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Overview

What reviewers want you to know

Positive highlights

  • Customer service is excellent - always friendly and knowledgeable staff to help out.

Critical highlights

No critical highlights yet

How would you rate JewelryTools.com?
Top Positive Review

“I love your site”

Joey T.
5/28/13

I love your site. I found what I was looking for at a price I thought was right, and am very satisfied. After I get settled in my new office/workshop, I intend to buy even more. If I might suggest, at the bottom of each page you may want to add a "TOP" arrow pointing up. Shoppers don't like to scroll back to the top. Just a thought. It doesn't really bother me, I just push "ctrl" and "home", but not everyone knows that.

Top Critical Review

“I'm grumpy that you lead with a 20% off offer on your...”

Lori D.
3/22/20

I'm grumpy that you lead with a 20% off offer on your page AND then after I resolve to purchase near $100 worth of stuff with money I probably should be hoarding at this time, you let me know that I have to spend $250 to get even a measly 5% off. Really left a bad taste in my mouth.

Reviews (308)

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customer service (14)

Reviews from Related Businesses

Thumbnail of user martaa10
Marta A.
1 review
0 helpful votes
April 24th, 2013
Verified purchase

the thermo mini torch that I ordered did not meet my expectations. But it can usefully used for other purposes. So, I decided to keep it instead of returning it.

Thumbnail of user vickys84
vicky s.
1 review
0 helpful votes
May 9th, 2013
Verified purchase

thought that when shipping price was shown that the object price was included. please make more transparent what the end price will be when select shipping

Thumbnail of user garys476
gary s.
1 review
0 helpful votes
November 4th, 2013
Verified purchase

thanks The price is very high for a plastic lense, adding the handling fee does make this purchase too expensive !!!

Thumbnail of user nathanc102
Nathan C.
1 review
0 helpful votes
November 16th, 2013
Verified purchase

Everything went well but your shipping is expensive and I resent paying an extra handling fee when this is your bussiness.

Thumbnail of user deborahj54
Deborah J.
6 reviews
0 helpful votes
October 11th, 2013
Verified purchase

I was having a hard time finding a product . I called the 800 number and Georgina helped me . She was very helpful and pleasant . Thank you for the first of many orders . And thank you Georgina .

Thumbnail of user richardn142
richard N.
0 reviews
0 helpful votes
October 23rd, 2013
Verified purchase

every thing was simple, once the address details matched no problem. will be shopping again.
Thank you. Richard

Thumbnail of user erikap24
Erika P.
1 review
16 helpful votes
October 19th, 2013
Verified purchase

I purchased a pair of pliers and was very nervous upon placing the order since that was the most I had ever invested in a pair of pliers. Worth every penny! They are a dream to work with and make precise consistent work so much easier. Not to mention I don't have to press so hard (my old ones didn't meet all the way) on thin wire to compensate, and my hands don't ever hurt anymore since they only need the lightest touch to work with. I'm carrying on but I just can't get over how great these are!

Thumbnail of user lisam790
Lisa M.
1 review
18 helpful votes
October 21st, 2013
Verified purchase

I like the site set up. It's easy to see what's in my cart and to get back to the page from which I was shopping.

While hardly waiting at all for my purchase, I received a couple of emails letting me know the status of my order. I can't tell you how other companies have made me wonder if I even placed an order--or had I just dreamed it. Anyhow, I plan to check out what else this company has to offer. I will be shopping at JeweleryTools.com again.

Thumbnail of user feliciaf17
Felicia F.
1 review
0 helpful votes
October 29th, 2013
Verified purchase

Just a simple order for a jeweler's loupe to look closely at some antique jewelry that I have. Thank you.

Thumbnail of user pamelas226
Pamela S.
1 review
0 helpful votes
November 4th, 2013
Verified purchase

I wish I had come here first, you seem to have everything for jewelry making. I will be back to check out more. Thank you.

Thumbnail of user paulannec
Paulanne C.
1 review
0 helpful votes
October 15th, 2013
Verified purchase

The boxes containing the 2 third hand items were torn up. One is to be a present and really looks terrible. There wasn't any damage to the shipping box so they were obviously sent that way.

Thumbnail of user denisw29
Denis W.
1 review
0 helpful votes
November 13th, 2013
Verified purchase

All is AOK. If any problems later - knock on wood- I will contact you. Thanks.

PS I have used the tool and it performed splendidly. I am very satisfied. Thanks again. Denis

Thumbnail of user laurieb118
laurie b.
1 review
0 helpful votes
December 11th, 2013
Verified purchase

First time experience on your website. it took a little while to come up under a google search for jewelery press.

Thumbnail of user seeo
See o.
2 reviews
0 helpful votes
December 10th, 2013
Verified purchase

if you have an express checkout that doesn't require me to register with your website, don't require me to sign up after I've entered all my information including my credit card information. Not to mentioned it deleted my cart. I hope i don't have a double order. You know my name and email, why do I have to submit for the feedback?

Thumbnail of user toddf68
Todd F.
1 review
0 helpful votes
December 16th, 2013
Verified purchase

I had some problems locating a couple of items, but that's probably due to the list given to me with some vague details.

Thumbnail of user scottm493
Scott M.
1 review
0 helpful votes
December 4th, 2013
Verified purchase

So far so good. Price are competitive and the web site is very user friendly. One of my items turned out to not be in stock and a customer service rep called me and got a replacement for me and shipped it out immediately. Great customer service.

Thumbnail of user drd32
Dr D.
1 review
0 helpful votes
December 14th, 2013
Verified purchase

I do not understand why my AMEX card was rejected twice while it is on your list of approved cards. Your system said it was invalid, which of course it is not.
Other than that it was an easy and pleasant experience.

Thumbnail of user gabid4
Gabi D.
1 review
0 helpful votes
December 14th, 2013
Verified purchase

yes, yes, yes, can't wait to "meet" you at the Tucson Show this year!!! Thank you for using USPS Flat Rate Boxes- somebody is smart!

Thumbnail of user eileens82
Eileen S.
1 review
0 helpful votes
December 15th, 2013
Verified purchase

Initial impression is good prices on good (or better) tools and materials. Easy navigation and nice links to video tutorials. Good offer of help with my order.

Thumbnail of user rogerk84
Roger K.
1 review
0 helpful votes
December 5th, 2013
Verified purchase

After my first order was received I was extremely pleased and satisfied with my order and shall become a future customer.

Thumbnail of user zw3
Z W.
1 review
0 helpful votes
December 2nd, 2013
Verified purchase

I don't mind paying shipping, but an added handling fee is just extra expense that other retailers don't charge. Feels like paying the added fees on the phone bill. You can't do business without processing the product.

Thumbnail of user muireannn
Muireann N.
2 reviews
0 helpful votes
November 19th, 2013
Verified purchase

site is easy to understand and items easy to find, shipping and handling charges are a bit much but it is **** :-)

Thumbnail of user junef24
June F.
1 review
0 helpful votes
November 29th, 2013
Verified purchase

Great! I have been needing the item I ordered for quite some time, and the Black Friday sale made it possible to get my item at a reasonable price.

Thumbnail of user terrig124
Terri G.
1 review
0 helpful votes
May 10th, 2020
Verified purchase

Jewelrytools.com often has tools or supplies I can't find locally. They always ship really quickly too!

Thumbnail of user stephanieb618
STEPHANIE B.
1 review
16 helpful votes
January 13th, 2020
Verified purchase

I used a website to place an online order just now. HOW on earth would I be able to rate my experience?? I don't know if the items will arrive on time, etc. Can't rate service that hasn't happened....it doesn't make sense.

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