JibJab

I realise it's a marketing trick to say it's USD2/month but if you charge as an annual fee then it's yearly so why not say so? At USD24/year subscription it's about AUD50/year... just for an e Christmas card? Way too expensive. Honestly, if you charge peeps just for the month, I think you'd make way more $$$. I've already found something similar elsewhere for free.

I have used Jibjab before
Member a few years ago
Renewed my membership this year
And can't seem to create anything
On my Mac. I am not running the latest OS
But have always used Jibjab previously without problem. OS 10. 5. 8.
Couple of other issues
My heads that I saved are not all showing up
Had about 20 - now only showing 8
Lastly. Tried to email several people a video on New Years and could only send it to about 4 people at a time. This limitation was a pain

I recently renewed my membership for Father's Day and sent two Jibjab emails to my husband, neither of which he could view. I had to go to my account and let him view them there.
ALSO, it is not always possible to distinguish offensive messages (profane or lewd) by the title or cover picture. For families' sake (and children who love to look, too) please consider grouping or marking these in some way. Thank you for your consideration of these matters.

JibJab promises too much in their advertisement as unique services. When my girlfriend did not receive her animated birthday card at all from the correctly scheduled date ro her e-mail address, I had to manually "send" her the greeting-card(s) from her laptop online and insert from my USB the pictures that made the result striking and funny. Later from my computer, and because of this bad experience, I asked for refund (this was only routine for JibJab; trial period ended).

It's funny... but I would have never resubscribe. Not worth it. It's just dishonest to default to an automatic renewing subscription. They know we cant read pages of fine print. This money could have gone to my son's medical bills.

I have asked over and over again, if Jib Jab could include some same gender, same sex, cards to send. I think there should be a good number of your employees, who could create some subtle, same sex cards. I'm tired of sending myself and my husband at tap dancers, or always sending birthday cards with one of us pushing the other in a wheel barrel in the desert. Love it, but surely you can do better!

I was really disappointed with the paucity of content for categories like birthdays, mother's day, etc. JibJab has been in business a long time and I expected something similar to "Greetings" or other free card services. I also found video too short and musical selections and characters not culturally diverse. Also, no 24/7 chat or customer service number was not helpful when I encountered some download issues and technical site issues. Overall, I like the concept, but more investment in content is needed.

Jibjab support team provided super service and FAST to solve a complex issue, I had tried to change my user email but misspelled my new one and couldn't access my account at all. They figured it out in time for me to send a card that same day! Much appreciated!

The act of downloading the video does little to nothing to cost JibJab money and yet they want to charge $1.99 for each download. That is backwards. By downloading it that means the video can be deleted off their servers. I would say it makes much more sense to charge a monthly fee to keep all of a user's videos on the server indefinitely. I failed to show my sister's birthday wish to my boys in time and now it's just gone.

There are horizontal, thick, black lines over the mouths that appear when someone is singing or moving their lips, and it takes away from the whole thing. I don't remember seeing this on Jib Jab cards that I had received before. I contacted the company and they said to resubmit other photos, but when you sign up and pay, they clearly state that you can not switch out the images of the heads. Very disappointing.

It was a matter of regret that my wife did not receive her Valentine's Card on the 14th until I resent it the following day. By this time the moment had kind of passed and I can only reconcile my self to the fact that the Atlantic Ocean separates us at this time, she could quite launch the rolling pin at my head from that distance. For the sake of balance you are normally first class!

I'm still waiting for the recipient to view the email with her jib jab card, because of outdated flash. I also don't like the credit card commitment of constant membership, but I can see how some people might. I would prefer a "per card" charge. I've asked to rescind my membership. Sorry.

I made one and paid $1.99 and then went back to download it and the page keeps asking me to pay $1.99--and then I somehow got charged for a year membership which I do not want! I just wanted to pay to make a video! Hopefully I can cancel the membership and get a refund. I eventually got a link to download the video but I can't even EDIT faces, I have to start over if I want to correct mouth placement--too tedious for my taste.

I really wanted to open an account and send a Jib Jab email. Unfortunately after creating and trying 3 times, I was not allowed to enter my credit card directly to pay for the service. I was FORCED to open a Paypal account that I really did NOT want to pay for the service. I'm unhappy about the experience and also not happy with the fact that I had to create my jib jab 3 times before I was able to send my final product. I was frustrated!

I liked using jib jab when it first started. I miss having the freedom to choose how many people can go in each video. There were no new year's videos for 3-4 people, instead it forced me to have 5... which did not match up with what I wanted to do. Even though the old jib jab was simpler, and not as flashy, I liked the freedom of being able to chose however many participants you want.

I've been sent jibjabs before and loved them, but I have not even been able to watch the one I sent to my husband for his birthday (and he gave up before the end because it buffered for so long). It just won't load on iPad.

Maybe it's our weedy rural broadband, but I can usually stream stuff. Couldn't find an obvious way to get help with this.

I'll keep trying though...

I think the product concept is outstanding but a bit pricey and the trial period feels a bit like a bait and switch. Admittedly, if you follow the rules, they do refund your money.

I think it should be no more than $10 / year for basic services and $1-2 per instance on some of the advanced capabilities like downloads. I would use it a lot more instead of only using it once every few years.

I used to use JibJab a lot but since their redesign a year and a bit ago I don't find it nearly as user friendly. Most of the cards they push are of long winded songs that I don't feel are suitable for most of the people I know and feels like they just churned them out. I find it takes a long time to load on a PC and sometimes almost unusable due to speed and crashes. I did message them about it but doesn't seem like they care, maybe I'm the last person that doesn't use their app or something. Won't be renewing though, which is a shame since they used to have some really good ideas and I used to enjoy making e-cards.

1. I remember in the 'older' JibJab, the tool to frame heads with splines was very helpfulm but is now gone. All I can do is eye-level adjustments and rotate. Then for some - I can set mouth spline. But that's it. I can not frame the head.:-(

2. Too many 'music' video type offerings. Thought there would be more creative video offerings where users can insert heads. Would imagine a need for fresh new video offerings (where you can place heads) for those who stay with JibJab...:-(

I was really considering resubscribing to JibJab, after 4-5 years from my last subscription expiration, in hopes that the selection had changed significantly since then. I didn't see too many updates on the website, so I thought that resubscribing would open the doors of new video possibilities on my computer screen. Not so much... Sure, there are a few new updates. But after 5 years that's all there is? Come on guys! I hope there's a lot of updates this year, because I would really like to stay subscribed indefinitely.

I was charged without my knowledge or consent for a years subscription on my Visa card in American dollars. When I contacted them that I didn't want it they did credit me but not the whole amount. The exchange rate was less therefore I didn't get the whole amount refunded. This isn't my problem as I never authorized this purchase in the first place and when you don't give the whole amount back they are basically stealing from us. Totally unacceptable.

I prepared several birthday cards for my niece - sent to two different email addresses. Sadly, she did not receive them on her birthday. Very disappointed.

I was considering buying one video but I definitely did not want to buy a membership let alone allow automatic renewal but as soon as I open my PayPal account your site made the charge without my authorization.
The positive side is that they are apparently returning the money and canceling the unsolicited membership. I will not believe it until I see the charge reversed and I will probably avoid any future dealings with the JibJab.
Is a nice idea but your aggressive policies to collect payment makes me very nervous