• Jewlr

Jewlr

Overview

Jewlr has a rating of 3.95 stars from 1,161 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jewlr most frequently mention customer service, free gift, and beautiful ring. Jewlr ranks 5th among Fashion Jewelry sites.

  • Service
    56
  • Value
    57
  • Shipping
    59

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Positive reviews (last 12 months): 57.1%
Positive
8
Neutral
0
Negative
6
91
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Special offer from Jewlr
Personalized jewelry. Custom made just for you.
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What reviewers want you to know

Positive highlights

  • Gave so many personal options really made me feel I was getting my mom the best mothers ring out there!
  • I just gave it to him as a promise ring for our 1year anniversary and he absolutely loves it!

Critical highlights

  • I judge a company on how they rectify the issue and their communication (lack of) and customer service.
How would you rate Jewlr?
Top Positive Review

“Fantastic”

Patti D.
1/17/24

When I ordered I got immediate response, great price, received in 2 days & the presentation was exceptional. The free of the cube necklace just sent it over the top. It is so nice that this customer service still exists. Thank you

Top Critical Review

“Small child jewelry not like what's pictured or detailed.”

Chad M.
3/23/24

This is for children or just junk jewelry. If you say these are real then it's real junk. You can't see the ring or necklace without a magnifying glass. Can't read the engraving so sorry I wasted my time and money I'll definitely be returning them. Stones aren't cut the same paid extra for genuine diamonds on the side of the ring and there just bumps are diamonds even set there? I paid extra for engraving but can't even see it it's small but also barly engraved into the metal. I'm just very unimpressed with all of it. I'll spend more elsewhere for quality items. I recored myself writing this review and I'll post on BBB and sitejabber & Facebook and record any phone calls (this place is shady) till my money is returned. You will be sorry you used this site…

Reviews (1,161)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (106) mothers ring (29) promise ring (20)
Thumbnail of user karelisr
1 review
2 helpful votes
July 28th, 2018
• Updated review

Jewlr got in touch with me soon after I wrote my review. After a couple of emails they told me they would be making my necklaces in silver for me (I had ordered them in 10k gold) so that I wouldn't be completely out. I had already called it a loss considering the amount of time that had passed and I didn't think they would do anything about it, so I'm grateful for some resolution. Because of the customer service I would consider ordering from here in the future.

Never received product
July 26th, 2018
• Previous review

I ordered 4 names necklaces over the holidays as gifts, there was a mix up with the address and the necklaces were sent to the wrong address by the post office. I called the company when I realized what happened. I spoke with someone the first time who said they would make and send the necklaces out again ( I was super relieved) after a couple weeks I waited and called only to find out they were not going to send the necklaces. I spoke with a supervisor and explained my situation. I even cried over the phone with this lady. I spent months saving up for these necklaces. I'm a single mom to three kids, $436 is ALOT of money for me. She was very sympathetic and said she would make sure that the necklaces got sent out. Than nothing. I understand there are scammers out there and that they try to pull fast ones on companies all the time. Whats $436 to a company like this. You wanna know how much that is for me? Half a paycheck. In the end I'm out alot of money and no necklaces. Above and beyond disappointed, heartbroken really. I had called it a loss that's why I'm just reviewing it but I saw a little girl with her necklace and it made me sad all over again.

Thumbnail of user renae1
1 review
2 helpful votes
August 2nd, 2020

Ordered a Mother's Ring with synthetic stones. The two rubies arrived a light pink color. That obviously doesn't work in a Birthstone. I tried dealing with the company to replace them, but they simply told me I was wrong. What I saw I didn't see, I guess. They did suggest I buy more expensive stones. It took a few emails to get the form sent to return the ring.

Thumbnail of user johnc926
1 review
0 helpful votes
February 14th, 2018

Overall i give the site a rating of 6, & find that on the higher end without being able to actually see, feel, wear the merchandise which was purchased.

Thumbnail of user ericag81
1 review
1 helpful vote
November 6th, 2018

I ordered a good necklace with an inscription on it. The gold plaque was soooooo small you can't see the writing. I had to get a microscope to see if it said what I wanted it to say. When you order the picture looks so much bigger. I would never have ordered it hard I known it would be so small. I ordered make played before and was satisfied. So I ordered again. This time I'm disappointed. Don't know if I'll order again.

Thumbnail of user deenitaj
1 review
0 helpful votes
January 6th, 2017
Verified purchase

To begin with I am happy with my purchase, because I have been wanting a mother's ring for a very long time. But if I knew what I would be receiving, I would have saved some more money to get a better piece. If you get the engraving make sure the band will be big enough for it to be visible. The names of my two boys are extremely difficult to see. Also, save up the extra money to put toward buying real stones. The artificial stones that they used are not very realistic. For the price I paid for the piece, I am happy with it. The piece arrived on time and in a attractive box.

Service
Value
Shipping
Quality
Thumbnail of user ceciliam30
1 review
0 helpful votes
May 6th, 2018

Overall beautiful designs to choose from just a bit pricey. Spending over 100$ on a sterling silver (fake) and simulated (fake) stones is too much. Super cute designs though! I bought my sister a graduation ring I know shes going to love.

Thumbnail of user davidd2016
2 reviews
7 helpful votes
October 10th, 2020

The ring I received in 14k yellow gold had flaws that somehow passed inspection before shipping. One side was noticeably thinner and definitely not as pictured online. Both sides of the Celtic heart knot should be identical, but are not which I consider to be a factory defect. The inside of the ring under the heart was a bit rough too from insufficient polishing. Lastly, the bottom of the heart has a small opening as shown online, except on my ring it's almost completely absent. Overall it's still wearable, but I should have just returned it for a refund when I had the chance. My online order was from Jewlr.ca

Thumbnail of user jenniferv49
1 review
1 helpful vote
January 8th, 2017
Verified purchase

This is a pretty ring. However I was disappointed when I opened the box. It was definitely nicer looking in the picture on the site than in person. I can barely see the stones inside. I doubt anyone will see them when I'm wearing it. I'm keeping it anyway because my boys bought it for me as a Christmas gift, but I doubt I'd purchase from this site again.

Thumbnail of user scottb950
1 review
1 helpful vote
January 10th, 2020

My wife loved the necklace granted she said I way over paid if it was more than $150 so that's not a good sign. I was pretty disappointed in the necklace and almost sent it back before I gave it to her. If I hadn't shown it to my kids it definitely would have gone back. The picture shows the dimensions so I knew it was going to be a small piece which my wife loves but the pictures also showed that you could clearly see the beautiful heart shaped gems in the necklace. You definitely can't see them clearly. There is no way to tell they are hearts and unless you are outside on a super sunny, clear day it's hard to even see that they are in there. I am just setting expectations here for future buyers of the product. 3 stars because she likes it and won't let me send it back. But definitely not 5 or even 4 stars because the picture does not provide an accurate representation of the product. Family Tree Pendant.

Thumbnail of user carlap83
1 review
0 helpful votes
January 19th, 2019
Verified purchase

I was so excited to get my product. It showed a picture of the pendant next to a quarter and the pendant looked bigger than the quarter when in actuality it is the same size. The picture also made the stones inside the pendant quite noticeable and they are not at all. You can hardly see them at all. I was already planning my next purchase before this arrived, but won't be ordering anything else from Jewlr as you don't get what you expect.

Thumbnail of user kyleel3
1 review
0 helpful votes
May 9th, 2019

Website was very easy to use. My ring actually came in the mail a lot earlier than it was said too even though I ordered it a week before mothers day. I am extremely happy with the service great communication via email and text messages. However, the engravings are tiny and so is the actual ring. My mom is a size 7 and the stones are small as well. I have not worn it because it is a gift for someone else I am hoping the quality is what they promised and I am very worried about that given the current concerns. They need to include a picture of it on someone's finger to show actual size.

Thumbnail of user markb343
1 review
0 helpful votes
January 6th, 2017
Verified purchase

After taking delivery of a double baguette pendant, I was a little disappointed with the size of the item. The chain was very thin and the pendant, although nicely made, was very small. I do not recall any measurements on the website to indicate size and the pop ups did not state a size. A little underwhelmed for the price.

Thumbnail of user leahb26
1 review
0 helpful votes
May 22nd, 2016
Verified purchase

The purchase and shipping of the item was all very easy. It was nice that they sent you a message via Facebook when the item shipped and was delivered. The only thing is the ring/stones look much bigger in the photos. Once you receive the ring the names and stones are SO small that you have to get glasses to read and see them. That was the only disappointing thing. Probably won't purchase another from this site for that reason.

Thumbnail of user saml123
1 review
0 helpful votes
January 9th, 2017
Verified purchase

I thought the halo necklace would come with the ring and still waiting for it

Thumbnail of user kevins222
1 review
0 helpful votes
May 7th, 2017

My wife has been wanting a mothers ring for some time now. I believe she is going to be very satisfied with her gift. The stones are very vibrant.

Thumbnail of user kellya93
1 review
0 helpful votes
June 21st, 2017

This is my first time ordering from here, I just placed my order so I will know more about my experience once received and update later :) fingers crossed!

Thumbnail of user judys97
1 review
0 helpful votes
January 7th, 2017
Verified purchase

It came in a beautiful package and couldnt have been more beautiful, unfortunately the engraving was very hard to read

Thumbnail of user westonw5
1 review
1 helpful vote
January 23rd, 2017

If you have a follow up email I can review after delivery. Once the purchase has arrived. I shop a lot on line and it is always the unsureness and the authenticity of the site I am buying an item from that makes me feel more relaxed purchasing items online

Thumbnail of user tonyar16
1 review
0 helpful votes
March 4th, 2017

I look forward to my new necklace. Love the charms. After I receive my delivery. If my daughter likes it, I will definitely be getting her one for her birthday!

Thumbnail of user jessen20
2 reviews
0 helpful votes
February 11th, 2017

I ordered February 9th for 2 day shipping free, however unless I pay 9.95 for guaranteeing February 14 the it would not arrive until February 16. Their math only works to their benefit.

Thumbnail of user lucretias2
1 review
0 helpful votes
December 5th, 2017

I cannot give a review until I get the necklace. I will give a review after I get the necklace. It was easy to order.

Thumbnail of user jessieb52
1 review
1 helpful vote
December 19th, 2017

This is my 1st time ordering from here. Why I order was my daughter loves the symbol and with the birth stone plus mom was just right so I order it for her from her kids my grandchildren for a Christmas gift. They have beautiful peaces. I gave them a 3 but never seeig the peaces I'm give them a 3.

Thumbnail of user taram52
1 review
0 helpful votes
January 5th, 2017
Verified purchase

The necklace itself is beautiful, but the initials are in the wrong order for a monogram. The initial of the last name should be in the middle, with the first and middle initials on either side. Other than that, it's lovely.

Thumbnail of user freedomsw
1 review
0 helpful votes
January 5th, 2017

My experience so far is okay. I pray it is here asap. It is for graduation ring ceremony for my daughter.

Thumbnail of user muhammadb22
1 review
1 helpful vote
December 7th, 2017

Express delivery still takes too long as ordering on 3rd and need it for 13th Dec for son's mothers present. But only receiving it on the 13th. Hopefully will be in to receive it. Should be next day or within 4 days max for express delivery if your paying for service.

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From the business

Jewlr specializes in selling high quality personalized jewelry. Browse infinity rings, mothers rings, promise rings, heart pendants, name necklaces, name bracelets and birthstone jewelry for anniversaries, birthdays, engagement and wedding gifts.

Company Representative

Thumbnail of user mikeg186
Mike G.
Typically does not respond to reviews

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