Overview

What reviewers want you to know

Positive highlights

  • Customer service is excellent - always friendly and knowledgeable staff to help out.

Critical highlights

No critical highlights yet

How would you rate JewelryTools.com?
Top Positive Review

“I love your site”

Joey T.
5/28/13

I love your site. I found what I was looking for at a price I thought was right, and am very satisfied. After I get settled in my new office/workshop, I intend to buy even more. If I might suggest, at the bottom of each page you may want to add a "TOP" arrow pointing up. Shoppers don't like to scroll back to the top. Just a thought. It doesn't really bother me, I just push "ctrl" and "home", but not everyone knows that.

Top Critical Review

“I'm grumpy that you lead with a 20% off offer on your...”

Lori D.
3/22/20

I'm grumpy that you lead with a 20% off offer on your page AND then after I resolve to purchase near $100 worth of stuff with money I probably should be hoarding at this time, you let me know that I have to spend $250 to get even a measly 5% off. Really left a bad taste in my mouth.

Reviews (308)

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customer service (14)

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Thumbnail of user richardn142
richard N.
0 reviews
0 helpful votes
October 23rd, 2013
Verified purchase

every thing was simple, once the address details matched no problem. will be shopping again.
Thank you. Richard

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Pamela S.
1 review
0 helpful votes
November 4th, 2013
Verified purchase

I wish I had come here first, you seem to have everything for jewelry making. I will be back to check out more. Thank you.

Thumbnail of user laurieb118
laurie b.
1 review
0 helpful votes
December 11th, 2013
Verified purchase

First time experience on your website. it took a little while to come up under a google search for jewelery press.

Thumbnail of user seeo
See o.
2 reviews
0 helpful votes
December 10th, 2013
Verified purchase

if you have an express checkout that doesn't require me to register with your website, don't require me to sign up after I've entered all my information including my credit card information. Not to mentioned it deleted my cart. I hope i don't have a double order. You know my name and email, why do I have to submit for the feedback?

Thumbnail of user drd32
Dr D.
1 review
0 helpful votes
December 14th, 2013
Verified purchase

I do not understand why my AMEX card was rejected twice while it is on your list of approved cards. Your system said it was invalid, which of course it is not.
Other than that it was an easy and pleasant experience.

Thumbnail of user gabid4
Gabi D.
1 review
0 helpful votes
December 14th, 2013
Verified purchase

yes, yes, yes, can't wait to "meet" you at the Tucson Show this year!!! Thank you for using USPS Flat Rate Boxes- somebody is smart!

Thumbnail of user eileens82
Eileen S.
1 review
0 helpful votes
December 15th, 2013
Verified purchase

Initial impression is good prices on good (or better) tools and materials. Easy navigation and nice links to video tutorials. Good offer of help with my order.

Thumbnail of user zw3
Z W.
1 review
0 helpful votes
December 2nd, 2013
Verified purchase

I don't mind paying shipping, but an added handling fee is just extra expense that other retailers don't charge. Feels like paying the added fees on the phone bill. You can't do business without processing the product.

Thumbnail of user muireannn
Muireann N.
2 reviews
0 helpful votes
November 19th, 2013
Verified purchase

site is easy to understand and items easy to find, shipping and handling charges are a bit much but it is **** :-)

Thumbnail of user junef24
June F.
1 review
0 helpful votes
November 29th, 2013
Verified purchase

Great! I have been needing the item I ordered for quite some time, and the Black Friday sale made it possible to get my item at a reasonable price.

Thumbnail of user lynneh55
Lynne H.
1 review
0 helpful votes
November 28th, 2013
Verified purchase

Easy as the Thanksgiving pie! (initial survey)

Now that I have used the hammers that I ordered, both of them lose their heads with just a few strikes. I would appreciate getting shims along with the hammers if they are going to be so loose.

Thumbnail of user yatesn
Yates N.
1 review
0 helpful votes
December 4th, 2013
Verified purchase

Thank you. Easy, complete, efficient and gave quick checkout. Please do not resell my email address nor send me any promotional emails - thanks in advance.

Thumbnail of user angelag161
Angela G.
1 review
0 helpful votes
December 5th, 2013
Verified purchase

It's my first purchase for the lower stars. If it's as it seems, stars go up. Thanks, looking forward to many years of cooperation

Thumbnail of user kirbym34
Kirby M.
1 review
0 helpful votes
October 16th, 2013
Verified purchase

you are already charging $*.** for shipping and then add another $*.**. You just had a customer and now have lost him. Enjoy your $*.**. I will not purchase for you in the future.

Thumbnail of user leslieh126
Leslie H.
2 reviews
0 helpful votes
August 26th, 2013
Verified purchase

They had what my daughter needed for her jewelry making class and the search made it easy to find what she needed.

Thumbnail of user joannaw30
JOANNA W.
1 review
0 helpful votes
September 3rd, 2013
Verified purchase

THIS IS THE FIRST TIME I HAVE ORDERED FROM YOU AND I REALLY LIKE THE EXPERIENCE. I MAKE BEADED FLOWERS AND IT IS GETTING VERY HARD TO FIND THE RIGHT GAUGE OF WIRE I NEED AND I AM PLEASED TO SEE THAT YOU CARRY IT.

Thumbnail of user gaiasj
Gaias J.
1 review
0 helpful votes
August 21st, 2013
Verified purchase

I can always count on Jewelry Tools to have what I need to get the job done. They fulfill their orders quickly and shipping is reasonable. Items are packaged well. Jewelry Tools is one of my standby suppliers. Try them out. :-)

Thumbnail of user stevep325
steve p.
1 review
0 helpful votes
August 30th, 2013
Verified purchase

thank you for your help in finding the right drill bits for drilling into rocks i have to make jewelry with

Thumbnail of user ellenl70
Ellen L.
1 review
0 helpful votes
August 31st, 2013
Verified purchase

Thought this was discounted through Wubbers University. If it was supposed to be discounted, please apply the discount.

Thumbnail of user deniset96
Denise T.
1 review
0 helpful votes
August 20th, 2013
Verified purchase

Found just what we needed with a google search to your store.
While this plastic cone mandrel fits my purposes, it does seem a bit pricey for a piece of plastic.

Thumbnail of user kittyk24
Kitty K.
1 review
0 helpful votes
September 1st, 2013
Verified purchase

I am satisfied but won't know how pleased until I get my order priority mail. Otherwise I have no complaint. The site was user friendly.

Thumbnail of user richardh579
Richard H.
1 review
0 helpful votes
August 9th, 2013
Verified purchase

I like that I was able to find exactly what I wanted in relatively short order, and the description gave me enough confidence to go through with my order! Some descriptions, however, seemed identical and a bit vague which threw me off. I'm anxious to see how satisfied I am with the product!

Thumbnail of user bd48
B D.
2 reviews
0 helpful votes
July 26th, 2013
Verified purchase

Great product, apparently hard to find! Good customer service. My shipping problem was actually with the post office. Very much recommend this site

Thumbnail of user nicoleg469
Nicole G.
1 review
12 helpful votes
August 10th, 2020
Verified purchase

I have been buying from Jewelrytools for years and they have always had what I needed. I always try supporting small businesses that are reliable and can fulfill my needs and I am a small buisness too. Thank you for all of my goodies!

Thumbnail of user markb2082
Mark B.
1 review
1 helpful vote
May 28th, 2020
Verified purchase

Outstanding customer care, delivery time, and products. I will definitely purchase supplies from them again.

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