JJ's House has a rating of 3.87 stars from 3,035 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JJ's House most frequently mention customer service, wedding dress, and good quality. JJ's House ranks 2nd among Wedding Dresses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I was expecting this site to be a scam after seeing some bad reviews from Reddit, but nope, it is absolutely legit. I received my order lightning fast (like 4 days?) and they were exactly as shown on the website. They didn't look like those Shein/Wish reality vs expectation dresses like I was afraid. What you see is actually what you get - these clothes are nice quality! Definitely try them out!
I ordered a dress, took almost a month to arrive, and the "off shoulder" sit for the straps is bulky and doesn't lay on the arms, as well as it smells strongly of fish. I asked to send it back immediately and they want 10% restocking fee even though I am returning with tags right away. I also ordered two necklaces (matching ones) for kids and one stretches and the other doesn't even get over a small kids head. They also are making me pay to ship it back. I am now out almost $40 because of their poor quality items.
Good product, really liked the flower girl dress. Got a follow up email to leave a review and get $21-$41 off my next purchase. I left a review but then got an email for $30 off my next purchase of $200 or more which the first email did not say so was a little disappointed with that
The dress is really nice and fits well. The little problem is that the fabric used to make the dress is not cotton or similar. That is my taste for dresses lol. I wish I find like this with a better material. I will definitely order more. The seller did a great job by shipping my order as sooner as I paid. With quick shipping, you want to shop more lol.
We're glad you liked the dress. Thank you for your feedback on the fabric. We appreciate your positive review!
I like their dresses. Because they're so beautiful and classical.
Thank you for your kind review.
We are honored to hear your compliment on our dresses. Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Have bought lots of bridesmaid and also my wedding dress through them and they are beautiful and great quality. Would give 5 stars if delivery wasn't so expensive
Tip for consumers:
Find a code!
Products used:
Wedding dresses and bridesmaid dresses
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. Please be assured that the shipping fee has been paid to the logistic company directly, we didn't get any profit from it. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I ordered this dress as a gift for my sister to wear for her rehearsal dinner and on her honey moon. The dress came quickly and looks as pictured. I ordered a size 0 and the dress fits basically as expected (just a little loose around the waist). Overall I am satisfied with the purchase :)
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Update: The company refunded/canceled my orders and offered several solutions for the dress that came. It was a hassle to get to this point but we did. I love the dress, except the fraying which can happen. Outside of the fraying, the dress is beautiful and made well with quality fabrics.
I canceled two dress while in processing and they were NOT custom! One of three dresses came and it was huge. In a size 0. The dress embroidery is frayed on several places on front and back. You can see the unraveling. I contacted them immediatly and was told that I wasn't allowed to cancel and offered 40% back plus shipping on a dress thats NOT customized and NOT shipped! Scam Site! Never heard about the damaged dress! Then they close your case immediately so you don't have a chance to respond. This company is terrible and a rip off!
Tip for consumers:
Make sure to measure. Dont buy more than one at a time. Canceling orders is a hassle.
Products used:
They are forcing me to keep all the even though 2 are still in processing.... for non customized items
Update: they canceled and are refunding me for the 2 orders that haven't shipped.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
After finding the perfect dress for my sons wedding on JJ's House website, I couldn't wait to order that perfect dress! Then I started reading many negative reviews, I was really disappointed and scared to order from them, but my husband and mother told me to try it. I reluctantly did. Communication with them was good, they notified me when to expect it to be made, date it shipped, and delivery was sooner than I expected. When it arrived, I was so excited. I tried it on and it fit just the way I wanted it to! I LOVE IT! So glad I went ahead and ordered it!
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
The site has amazing items! They are well described and the sizing fit is good. The items arrive well packed and protected in ziplocked bags. This was especially important to me because my package was left in the rain last time. The items themselves were not wet although the outer box was damaged. I didn't give 5 stars because it is my opinion that packages arrive too slow. Mine arrived after more than a month... However, the business rewarded me with a free shipping coupon for one next time purchase to make up for that. Please note that sitejabber "purchase date" is not October 4,2013, but April of 2022...
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Dresses are beautifully made but it takes too long. Also the try-on option is great! I wish JJ's house would allow more than 3 dresses as I was searching for a dress for the big event, and I can not wait...if you can improve this area that would be awesome!
As a professional online shop, we always spare no effort to satisfy our customers. Thanks so much for your input.
Support from customers like you helps our business grow and evolve. We look forward to your continuous support.
Good quick service and products delivered were excellent quality. Online downside is cost of delivery to UK!
Thank you for your kind review.
Your affirmation is our greatest encouragement. The shipping fee is paid to the logistic company directly, please be assured that we didn't get any profit from it. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I am very satisfied with my shoes but found it took a long time to receive them. Perhaps an email to explain the delay would have been nice.
Thanks for your comment here and we are grateful for your input to our business.
We did set reminders on our website that due to our holiday and soaring demand, we might need more time to process the orders. Now it has been back to normal.
The appropriate delivery date is clearly shown on the website when customers place the orders. We would highly suggest the customers check it or contact our customer service team if there's anything wrong.
Thanks for your time.
I am happy to say that I have received a full refund for the I ordered. The issue was not the product but the how the product was carelessly shipped ruining the hat.
Thank you JJhouse for doing the right thing.
Dear Eugen B,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Due to the current Covid-19 issue, the shipping takes longer than usual. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation and understanding in advance. Hope to hear from you soon.
I enjoy shopping on this site because the prices are very reasonable. The delivery is very prompt. Thank you JJSHOUSE, I will continue to shop on your site.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
The dress was very nice!
I was pleasantly surprised,
It fit perfectly
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
When I read all these comments, I'm honestly kind of confused. I ordered a veil, a sample dress and a petticoat from JJ house and it arrived literally 2-5 days
I got what I expected and looked like the picture and other buyers pictures I viewed before purchasing. The measurments were correct and because the dress was a low in stock it was only $50
I wouldn't buy anything on any website without checking the reviews on the item I want, what I enjoy about this website is quite a few reviews have pictures of the different buyers dresses, JJ house even has videos of some dresses as well which helps understanding how some look beyond the picture.
So overall here are some tips:
-Check and look at items / real reviews of items from the sight comparing picture/ video
-Keep in mind where the clothes come from and where they are made.
-Depending on what you get depends on the quality
My personal thought is if its really lacy it usually looks more cheap.
-Check the description for the type of fabric used
There are websites worse than JJ house and I would never shop on, However I feel this website is on the line of:
Fashion Nova, Forever 21, Zaful, Winsor
You will either have a good or bad experience depending on your research
I ordered a pair of dancing shoes on sale but they didn't fit. I went online and try to see if I can get my money back but the options where to give me a coupon to buy another pair and so I did. The new ones fit better and the overall experiences was smooth. I am no good at sending back stuff so the option was good for me.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our size chart more accurately. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
The jewelry was hard to choose from lots of options. I bought pieces for bridesmaids the bride and the mothers of bride and groom. Only 2 of 15 pieces were disappointing one the clasp won't open and the other the necklace won't sit right like a piece was put on incorrectly!
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. For the faulty items, we suggest you contact us via service@jjshouse.com. Our after-sale team will help you. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Though it way took longer than expected to arrive it was packaged nicely and actually really well made for the price. Would recommend.
Dresses were beautiful unfortunately mine wasn't quite what I was looking for and I need to return it. There was no accompanying paper work and they are slow to respond on how I can return. It is a lot of money so I really do need a refund. Hopefully they will accommodate.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
It was useful to order the samples, to work out the perfect colour for my Mother of the Bride dress. However when I ordered the dress in my usual size it was too big. I then had to send it back and order a size down. The postage is really expensive, so that was a cost I wasn't expecting. Having said that the dress is really beautiful and I had good customer service.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our size chart more accurent. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Custom measurements was a little confusing and needed to inquire further information to complete measurements. Otherwise JJ's House was fast and quality was good. Thank you to them for helping a petite woman who has a difficult time finding something that fits!
As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. We look forward to your continuous support.
I contacted their chat before purchasing online on this website. I told them my measurements. They told me to order US6 size. I ordered the dress with the shipping fee of $21. I waited around 6 weeks for my dress to arrive and found that it was way too big! I should have ordered US4 instead of trusting their customer service!
I contacted their customer service to ask for an exchange. They are ok BUT you need to pay for the shipping fee to return it back (They offered $7.99 shipping label) and you will get the refund just for the cost of the dress, then you need to order it again with another $21 shipping fee. Therefore, you need to pay the total of $28.99 for the process of exchange. I don't want to deal with it again so I took 40% refund option (**that exclude the original shipping fee of $21). This is FYI if you want to order from them.
Edited: The customer service contacted me again to give me another 20% refund for the dress I paid. Thus I will receive total of 60% and will keep the dress. I will use this money for tailoring the dress to fit me. They also offered me full refund and free return shipping label but since I already sent my dress to a tailor, I just received some more refund instead.
With all the complicated issue I need to deal, I would give them 4 stars since they tried to help solving the problem. The quality of the dress I got was fine and the design was as shown on the website. It would have been a satisfied order if the sizing was not off.
Tip for consumers:
Chat with their customer service before buying. Make sure all the sizings are correct.
Products used:
Dress
Dear customer,
Thank you for shopping with us.
We have known your main complaint and we are sorry to bring you all the inconvenience.
We are sorry to hear that the dress does not fit you perfect. We are glad to accept the return, but hope you could kindly understand that the shipping cost was paid to the delivery company.
We have sent our solution to your email.
Thank you for your time. Looking forward to your reply.
Thank you for your kind understanding.
It's our please to help you solve the problem. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your time. Please contact us if you need any further assistance.
The dresses are beautiful, but I feel the sizes are not true to size...I measured myself and based on that the size seems to be 3 sizes larger than I usually am. That doesn't make sense.
Thank you for sharing your review with us.
We strongly recommend that customers select sizes based on the measurements provided alongside each product, as sizing may differ from standard norms. To ensure accuracy, our dedicated customer service team is readily available to assist you in verifying sizing details with our dressmakers.
Please do not hesitate to reach out at any time. Your satisfaction is our priority, and we are here to provide the support you need.
Thank you for choosing us, and we look forward to assisting you further.
I have edited my review because once I was able to connect with the right customer service rep and also after posting this review the company did the right thing by refunding me and allowing me to send the dress back. They were apologetic and even followed up after I didn't return the item pretty quickly. With this development I believe that they deserve a better rating as the quality of the dress was good.
Original Post:
The wedding my daughter was in got postponed due to Coronavirus and they refuse to refund me for the dress. She is 6 and will not fit into the $80 dress I purchased. I was a refund and they simply tell me it's outside the 14 days window. Unreal. This is a unique situations and we are already sad the wedding is delayed. There should be more compassion and doing the right thing by the customer not their bottom line. I will NEVER do business with them again and I warn you against buying anything from them as well. They don't care about their customers.
I ordered a bridesmaid dress made to size, it did fit fine. Love the color of the dress (dusty rose) Price - quality is ok, had no problems with shipping and delivery.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021 and 2024 The Knot Best of Weddings, 2022, 2023 and 2024 Wedding Wire Couples' Choice Awards!
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~