Store manager Pam/Pamela Cantrell at the Coralville, Iowa store has been repeatedly aggressive, abusive, and hostile to a customer [who has never had any outstanding balance, who has never had any incident of disrepair at any store, and who has legitimate business with J Jill].

The last time Pam/Pamela was witnessed in hostile behavior to the customer, it was also witnessed by two non-customers [themselves seasoned service professionals]. And with no prompting or background filled-in, they commented to the customer they noticed the Store Manager's appalling behavior.

Repeated misbehavior by Store Manager Pam/Pamela has been reported to the J Jill Customer Service number (a Supervisor) who expressed they could do nothing, as they have no authority over the stores -- and it appears the Store Manager knows this. Matters escalated with Pam/Pamela vengefully going above this Customer Service Supervisor, to that Supervisor's boss, and maliciously having the customer account blocked on false pretense. What's telling is this was immediately upon Pam/Pamela having been informed the Customer Service Supervisor had approved a pending transaction for the customer -- Pamela/Pam willfully usurped this Supervisor, a higher-rank colleague, to harm the customer.

At this point, it is imperative that Bridget Hartford, who at last telling is in charge of J Jill Customer Service (or a superior to Bridget), remove all blocks to the account and manage the rogue, walking liability for J Jill named Pamela Cantrell. I am the harassed customer. [And yes, the non-customers who witnessed Pam/Pamela in shocking behavior informed me of their connection to local lawyers]. I am glad to share the names of 3rd party witnesses and the name of the Customer Service Supervisor after this.

The customer record to unblock is first name b l e s s e d and last name s o u l with zip 7 6 0 3 4

I have a friend who insists on
I have a friend who insists on purchasing me gift cards from JJILL- which if I was NOT 75 years old, might be ok- JJILL has nothing in their store that I feel is appropriate for me- The first gift card I received was for $75-that bought me a tunic shirt- which did not fit anywhere-- I wound up donating it to the local thrift shop-- the next gift card she gave me was two years ago for $75, - still have that and the last one is for $100- Since her birthday is coming up, I called JJILL to ask if I might purchase a gift card for her with my $100 e gift card and they said NO! What they could not explain to me is why they have this policy- If I went into their store with this ecard number I could use it to buy their merchandise for myself- BUT I CANNOT USE IT TO PURCHASE A GIFT CARD for anyone-- how much sense does that make? Makes none to me- so I am stuck with $175.00 in useless gift cards-- Thanks JJILL- love the way you work with customers-- My only recourse now is to go to my friend and tell her that JJILL is not for me and please no more gift cards from this merchant- I have avoided doing this because I don't want to hurt her feelings--):

UPDATE: I am pleased to report that customer service reached out to me after I posted my review. They have ALLOWED me after all to spend the gift cards I was given to purchase more gift cards-which only makes sense to me that this is the way to conduct business-like I said, what difference does it make what I purchase with gift cards given to me, whether it be merchandise or a gift card- In any event I appreciate it- Thank you J. Jill for great customer service-