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JJ's House has a rating of 3.94 stars from 3,035 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JJ's House most frequently mention customer service, wedding dress, and good quality. JJ's House ranks 2nd among Wedding Dresses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I was expecting this site to be a scam after seeing some bad reviews from Reddit, but nope, it is absolutely legit. I received my order lightning fast (like 4 days?) and they were exactly as shown on the website. They didn't look like those Shein/Wish reality vs expectation dresses like I was afraid. What you see is actually what you get - these clothes are nice quality! Definitely try them out!
I ordered a dress, took almost a month to arrive, and the "off shoulder" sit for the straps is bulky and doesn't lay on the arms, as well as it smells strongly of fish. I asked to send it back immediately and they want 10% restocking fee even though I am returning with tags right away. I also ordered two necklaces (matching ones) for kids and one stretches and the other doesn't even get over a small kids head. They also are making me pay to ship it back. I am now out almost $40 because of their poor quality items.
One my favorite online places to shop! Order come fast
I was super skeptical but i went for it! I put in my exact measurements and added an inch and a half to everything just in case it ran small. It needed slight alterations when i received it but i added thise extra inches so that's on me! It was sooooo gorgeous though. My only problem was that it took FOREVER TO GET. Maybe mainly because of covid 19... i dont know but it worried me a bit. Just got married this past Saturday
Dear customer，
Hope you have a nice day!
We have known your main complaint and we are sorry to bring you all the inconvenience.
1. We are sorry your order was delayed because the business in the whole world is affected by COVID-19. We do apologize for it.
2. Thank you for your compliment and we are sorry that the dress does not fit you perfect. We will continually improve our products and service in the future.
Thank you for your time and effort.
I am pleased with the finish of the dress overall, but have had to pay to have it altered professionally, despite my daughter's measurements matching your size guides. I have also had to remove the bra pads, which were a visible white colour with red stitching and very much spoilt the look of the dress. I have had to replace them with nude coloured pads instead.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our size chart more accurent and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I was very pleased with the hat I found on their website it was classy and unique.
I wanted earlier than the month it would take with regular shipping so I paid for expedited shipping.
I got an email from UPS saying that it was being shipped to my former address. I looked and then I looked again and I had given the correct address but it seemed as though UPS had somehow changed the address and I had to pay them an additional 28.00 to send it to the correct address. When I reached out to radial (the company they use for shipping) their site said contact JJ House directly and when I contacted them they did not take responsibility for providing UPS with the wrong shipping details.
I don't care how cute the item I will NEVER EVER order from these people again. I paid almost $60 for shipping alone.
Tip for consumers:
don't bother, it is not worth the hassle
Products used:
women's hat
Dear customer,
Thank you for your feedback.
We do apologize but the address we sent is as you provided. So if you need to change the address, you should contact the logistic company. We do apologize to hear that you are charged for extra shipping fee.
Please contact us if you need any further help.
I have ordered dresses that are very important for a wedding. Fortunately, I have ordered in time but JJ's House is making me worry tremendously as their customer service is completely unresponsive and it cannot be reached through Facebook, tickets or phone. Reconsider ordering here.
Update April 2020 - we did eventually get in touch and I recieved the dresses on time. They are amazing!
They denied my payment then took two weeks to approve it
and they shipped it pretty quick after but it is too tight and I went up 4 sizes then my usual size I even wore a body suit it's super tight on my upper back and by my arm pits it fits great everywhere else I want to go up a size but don't want to be with out a dress in case it doesn't come in time.
Products used:
Maid of honor dress and body shaper
Update:
Dear Danielle J,
We have sent email to your mailbox but got no response. Could you please reply to us so we can solve the problem for you as soon as possible?
Thank you for your understand and looking forward to your reply.
---------------------------------------------------------------------------------
Replied:
Dear Danielle J,
Sorry to hear that the dress is tight for you. If there are size problems about our dresses, could you send us detailed pictures?
We have our own Size chart on the webiste, and the specific size of our clothes is displayed and you can choose according to the size. After checking, our customer service has offered help after get your email, but get no reply. We do care your shopping feeling, we have sent the details to your mailbox. Please check at your convenience.
Thank you for your time. Looking forward to your reply.
I love my dress from JJshouse although I did use the custom measurements which meant alterations for me because you have to be really good with a measuring tape. The work is quality, you can tell that they are at least partly handmade. I would order another dress from them but only in a standard size.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Lovely but was hoping it would fit better. I kept it to see if my daughter would love it.
* JJ's House attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. However, we did not find the order 401668796. Did you give us the correct order number? Please check the information and confirm with us.
You can reply here directly.
Thank you for your time. Hope to hear from you soon.
I just placed an order today, and then I came on here to read some of these reviews. People are saying the virus is making their orders not come. I need this for my daughter for prom by mid April, so if that is the case I would want to cancel my order all together. If someone could please let me know details about that I would appreciate it.
I purchased a dress in February for an event in April, so I could get alterations if needed. Dress cost $248. I kept checking my order, and was getting worried because in one month the order was still "processing". I contacted them about it and got NO response. The order never shipped (they are in Singapore) but luckily I found a dress locally that I liked, and bought it. I canceled the order. JJ's House refunded me only $110 of my $248. When I brought this up to them, they went ahead and refunded my full amount. So yes they have beautiful dresses but plan on a good 6 weeks to get it.
Products used:
Dress
Dear Virginia H.,
We checked the emails back and forth between you and the customer service team. All the communication emails were sent to your email address: vh***@hotmail.com with the titile"【【Return & Tariff issues】--vhowell40 submit a request! # After-Sales】". You may look for the emails in your email box(junk email included).
The order was placed on 14th February and was cancelled on 23rd February. The order was cancelled more than 120 hours. According to our cancellation policy, orders cancelled more than 120 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost. Here is the link of our cancellation policy for your reference: https://www.jjshouse.com/help/order-cancellation-policy
Thanks for your understanding.
JJ's house has good customer service. Beware the $30 coupon for a positive review offer, it has a minimum purchase requirement of $200 that they don't tell you about. Other than that, items seem to be shipped pretty quickly.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our policy better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I love the try before you buy, however, with the delivery delays etc. there needs to be an extension on the return policy. I now have a dress I do not want and cannot contact anyone or return it, so now I will be charged. Completely unfair. It is also unfair that there is no phone number provided to talk to a person. I also purchased a dress and it took forever to get delivered. In fact I still don't have it after 2 weeks.
Dear customer,
Thanks for your review. We are sorry that now the phone contact is not available and hopefully it will be introduced soon.
We highly appreciate your understanding that a try-on dress needs to be returned back within 7 days of delivery. In the system, it was delivered on August 18th. So 7-day limit may have prevented you from processing your order yourself online.
Our customer service staff has sent you an email containing solutions. Please feel no worries about the additional fees and we'll help you deal with that quickly.
I see this order has been successfully delivered. May I know the order number of the dress you have not received yet?
Never hesitate to contact us if you have other concerns.
Update:
Jjshouse offered to refund the import tax (and did so) I had to pay in return for deleting my comment. I feel however that to pretend that a company is located in a certain country is misleading.
I have changed the rating but will keep my comment intact.
I ordered from a Swiss site; jjhouse.ch in SFR.
To my surprise they sent the merchandise from China. I had to pay an additional 50% Import tax plus handling fee. If I had known this and there was no mention that the merchandise would be sent directly from China I would not have ordered
A better description would have avoided an unnecessary exchange.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
NO RESPONSE - COMPUTER AUTO CHAT- tried to return an item - THEY NEVER REPLIED - proof attached- ZERO CUST service
Dear customer,
Thank you for your feedback.
We do apologize but you have chatted with our live chat staff, also our after sale department has sent the solution to you on 2021-07-06 already, but we never get your reply. We will send it to you again. Please kindly reply us so we can help further. https://prnt.sc/1enacly
Looking forward to hearing from you soon.
I was pleasantly surprised to receive a JJ's House try-on dress that actually fit to a tee. I wanted to just keep it and not worry any more about finding a dress for my daughter's wedding but that is not how their program works. Therefore, I had to promptly return it and go back through the whole mail order process and hope the dress I love arrives in time for the big day.
Hi,
Thank you for sharing your feedback with us. We want to apologize for the hassle this experience has caused you.
As of the moment, this feature is new and our related department is finding ways to improve the offers via our website application.
You can always contact us to check. We are always willing to give you a better solution.
Should you have any questions, feel free to let us know.
Have a nice day.
I had to send it back, so I recommend buying tailor-made suit.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Provided all accurate requested measurements, and more sizing info in comments, when ordering a custom order dress. The custom dress was sewn beautifully, but was made about 3 sizes too big across bust and shoulders. The collar design means it can't be altered locally and even if it could, the alterations would be substantially expensive. It looks like the company wants to make things right. I wish the dress was right as it is quite a nice piece.
Dear Susan I.,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
We do apologize that the custom dress doesn't fit you well. We do it strictly to the measurements provided. For other measurements, we will make it according to the measurements you provided. Actually you can also inform us your all measurements and our order-processing department will inform the makers. Please be assured we would solve the issue properly. We have sent the return form and label to you for twice. But it seems that you can not see it. Could you please kindly check the email we sent again for details? Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
I track the shipment, but the cusotmer service center said I have to wait for one month. However, I saw the track record that the cargo already landed in my country and no one deliver it to me. No trace no of DHL. It is very poor customer service and delivery efficiency.
Tip for consumers:
I have not yet received the purchase yet, will come back to share my experience
Update:
Dear customer,
I see your parcel has been successfully delivered. May I know if you have received the parcel yet?
Please feel free to contact us if you have other concerns.
----------
Thanks for taking the time to write this review.
We apologize for the inconvenience caused. In terms of your order, we did ship them on August 8th. However, it would take 15 - 30 days to your destination, which is also clearly shown on the website when you placed the order. We appreciate your understanding that they are still in transit.
As we stated earlier if they lost your parcel, we would issue a full refund for the order.
Thanks for your patience waiting. Please do not hesitate to contact us if you have any further questions.
It's amazing how fast my dress came, and I was very pleased with the way it fits me. It fits perfect even though the seemstrist did not took my measurements.
Thanks for your review. We are glad to hear that the dress fit you.
Please feel free to contact us if you have other concerns.
I bought a facinator hat. For the price, I guess it is okay, it is not 100% like the picture as it is smaller and also has some weird bow on it. I also paid Express shipping for it to arrive on time for the event I needed it for, which it arrived 2 days late.
I would say for the price, maybe give a hat a try, just don't pay any extra or expect premium quality/style.
I did some research on JJ's wedding dresses on videos I found this so it a scam? https://shrinke.me/231nx
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. We hope you understand that our company website does not tolerate fraudulent and scamming activities.To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I ordered a prom dress from this site and the overall experience was okay. My order came very quickly which was nice, however, it did not look quite like the picture. The neckline was a little off, but I was actually okay with how it looked and the quality was good. I wore it to one prom, and after 8 hours one of the straps actually broke. Luckily my friend is in dance and it used to dress malfunctions. She grabbed some pins from some guys' boutonnieres and some tape one person ended up having and repaired it for the night (mostly). I had a good time and even have some offers for selling it next year, but it was a little bit unexpected.
Tip for consumers:
READ THE RETURN POLICY!
Need to exchange for a different size but can't contact company without order number which I deleted. They retrieved my data and are working with me. Dress quality is great and I'm excited about it. Next time I'd use the try on at home option since there is no paperwork included in a standard order.
Tip for consumers:
Order number vital
Products used:
Dress
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. If you are not able to provide the order number, could you please provide the email adress you used when you placed order? If you are not willing to provide your email address, here are 3 ways to contact us.
1. Contact our customer service on LiveChat, they are more than willing to help you
2. Directly send email to service@jjshouse.com
3. Create a ticket under your account
We will try our best to help you within 24 hours.
Thank you for your time.
I placed the order on March 30th 2019 paid for express shipping which said 2-4 days. Now this is the fourth day and no product. Was told that they will try to get the order shipped. Order early and never, never, never pay for express shipping, its not worth the extra money. The item was for my granddaughter's first prom, so sad
Gain trust and grow your business with customer reviews.
Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021 and 2024 The Knot Best of Weddings, 2022, 2023 and 2024 Wedding Wire Couples' Choice Awards!
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~