I started a website with Jimdo two years ago, but pretty quickly realized the platform wasn't suitable for anything beyond a very basic site. I left the project on hold and never really used the site again. Apparently, I had agreed to automatic renewal when signing up. Unfortunately, the renewal email – including notice of a much higher price – ended up in my spam folder. I only realized what had happened when nearly €600 were charged to my account. I reached out to support and politely asked if there was any chance for a partial refund or a bit of flexibility, especially considering the site had been completely inactive for over two years. The answer was a firm no – I was told that Jimdo also incurs costs when a contract is renewed. Technically, that may be true. But from a customer service perspective, I would've expected a bit more understanding. For a platform aimed at small business owners and solo entrepreneurs, the lack of goodwill in such a clear-cut case of non-usage was disappointing.