Jimmy Choo

I purchased two pairs of sneakers online, same style and different sizes because I was not sure how Jimmy Choo fits, salesperson Donna Venza never mentioned purchase was final sale, now I have the same pair of shoes just because they neglected to received back the second pair, It is been a month without resolution, many calls to customer service and many broken promises to call me back and resolve my issue that I just gave up with the brand.
Very disappointed how they do business in America.

I've experienced nothing but amazing services at Jimmy Choo. I tend to get their products for my wife and mom for their birthdays because the quality is pretty amazing. It also helps that they have some amazing sales that saved me quite a bit of my money. My lovely wife and mother always loved my gifts because the products can be used for a long time. Great brand

I recently bought two pairs of Jimmy Choo's, both for my wedding. The first pair is a Love 85 Mochi that is really beautiful and colourful but a bit narrow at the toes. However, after wearing the pair twice, the shoes become comfortable. The second pair of Jimmy Choo's I bought is a Romy 60 coarse glitter fabric, Champagne. In order to purchase it, I went to Milan, at the JC Via Sant' Andrea boutique. My whole experience there was amazing, the staff was professional and nice. I am very happy with my Romy's, they are wider than my Love 85 Mochi, they look exquisite and are very comfortable to walk in, even though the heel is thin. The fact that it is metallic is also a plus. I totally recommend both pairs. Still, having the opportunity to compare them, I consider that the Romy model is better than the Love 85 pointed toe model for a person having wider feet like mine. Also, I am glad I tried on the pairs before buying them because, in my case, both models ran true to size (38 UE).

There have been a lot of mixed reviews about Jimmy Choo despite it being an amazing designer brand so at first, I was very hesitant but after I saw the amazing shoes my cousin bought, I had to buy from them. The pumps were delivered through DHL, carefully packaged which was a plus point.

I have been a customer of Jimmy Choo now for more than 3 years now and I have purchased through both online and in their store! Ammicable delivery because it is fantastic and so is the customer service. I had a small issue with the company where I was sent a pair of shoes and bag that I did not so I immediately emailed them regarding this matter. The customer services were extremely polite and apologized very much for the mishap that had occured by their side. They asked me to return the items I got and they sent me the products I wanted with a small gift as well. Amazing services by them!

Got my mama a beautiful pair of pumps from Jimmy Choo for her 45th birthday. She loves this brand and most of her handbags and shoes are from this place. I decided to get her Romy 85 gold and silver which was so beautiful! The packaging was amazing and she absolutely loved the shoe. Perfect fit as well!

Although their stuff are expensive, I occationally purchase their products, especially their shoes because they have some of the most beautiful and elegant heels I have ever seen in my life. After I purchased my first pair, I realized why people buy them because they were some of the best heels I have ever owned in my life!

Terrible service as there is none. Jimmy Choo charges outrages prices but does not offer any after sales. Booties of over 800 euros are broken. While I am trying for weeks for JC to repair or refund, after 2 months I am still waiting! I am shocked with the service. They keep sending automated emails with no change or effort. This is beyond acceptable behaviour.

I love the smell of this product! I came acroos it at mall and loved it so much I bought it. The price is great.