JoannesDress.co.uk

DO NOT purchase from this company. They send you a cheaply made dress with size proportions nothing like what they should be, and when you contact them about a refund or exchange they never respond to your emails. Absolute fraud and I urge you to avoid at all costs!

Please, please do not buy anything from this company! They are fraudsters that lie and steal money from you. I have contacted trading standards and will be taking legal action as they have not provided me any money for the dress I returned, therefore this is theft. Their refund policy is a complete lie even though I have an audit trail of them agreeing to a full refund even before purchasing the dress!
This is a scam company, please do not waste your time and money on these horrible people.

Thieves and scammers - just don't buy from them. They refuse to refund poor dresses and because they are based in Singapore you can't take them to court. Their refund policy is rubbish; they don't do what they promise and try every trick in the book to keep your money.

I bought my wedding dress from this company but the dress I received is more like a size 10 than a size 16. The armholes went as far as my elbows plus it's meant to be tea length but reaches the floor. The outer material which is netting looks like it was randomly cut with a pair of scissors and they're trying to say it's the under garment which if u looked at the dress u could clearly see its not
I sent them pictures of the netting and I've asked for a full refund but not having any luck so I've told them I'm going to a solicitor and trading standards. I would advise anyone not to order from this company.

Ordered 4 bridesmaid dresses non fit the sizing is incorrect on their website. Lots of emails back and forth to get a refund. I was told to send back so I paid £17 tracked. They claim they had never received the package even tho I had tracked proof it was signed for! They finally said they would issue a refund and it would take 20-25 days! 2 weeks later the dress arrived repackaged at my home address and they claim they refunded me. I have had no refund what so ever! And now out of pocket. Worst customer service and the emails make no sense that they send. DONT buy from them!

I would NOT recommend this company. I ordered a maternity bridesmaids dress and paid for express delivery after chasing, it arrived late, was way too big, looked nothing like the picture and their response was take it to a tailor, which there was not enough time before the wedding and would mean I endured further costs, after spending a lot of money on the dress. I had to spend more money buying another dress before the wedding and despite their Returns Policy stating they would give a full refund within 7 days if you were not completely satisfied, they did not honour this firstly not wanting to agree to a refund, then wanting to deduct 30% for material (which I was returning) and 35% for workmanship. They seemed to make up changes to their policy as they went along, which is not in the policy on their website.

I found dealing with them a very stressful. Again, I would not recommend them.

I got another dress from JJs House, which arrived early and I highly recommend their services/product for maternity dresses.

I wish I could rate 0 for my experience. I received a faulty dress, full of several black stains, missing buttons in the back and in a wrong colour. Material used for a dress was so cheap, the dress looked like made of plastic. It did not match at all with the picture displayed on their website. They refused to refund me since it was order made dress and stopped replying my emails in the end. I lost my money and still have a faulty dress that I will not wear. They first offered me to take the dress to the dry cleaners? They take no responsibility for making a dress like this. Horrible customer service, product and overall experience.

Do not order from this company it's a scam please avoid I ordered a wedding dress they took my money and then nothing no emails to confirm order no response when you email them numerous time and the phone number is fake also this has been over 10days and still nothing

Well its been just over 60 days since I gave up chasing this company for any sort of refund. It was quite clear after weeks of daily messages that they never intended to honor their refund policy.
PayPal saw in my favor and refunded me the fast track moneys as the Fast Track service clearly was never delivered, and JoannesDresses never even entered in dialogue with them to defend the complaint I raised.

Visa have not confirmed that they will beable to recover any moneys as yet, but I have another 2 months to wait before I will know the outcome of their activities.

The dress still remains unopened in the packaging that it arrived in

This is the first online review I've ever left regarding a shop purchase. I felt compelled by the terrible experience.

Horrible service! I bought the dress after checking the return policy which states '3. We will offer you a full refund within 7 days of delivery If you are not completely satisfied with your purchase.'

The dress was heavier than expected and I purchased it with a few other dresses to try on.

They stated the belowl reasons for not accepting returns including:
- the dress has lace
- the dress was made to order

I kept repeating their return policy back to them and they have not stopped responding to my emails all together.

Do not buy from them!

I asked for the dress to be delivered on the 13th of December. It was not - according to the parcel tracker, there was an attempted delivery on the 30th of December that "was refused" (absolutely not true!) They have not delivered my dress and are refusing to refund my money. They will not chase it up with the courier, and say that I need to follow it up with them, but the courier has said the parcel is back with them. I now have to open a fraud case with the bank. Their communication is incredibly unclear, and I have had to ask numerous times for them to clarify what their actual response is. They have, laughably, offered me 20% off my "next dress". This is infuriatingly poor service. Do not use!

I ordered a maternity dress from this company in good faith. Never at any point in the order process did it allow me to choose rush order or shipping.
At first everything seemed fine and good. They confirmed my measurements and I was excited about getting my dress. I stated clearly I needed the dress in my confirmation email that I would need the dress to wear by the 11th August and also need it earlier to account for alterations. I was told the dress would take 18 days!
They never gave me an option of paying more for rush ordering or said that shipping would take longer. As a result I received my dress the day before my sisters wedding where I was maid of honour. In this time I have had no choice but to pay more and shop for another dress from the high street which just about fit me being 5 months pregnant.
I had constantly emailed them in this time asking about my dress and they kept telling me to be patient.
My dress was also stuck in France being shipped for 9 days because they failed to confirm the full shipping details. Which again meant me having to do their job for them and begging them to contact the shipping company. Eventually they did it and my dress arrived the next day.
I have requested a refund of which they are claiming they new nothing about the problems or the date that I needed the dress. Yet I have full email correspondence showing otherwise. They clearly do not understand English and are complete fraudsters.
The service they offer is terrible.
I paid £120 and I wish I never had. This has ended up being a disaster. I wish I had seen these reviews before as I never would have ordered.
Sadly it seems I am not the only customer of theirs who has experienced this problem.
I will be taking this matter up further.
Please do not order from them.

I've ordered dresses for my bridesmaids, everything about them is wrong. They should be in purple, was pink, even they contacted me to confirm the colour, twice. Also the quality of fabric was poor and the design, nothing like the photos.
Have just one month to the wedding and I have no idea what to do.
Such a disappointment after high hopes.
DO NOT ORDER ANYTHING FROM THEM. WASTE OF MONEY AND TIME!

Absolute con! Order bridesmaid dresses and when they arrived they still had the pins in! (So much for quality control 4 times!) The sizes are all wrong aswell. Photos were sent to prove this as they requested. After several weeks of requesting a refund this is still yet to be done

I posted this exact review in their website but they refused to put it online x-(

We ordered this dress a few days before the wedding. I paid extra for the express
Delivery. The dress came about 5 days AFTER the wedding. You can imagine how awful it was for us to arrange for a wedding dress the night before the wedding. The worse part was that this horrible company even didn't recognise the trouble that they put us in. We asked for a custom tailored dress, but they should have informed us that they cannot meet the deadline. They even didn't send us an apology email. I had to write them THREE emails asking for tracking number. They just replied that it is posted, you will receive it and finally they gave me the tracking number.

The dress is fine. Nothing spectacular. It definitely doesn't worth £484.68. It might even not worth £199.36 either. It was not even in a box. You buy a t-shirt it comes in a nice box, properly wrapped. The dress came totally pressed and squeezed in a plastic envelop. I had the flag in my mind when I noticed ONLY five star feedbacks -- will they filter out non-desirable feedback?

My suggestions: (1) give plenty of time, (2) don't be fooled by sales' deadline (there is always some excuse for sale -- we bought this exact dress in the exact discounted price about a month ago), (3) there are plenty of similar companies out there, perhaps you would like to take your chance with another company.

Hopefully your wedding goes much smoother with less tension and stress than ours

I cancelled an order within 24 hours. They have refused to refund. Emails have not made sense - one saying it was too late to cancel, another saying they would cancel. I told them not to send the dress but they have - horrible colour! Now they are ignoring my emails and I have no idea how or where to return it. Thoroughly dishonest company - do not risk it!

Badly sized and customer services are awful. Still in dispute as they're claiming they haven't received the returned dress and won't refund.

Avoid like the plague.

They are con artists, I know they say you get what you pay for and all that but this is worse than that, they will send you a poor quality, ill fitting, waste of money dress, they will not refund you, your lucky if they even get back to you, and when they do they will tell you its your fault. DO NOT USE THESE CON ARTISTS!

Ive emailed this company 5 times got no response has anyone got a telephone number please, do they ignore everyone, they have took money from my debit card and I don't even no if they are making my dress?

Placed order. Asking for more money for shipping, labour. Phone number fake. More comments to follow

Please don't buy from here! I'm so angry with myself!

Once I placed my order I was then sent an email
Asking me to confirm the sizes to the exact measurements! I had to measure my 3 bridesmaids so this took a few days and I emailed back to say that it would be done asap!
When I did send over the measurements I was told it was too late and that dresses had been shipped!

Dresses arrived 3 weeks later, suppose surprise, none of them fitted!
I've now been told that dresses are made to order so no refund will be given! I spent nearly £300! And they were not made to order as they were sent before they got measurements! On their site in the returns and refunds section it clearly states that refunds will be given within 7 days!
There's no returns labels?

I'm taking legal action and will be contacting my bank about my money!
Do not buy from these people!

Oh and the dresses had threads all along the waistline that was very noticeable!

Ordered a dress for our wedding party and promised delivery within 8 days. Been waiting 14 and still NO dress. They say it's been despatched and the company delivering know nothing about it.
Liars! Awful service! Lost complete faith in them. STILL WAITING!

Do not buy from this company. It's a SHAMBLES!

They made me believe that my dress would be here before my prom day and it never came. The "customer support" representative I was emailing was HORRIBLE. Just simply do not order from this place whatever you do.