anyone!

Thumbnail of user elisab95
1 review
1 helpful vote
September 12th, 2016

I am very happy with the service and quality of the dress I purchased for my bridesmaids. I was initially worried that we would not receive it in time since it was being shipped from overseas but it was a very smooth transaction. I emailed customer service and they returned my email within 24 hours and also put my mind at ease, my girls loves the dress and can't wait to wear it on my wedding. Thank you

Thumbnail of user jenniferp116
1 review
1 helpful vote
September 30th, 2016

Had a really well fit since I ordered custom measurements since my body is around 3 different sizes. Extra costs were clearly marked shipping and custom measurements. I did not like the only 2 shipping options. The price for expedited shipping was $1 cheaper than the other but we are on track with ordering and could have been ok with a longer shipping wait to save money, had there been a cheaper option. Overall great job.

Thumbnail of user rebeccar127
1 review
1 helpful vote
January 30th, 2018

I absolutely had to share the positive experience my daughter had when ordering from JoanneDress. We ordered a dress for her on January 15th and received it on January 25rd! The dress was for a Sorority event; not for a wedding. We picked a dress that had to be custom fit to her, and it fits PERFECTLY! So happy we found this vendor online because a bridal shop would have been a six week turnaround, and we only had about three weeks. Definitely going to order from them again, but I do recommend that you pay the extra £22 for a custom fit.

Tip for consumers:
my order #. *******5248759

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Quality
Thumbnail of user diernibrl
1 review
1 helpful vote
May 23rd, 2017

My dress arrived today and is exactly as was pictured. Everything about ordering from this company was easy and the manufacture and shipping procedure was exactly as described with the dress arriving just two weeks after it was ordered. I had been a little nervous about ordering from them, but my fears were completely unfounded and I am a very satisfied customer. I highly recommend joannedress.

Thumbnail of user pathrosah
1 review
4 helpful votes
November 26th, 2017

I had an amazing experience with Joannedres! They went out of their way to make sure that I received my order before moving to another city! The quality of the dress is perfect! Very high quality! The fit was also perfect... we followed the sizing chart and it was as right on! Excellent company on all counts! I would reccomend it to anyone!

Thumbnail of user catherineb93
2 reviews
4 helpful votes
January 31st, 2018

I'm incredibly happy with my experience with JoannedreSs. I found a great dress for my darling on their website that I had been eyeing for months. When I was on vacation, I decided to visit the store to finally try it on. I am so happy with my dress! The quality, comfort, and price, as well as design and fit were exactly what I wanted! Trust the size guide they have on the website. The price was fantastic and I'm so in love with the design and quality. It was a perfect mixture of every dress. The stylists were so kind and helpful, and shipping times are great as well. Beautiful dresses and even if you are unable to go to the store their online fit guide is very precise and helps in ordering the correct size. I loved the personalized fittings and time spent with each dress. The store is magical and the staff are wonderful. Each group gets a private room complete with couches, champagne, a cart of accessories to complete the look, and a changing room. The sales attendant was so kind and helped me think through all the decisions of each dress. They have already pulled a few dresses I had chosen and a couple she wanted to suggest, and she gave me the opportunity to pick out a few more from the showroom (and because of my time constraint, she steered me away from dresses she knew were back-ordered). Then, we were ushered back to our own lovely private sitting area and fitting room and something to drink was provided. The customer service was great! I love the variety in price range that they are able to accommodate and the gowns are all beautiful and great quality. Very thing I have purchased has been lovely and a great find! Highly recommend if this is your style. I would 100% recommend!

Thumbnail of user hophopingh2
1 review
1 helpful vote
January 5th, 2016

Several days before, i got a yellow prom gown for my Christmas Day. After browsing many store, i selected this store. There are many style of prom dresses. But my love color is yellow.So i choose a yellow one. But, there are two style attracted me. I couldn't decide which to buy! So i asked the service for help. After asking my body shape, she recommend me one style with reasonable reasons patiently! Thanks very much!
The prom dress arrived on time! And its quality worth it cost!

Thumbnail of user lynng71
1 review
4 helpful votes
September 21st, 2017

I ordered my dress, then decided to read the reviews, and i thought, my god what have i done! Nearly all the reviews wasnt so good, but, i thought well its too late now. Well my dress arrived just 10 minutes ago! And hand on heart all i can say is that i am NOT dissapointed, in fact it looks stunning on. Really, really pleased. The only fault it is a bit too long, but, hey, thats not a problem i can shorten it. It was my fault because i did not state the length.it is just like the picture. Also i kept in touch and they always kept me informed via email. So i CAN NOT fault them. I would use them again, because they have a wide range of dresses. I had it made in royal blue, and the colour is stunning also has a little bolero. Its for my golden wedding on the cruise. So i am one happy person. Well done joannes dresses. It took 3 weeks from ordering to delivery.

Thumbnail of user oliryd
1 review
6 helpful votes
November 11th, 2017

I ordered a made to fit dress and my experience was amazing. My dress was a rush order and it arrived 3days early. We had a lot of back and forth with the sizing and they were quick to respond and very throrough. I looked beautiful for my sons wedding.My dress fit perfect and I am extremely pleased with it, thank you joanne.

Thumbnail of user youngc15
1 review
0 helpful votes
August 3rd, 2016

Ordered this dress for my prom. Shapes and size looked amazing. I ordered a standard size which meant I had to take the dress to the tailors to be shortened, also as I have a large bust and small waist I needed some adjustments to the top, although this was my fault I should have paid for a custom made dress. The tailor was very impressed with the quality of the dress and said it was much better made than some high end high street shops. I was so impressed with the quality of the dresses and speed of delivery. Thanks.

Thumbnail of user shannons62
1 review
0 helpful votes
July 31st, 2016

I just got my dress and it fits like a glove. I order my dress custom made. I was hesitate to buy a dress considering the fact that I never done it before and there so many scams! But I trusted my gut and just did it. And I have no regrets! I recommend anyone to buy a dress from joannesdress.co.uk. The customer service is the best and I got my dress right on time. Love love love will shop here again for any event!

Thumbnail of user amandat62
1 review
1 helpful vote
March 3rd, 2016

I got my dress a week ago.The dress is in great quality. Good fabrics and well made. I am very pleased with the dress.it is very comfortable to wear the dress. Shipment was very fast. Thanks for your guys. Very cute dress, for the price and color selection it is a very good value for a comfy summer dress. Oh my goodness, but I do love this dress!

Thumbnail of user eyeryt
1 review
5 helpful votes
October 28th, 2017

Urchased a custom sized wedding dress and it is exactly what I ordered!

After trawling the high street and trying on countless dresses I had got an idea for the style of dress I wanted but I think spending £1000+ on a dress, you wear for one day, is simply disgusting!
So I turned to the internet to help me save some pennies.
I am not against buying things from over seas. Of course there is a big difference between buying a wedding dress and buying paper decorations but I thought it would be worth a try as the savings are incredible.

After watching many reviews online I decided joannedress was the best place to purchase my dress. I saw you could do custom sizing for a mere £16(!) so jumped at the chance. I also bought during a 10% off sale so the total cost for my custom made to fit dress was £160! (Delivery costs included and these were high - £20 or so)

The Dress is perfect! Well perfect for the price. It fits wonderfully and to be honest you couldn't tell it is a "cheap" dress. My only concern is with the lace skirt, it is a little stiff and doesn't look as "flowing" as the picture. We should be able to sort this out with steaming etc. Other than that the dress is exactly as pictured.

From purchase to arrival it took around 3-4 weeks. Just over a week to make the dress and then about 2 weeks for it to get to the UK.

For the £160 I paid, including custom fit I am extremely happy! Thank you Joannedress, keep doing what your doing!

Service
Value
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Thumbnail of user aud258
1 review
1 helpful vote
December 21st, 2015

This is my first time to buy the formal evening dresses in the Joannesdress.co.uk. I bought a formal evening dresses long crystals one shoulder brown last week, and they ship it to me at the first. I was worried about it quality at first for they shipped me quickly. But when i recieve it, i am so amazing by it. High quality. So great. Thank you very much.

Tip for consumers:
http://www.joannesdress.co.uk/formal-evening-dresses-long-crystals-one-shoulder-brown-p-15434.html

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Value
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Thumbnail of user margayl
1 review
0 helpful votes
April 17th, 2016

I am sooooo happy! Firstly, the communication was great, i was always updated of where my dress was, Secondly, i actually had my dress in my hands 3 days before the original set shipping date! Which is fantastic because i was worried it would not arrive in time for my party,, And thirdly, the dress is fantastic, it is exactly how it is shown in the picture! I am very pleased with Joannesdress and i will be buy in more items off here! So thank you very much, i know I\'m going to enjoy my night with this dress and i will recommend this site :)

Thumbnail of user jacke53
1 review
2 helpful votes
January 6th, 2016

I have had a great experience with shopping at Joannesdress. The dress I bought is absolutely beautiful and the customer service is amazing. I had a few questions and they answered me quick and made sure that I was truly happy with their response. I will be back soon to buy more dresses from Joannesdress.

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Value
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Returns
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Thumbnail of user goagerl
1 review
1 helpful vote
April 12th, 2016

Absolutely gorgeous! The detail and the stitching was perfect - very impressed as I was so nervous to purchase online and from so far away! I did the custom order - and they contacted me to make sure the measurements were correct (I am really short) which I thought was nice! You wont be disappointed in this dress!

Thumbnail of user stephaniem121
1 review
0 helpful votes
May 18th, 2016

I am extremely please with the dress I ordered and would definitely say it was worth the price, if not double! Delivery was excellent, the dress fits to perfection and the communication was excellent! Very very happy and would recommend this to anyone looking for a good value evening or prom dress ect.

Thumbnail of user elliea16
1 review
0 helpful votes
May 14th, 2016

Ordered my prom dress on the 24th of April and it came in under 19 days.
The deliver and customer service was spot on. They sent up to date information and a tracking code.
The dress came in the right colour, right size and right time!
My dress looks exactly like the picture if not better.
I will 100% be using this website again.

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From the business

Company Representative

Thumbnail of user joannesd1
joannes d.
Joannesdress.co.uk Founded in 2010, one of leading suppliers of wedding & special occasion dresses in Singapore. We keep abreast with the latest trends in bridal fashion, offering fashionable dresses of good quality at the most reasonable price for every bride in the world.

Joannesdress.co.uk provides hundreds of dedicated products for global buyers. Our buyers are from the US, UK, Europe, Australia and Asia, totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Joannesdress.co.uk, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

All the dresses we are selling are made from the top quality materials and go through rigorous inspection. We have an Elite team with professional skills and unlimited creativity in dressmaking.

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