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JL Audio

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Overview

JL Audio has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases. JL Audio ranks 71st among Speakers sites.

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Top Critical Review

“JL Audio Fathom 113”

Jeff B.
5/6/19

Bought the item in spring 2013. Item quits January 2019. Taken to local repair shop 1/24/2019. JL Audio refused to supply repair parts. $172 cost for attempted repair. Still not fixed. Shipped to JL Audio 3/16/2019 by UPS $273.02 cost. Arrives at JL Audio 3/19/2019. 3/28/2019 Contact JL Audio and ask when the item will be repaired. Told the item is damaged in shipping and has been set aside. Question why I wasn't contacted. File a claim with UPS 3/28/2019 for shipping ($273.02) and repair damage ($350) $623.02. JL Audio fixes item 4/24/2019. Pay JL Audio $750 on 4/24/2019. JL Audio ships item FedEx 4/26/2019. Item Scheduled for deliver 5/2/2019. Item not delivered. Whereabouts unknown. Status unknown. Current status 5/4/2019. Months without working item. Money spent to repair item $1,195.02. Still have not received UPS insurance claim. Item being returned to me apparently lost by Fed Ex. Do not have item.

Reviews (1)

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Thumbnail of user jeffb130
Jeff B.
3 reviews
20 helpful votes
“JL Audio Fathom 113”
May 6th, 2019

Bought the item in spring 2013.
Item quits January 2019.
Taken to local repair shop 1/24/2019.
JL Audio refused to supply repair parts. $172 cost for attempted repair. Still not fixed.
Shipped to JL Audio 3/16/2019 by UPS $273.02 cost.
Arrives at JL Audio 3/19/2019.
3/28/2019 Contact JL Audio and ask when the item will be repaired. Told the item is damaged in shipping and has been set aside. Question why I wasn't contacted.
File a claim with UPS 3/28/2019 for shipping ($273.02) and repair damage ($350) $623.02.
JL Audio fixes item 4/24/2019. Pay JL Audio $750 on 4/24/2019.
JL Audio ships item FedEx 4/26/2019.
Item Scheduled for deliver 5/2/2019. Item not delivered. Whereabouts unknown. Status unknown.

Current status 5/4/2019.
Months without working item.
Money spent to repair item $1,195.02.
Still have not received UPS insurance claim.
Item being returned to me apparently lost by Fed Ex.
Do not have item.

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