JibJab

Unbeknownst to me, auto renewal was turned on for my JibJab account. In the past I always manually updated and paid for my subscription. But not this time. I was very upset when the membership charge came out of my account yesterday, because I was not expecting it and because of the pandemic we're all living through, money is very tight for me. I relayed this to the JibJab customer service team and they very quickly responded to me and have issued a full refund. I have enjoyed using JibJab in the past and perhaps someday when things are better I will be able to subscribe again. Thanks to Joe at JibJab customer support for your quick response

Quick response excellent customer service
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Gail K.
My family and I loved sending funny e-cards from this site in the past. I haven't used it in awhile, but I recently had a charge I did not recognize. I emailed customer service and they patiently traced the charge back to one of my grandsons and credited my account.

The videos at jibjab can be very funny when personalized for which I get a lot of laughs from my family and friends. The price however has gone up and when I realized how much the new membership charge was, I contacted customer service and I must say the quality of customer service offered at jibjab is exceptional. I got a response in less than 24 hours and received a refund of the new membership without any issues. Sad to say I won't be making any more jibjab videos with the new membership charge.

I had a query that was dealt with very quickly and positively & without any trouble whatsoever. Exemplary customer service!

I only cancelled my account because I primarily needed it for business associates, and, while I appreciated the site's humor, it doesn't really translate well to that arena. Oh their customer service is terrific!

My request to cancel auto annual renewal subscription was quickly taking in an account and refund for last subscription well promised.
Good experience!

When I have used JibJab, it was hard to choose from the many options available. Great app and good service! A quick and fun way to acknowledge and celebrate family and friends!

Other than a problem with ecard options loading very slowly I thought it was a lot of fun. I would definitely refer jibjab to someone with more time and patients.

I reached out to JibJab regarding a billing issue and received an email well within 24 hours. In that one email they understood the issue immediately and it was resolved in that one contact. Very impressed and appreciative.

Although I only used it for a short time it was really neat and fun. But I really appreciated them quickly answering my request for cancelation with urgency. If you are someone who likes to send unique cards this is the app for you.

I was dealt with promptly and politely when requesting a refund and cancellation of my account. I was unaware this account was still active. This has now been resolved.
I enjoyed using JibJab, but have no use for it at this time. I won't hesitate to reuse it in the future should I require it.

Customer service is fast and makes things easy, truly taking care of the customer! The only bad thing is that it does make it difficult to make a free account even though it is supposed to be possible. But they did resolve my issue quickly and easily, which I was pleasantly surprised about!

After contacting Jibjab concerning an annual subscription they addressed the issue promptly and within days I reveived a refund. So refreshing to deal with a company that was prepared to deal with an issue

Glad to have dispute resolvedaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

4 stars bc of membership disclosure not being clear, I thought I was purchasing the 2$ video only ( wish they had that option!) Despite email mix up issue, wasn't a big hassle, not a lot of money involved. My concern was recurring charges on CC. Would love to be able to purchase JJ videos to create as I please instead of membership. Mahalo!

Downloaded to use for Easter. Unfortunately had some technical issues. Requested assistance. Quick response from Jibjab and issue resolved quickly

I got this app for family use (one time use) and forgot about it. Well, then a year later, I get a charge which I had no clue what it was for (Remember? I forgot about it.). So, I sent an email to the company expecting to get the run-around. But, no. Not only did the cancel my subscription, but they did so with no hesitation... and gave me a refund. That almost never happens. Very professional. If I need that kind of service in the future, they have my business.

My request was acted on promptly - within 24 hours - and I found the service friendly and accommodating.

Although I was incorrectly billed for a renewed subscription JibJab replied to my query immediately & sent a refund within 24 hours Thanks JibJab!

The service is quite useful. Try for yourself. I think everyone can find something useful. I cannot complain about anything.

It was not hard to find the buttons/pages to stop my auto renew. Some other companies put up a wall so you almost give up and hand over your money in frustration. I will use jib-jab again simply because they are cool about business and are straight forward.

Easy to sign up, easy to cancel and it brings joy and laughter to people you love. It's a way to tell others they are special to you and make them laugh.