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JewelryRoom has a rating of 3.48 stars from 175 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JewelryRoom most frequently mention customer service. JewelryRoom ranks 18th among Auction sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
No critical highlights yet
Overall is very nice but the picture in the description is deceptive and the title said it was a thick chain. It is very thin, not thick. Communication was great, shipping and tracking was within an acceptable time, I am awaiting a second auction I won but the shipping took much longer than this one to be shipped. It would be nice if in the future, they add the thickness of the chains in their description. Like this one is about 1mm.
I have purchased 2 items on line from this company, 18ct gold studs and a 18ct gold bracelet as a present for my wife on our upcoming 50th wedding anniversary. The bracelet is so small, it would be hard pressed to fit a baby let alone my wife's wrist. The photos on line do not represent the actual size, I believe they have all been photo shot, never again will i purchase anything from this site. Also I believed all items were priced in AUD, what a shock i got when I was charged more for conversion into Hong Kong or American dollars?
I have purchased 2 items on line from this company, 18ct gold studs and a 18ct gold bracelet as a present for my wife on our upcoming 50th wedding anniversary. The bracelet is so small, it would be hard pressed to fit a baby let alone my wife's wrist. The photos on line do not represent the actual size, I believe they have all been photo shot, never again will i purchase anything from this site.
Also I believed all items were priced in AUD, what a shock i got when I was charged more for conversion into Hong Kong or American dollars?
I believed it was a genuine auction for genuine items, I was after something special for my wife to give to her on our 50th wedding anniversary. I am so dissapointed that I have given her both items now, instead of waiting till 18/05/2024, our anniversary date, and will look locally for something else.
Such a disappointment! I thought these items were going to be quality items. They are not! The cheap stone fell out of the ring the first time I wore it. I took all 5 pieces I received to a jewelry store and they basically laughed at me. Do not invest!
Thought I was getting quality items at a discount. You get what you pay for!
The photos of the jewelry are very enlarged and not at all representative of what you are going to get! The necklace I thought I ordered was about as thin as a human hair with the tiniest 'gold' balls that it made me laugh! I learned a huge lesson about trusting these offers and I AM DONE.
The ad was misleading when it said it was a jeweler's liquidation. Ha! NO jeweler would ever offer such a flimsy, ridiculous piece of jewelry...unless they had a ten cent bin of offerings (that still gave them a profit!)
I received one order of two (both paid for immediantly). The package received had one necklace and one pair of earrings (?). One of the earrings of the pair had a missing post Sivan not be put into my ear. I reached out to the company who did respond but then denied my order number or even my name or email as being registered. This is the second time in many orders something similar has happened. I wonder if I'll get my other ordered product as they deny I exist. It is too bad, I like their product but will have to cease dealing with them. So I'm out money and product after being told basically I don't exist.
DENIAL and lack of any kind of “customer service”.
Product (which is received now unusable).
Just a heads been buying stuff from your company for a while and never received anything as bad as my last order very cheap looking and low quality.
Lacking
I purchased over $1000 in jewelry in the last few months. I returned 2 items which were received before the end of October 2023. Were 1/2 way into December 2023, still no refund. I've emailed them 8x, they say no problem, still nothing. One of the rings I purchased and wore about 3 days lost the stone today.
Nothing is getting accomplished.
My coworker and her friends recommended it.
My first order was delivered and out of the 3 items I was suppose to get 1 was missing and it was the one I paid the most money for. I contacted the seller and got a reply with a automatic reply from the support team. It said they will contact me. They never did. I'm still waiting to see if they will.
they never replied
I thought it was a good company to deal with but if they do not respond to your problems then that tells you a lot about them
I can never receive a response. They will only contact you to get you to make a purchase. My product doesn't match the description. I asked how to start a return and never received a response
If I could give a negative 5 I would
I don’t know. I never checked the reviews. My mistake
The items received were not up to the expectations of the quality of the photos! I expected more but you live amd you learn
I was expecting to get high quality jewelry at an auctioned price for possible retail
I never got my yellow diamond could have bn better
I don't think was good
Because I never got my certificates
I purchased 3 solid gold rings and 4 silver rings.
They only sent me the silver not the gold and lied about it costing me to over draft my account and fees.
They are so full of crap!
And quality diamonds They advertise on there auctions are low grade not worth a cent!
Took rings to a pawn and jewelry shop both said tha same thing!
Jewelry room are crooked sons of a *itches!
Tip for consumers:
Beware of Jewelryroom.com they are rip off!!!
Won gold rings and silver rings but Jewelry room only sent me silver not the gold rings and still till this day Jewelryroom.com denied it to my bank causing me to over draft my account and fees and fines I had to oay.
They take over 2 months to deliver and never sent my gold still
Products used:
Jewelery
I cancelled my auctions and was promised refund which I have never received.
very dissapointed
Wanting jewlery
Still waiting for my ring from 3weeks ago I ordered and payed it and I have not even got it cost$372 and they said it has to came to the office to be shipped out. People need to tell the truth stop ripping people off with your jewellery. I thought this was great to buy a beautiful from this company but I was wrong. Brought my first ring. And it was a fake I put in on my finger and it broke. I was supposed to be 18ct. Well that was a joke. Payed $250 I would like my money back on both stop disappointing people. I'm discussed in this company
Not happy at all with service sent emails and said it's on its way what I purchased. And still have not received it
For my 40 anniversary I but size 9 ring with ruby!
You sent me size 6! I need shipping label to send back to Hong Kong! Because I didn't buy it from Hong Kong I thought I am buying from Jewelry Room in Hawaii!
There no reaction from customer service and it is not my fault you sent me wrong size!
She told me to send ring back to Hong Kong ! It is $46
So I asked for shipping label, sent 3 emails
No reply!
I did buy jewelry before from Jewelry room
In some cases you have charged me $ 25.00 US dollars freight for each item and sent two items in the one shipment. I should receive a refund.Regards Ty Callander.
I had no response.
I like your jewellery.
* JewelryRoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The ring I bought arrived and is exceptionally flimsy and the diamond is really small. Supposed to be a 1.1 carat but looks tiny. I have asked for a return. Received the ticket number but they have not responded since with regards to the shipping number. The other purchase was a 2.5 carat diamond that looks like a dirty piece of glass. Same process as you cannot send 2 things back on the same ticket. It has been weeks, I have sent numerous emails and still no response. I would not recommend wasting your money.
Polite email stating they have had returns before and would send me a RAD number with information on how they want the goods returned. Nothing more even after numerous emails asking for assistance.
I actually was looking for the the Police Auction website and some how landed on their site.
The clip which was attached to the opal ame off as soon as I tried to take it out of the little plastic bag and the whole piece is now unusable. I did not have high
Expectations, but the piece was bad quality and a waste of money. Sorry about that
But it is what it is
The pieces looked quite good on the site, but in normal circo stances, it was really bad quality
These guys constantly promise and don't deliver. They lie constantly and can't keep track of anything.
Warning: stay away from these people...terrible quality...even worse service.
Tip for consumers:
They are incompetent and major liars.
Products used:
Don't want anything from them.
Hello Jack D. And Readers, Thank you for bringing to our attention. To fairly address the issue, please allow us to acknowledge it with feedback.
Customer said,
"These guys constantly promise and don't deliver. They lie constantly and can't keep track of anything.
Stay away from these people...terrible quality...even worse service."
JR Service Team,
"We do not understand why Jack accuse JewelryRoom as worse customer service? Our email history record only shows that Jack has responded to our message once. PLEASE SEE LINK https://www.livehelpnow.net/lhn/ticketsdisplayticket.aspx?lhnid=8253&tid=8d74770a-ff8e-44c3-99c6-c1216bcc10ff "
"Jack D. Has purchased 60 items within 10 invoices from JewelryRoom between the May 2023 to July 2023. 100% of all his orders has been shipped timely. Jack submitted this feedback on Aug. 7,2023. His last invoice was purchased on July 25,2023 and was shipped out on July 27,2023. As of Aug 6,2023, his order status of the July 25th order... Currently, In the United States, Arrived at processing centre (inward office of exchange) Therefore, it is shown not yet delivered. But shall be deliver within 2-4 days."
25-JUL-2023 14:35 PURCHASED 8 ITEMS, AMOUNT $189.43
27-JUL-2023 16:38 POST OFFICE Posted (Handed over to carrier / Left for destination)
06-AUG-2023 00:05 UNITED STATES Arrived at processing centre (inward office of exchange)
11-AUG-2023 12:52 UNITED STATES Delivered
"If any question regarding purchase, please login and review shipping status or contact us at https://www.jewelryroom.com/helpdesk/ "
Remember, if there are any problems with our products, we have our customer service department handle the issue with an average of 6 hours reply and follow-up.
Thank you readers, for giving us a chance to address and correct this feedback.
With thanks and appreciation.
JewelryRoom Service Team
This is a scam I purchased an item and after nearly a month they still have not sent tracking info. They do not have the items they are selling and they put in bids to make you bid more. I lost an auction but they contacted me afterwards to say I won. This site is a scam. Do not use it.
Hello Gail D. And Readers,
Thank you for sharing this review and feedback. To fairly address the issue, please allow us to share our thoughts.
Customer said,
“This is a scam I purchased an item and after nearly a month they still have not sent tracking info.”
JR Service Team,
"Here's the reason why we did not ship her the product immediately..."
“The post review is June 15,2022. Gail D. Has made her first and only purchase on May 21,2022. This is the product link is her won and paid auction >> LINK >> https://www.jewelryroom.com/product.php?aid=630769 "
"Because Gail is our new buyer and with a shipping cost total of $200, Jewelryroom has emailed her twice for email and address verification for being the first time buyer."
"A week after she ordered, on May 28,2022 Gail finally replied to our eTicket...
"I still have not received tracking information about my purchase. I would have expected my purchase to be sent by now. Please explain. I hope this is not a scam."
"Jewelryroom messaged her back, mentioning shipment may take a few weeks due to the global virus and customs difficulties."
Gail replied, "I bought this item a week ago why has it not been sent."
Gail then reported to her credit card company for her refund.
"10 days after she had ordered, on June 1,2022, Jewelryroom asked Gail to cancel her reported case. Otherwise, we cannot ship her item, while the case is open for reverse funds. But Gail insisted Jewelryroom refund her money back immediately."
JR Service Team,
"Please note, whenever the buyer has an open case with a credit card, the seller does not have the ability to refund any amount during the open case. Cases may take up to 60-90 days upon review. Which means we are unable to refund or send any goods to customers during this time."
"Eventually, she has all her money back. But the whole situation could have been avoided if she had been able to answer our email timely, so we could ship her product. Shipping may have taken a week or less, but from experience, we have to mention it may take a bit longer because of the global pandemic."
Why do JewelryRoom needs to verify buyers?
"Operating for over 20 years. We randomly verify new buyers, and this procedure only applies to first time buyers. Any repeated buyer will not be asked to verify again."
"This action is to reduce any cyber crime making use of your credit card in hurting innocent people"
"Overall, we do not feel it was fair for us to receive negative feedback. Her order would have been shipped if buyer and seller could logically work together."
Remember, if there are any problems with our products, we have our customer service department handle the issue with an average of 6 hours reply and follow-up.
Thank you readers, for giving us a chance to address and correct this feedback.
With thanks and appreciation.
JewelryRoom Service Team
They will take your order & your payment and you will never hear from them again …. Don't bother to complain they don't respond
Hello Kevin G. And Readers,
Thank you for sharing your feedback. Please allow us to feedback and share our response. Thank you!
Customer said,
"They will take your order & your payment and you will never hear from them again …."
JR Service Team,
"We have checked all JewelryRoom customer data by the name KEVIN G., and from 2008 to 2023 and found a total of 19 different customers with a total of 157 invoices. All 157 invoices have been shipped with no signs of return."
"Due to lack of Kevin G. Information, we can only know all shipments have been successfully shipped. Perhaps some situations may have delayed shipment, causing this feedback. If there were any late shipments happened to you, We sincerely apologize for the delay and appreciate your feedback.
However, we have already improved this area and are looking forward to your purchasing again.
Customer said,
"Don't bother to complain they don't respond"
JR Service Team,
"This may not be true, for years we have replied to all our open tickets within 24 hours if there's an issue with JewelryRoom. All responding tickets will be notified through the customer's email, unless SPAM box has not been checked."
Thank you for the feedback as JewelryRoom continues to improve to better serve you and our customers.
With thanks and appreciation.
JewelryRoom Service Team
Purchased a "18K Gold Freshwater Pearl" Pendant. What I received was a pendant with FAKE FRESHWATER PEARL.
What can I do with it? I can't give it away as a gift, It's fake.
They never address the issues
I have been purchasing jewelry for years because of the prices but, shipping cost is ridiculous.
* JewelryRoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Danielle agree to revise this star rating to higher standard: JewelryRoom has contacted and spoken with Danielle in person. Issue has been cleared, and follow-up message has been done. Thank you Danielle!
It's not what it shows in the picture. When I got it, I was surprised at how small it was and that the tip is too much to find out that other places don't charge this money, in any case, it's not worth the money we pay.
Hello Sareh K. And Readers,
Thank you for bringing to our attention. To fairly address the issue, please allow us to acknowledge it with feedback.
Customer said,
"It's not what it shows in the picture. When I got it, I was surprised at how small it was and that the tip is too much to find out that other places don't charge this money, in any case, it's not worth the money we pay."
JR Service Team,
"First, thank you for visiting us at JewelryRoom"
"Sareh K. Has won a beautiful genuine pearl 18kt solid gold pendant for only $16 from our auction. The item was shipped timely within a week. This auction has been through (QC) quality check, therefore we are confident the purchase is the exact item received.
Item size may not meet her expectations, but in our description has clearly stated the total weight. Understand, most of our photos will be zoomed in for details. Different computer screens, operating systems, and even different web browsers have different color characteristics."
Finally, we have contacted Sareh K. But did not receive any reply. Please see link for proof. https://www.livehelpnow.net/lhn/ticketsdisplayticket.aspx?lhnid=8253&tid=12ec3793-929d-4d0e-baab-5197275d36b7
"If there are any questions regarding purchase, please contact us at https://www.jewelryroom.com/helpdesk/ "
Remember, if there are any problems with our products, we have our customer service department handle the issue with an average of 6 hours reply and follow-up.
Thank you readers, for giving us a chance to address and correct this feedback.
With thanks and appreciation.
JewelryRoom Service Team
Itms are fake. You pay thousands for fake jewellery that peels off after a month. Disgusted by them! Sadly, you only realise your mistake of purchasing from them, after the transaction has been made and your cheap pieces reach your shores and start to peep off. I tried calling and returning the jewellery but to date have had no response from them. This is now over 2 yrs. Totally disgusted by such fraudulent people and organisation.
After contacting for items not recieved company sent a opened unsealed package with no product in it. I have vidieo and a locked mailbox. Jewelryroom.com is really RTOVERSEAS INC. But the BBB doesn't show they are a business. I've filed with the BBB USPS INSPECTOR GENERAL AND FTC. Anyone getting scammed by jewelryroom.com should do the same don't let it go. By my calculations they have ripped off an extremely large amount of monies from consumers.
Tip for consumers:
Don't get scammed like I did.
Products used:
I was supposed to receive jewelry $180. I paid for an empty opened unsealed package with no products
I bought 2 pairs of earrings for my daughter. She lost them her first time wearing each pair bc the backs were so loose they wouldn't stay on. I spent over $300 for a ring that took over 2 months to arrive and it is NOT the same ring I had bid on. Similar but NOT the exact ring and you can tell its not real, just looks so fake and cheaply made. Even though it says 18k gold there's holes and scratches on it like it's just plated if anything. The "diamonds" if they're real which i doubt are super super tiny. The color of the main stone is also not the same color I expected. Its bull$#*!. I'm really pissed about it
Don't get scammed like I did.
Tip for consumers:
Don't buy from them. Just go in person to a jewlery store or pawn shop. This site is a rip off. They also charge you an extreme amount for shipping. 2 pairs of earrings that I "won" at $20 a piece $40 total ended up costing about $75 with shipping. My ring that took over 2 months to arrive, cost 260 but with shipping it was 310. Not worth it. Cheap fake products. Embarrassed I fell for it. If it seems too good to be true it probably is
Products used:
Bought a ring and 2 pairs of earrings
Hello Alicia T and Readers,
Thank you for bringing to our attention, to fairly address the issue and allow us to feedback.
Customer said, “She lost them her first time wearing each pair bc the backs were so loose they wouldn't stay on.”
JR Service Team, “This loose earring backing issue has never happened before, but if we would’ve known. We would’ve been happy to resent the lost earring backing if that may help resolve the issue, or if you have contacted us through our customer service, we may ask customer to send back for replacement. Unfortunately, we do not have any records showing that you have contacted us regarding this situation.”
Customer said, “I spent over $300 for a ring that took over 2 months to arrive and it is NOT the same ring I had bid on. Similar but NOT the exact ring and you can tell its not real, just looks so fake and cheaply made.”
JR Service Team, “The two earrings at lower price range which you have bought on April 13,2021, and were shipped with tracking number within 2 days.
The higher value of the pink topaz 18kt solid gold ring was purchased on April 9,2021 and shipped on May 7,2021. The delay was caused by you as a new customer first-time buyer and require address confirmation in verifying our new customers are not credit card fraud buyers before high price shipment. After few weeks, we are finally able to contact you for verification for shipment.”
Customer said, “The "diamonds" if they're real which i doubt are super super tiny. The color of the main stone is also not the same color I expected.”
JR Service Team, “Alicia, if you read our description from this original product link https://www.jewelryroom.com/product.php?aid=588631 It has clearly shown there are 24 pcs of diamond with total carat of 0.15 and based on google search for diamond size, you can guess which size can be expected. As for the color different from the main pink gem, every computer color level monitor has a little different on true color image, therefore cannot be expected to receive the same color as you see from computer.”
Customer said, “They also charge you an extreme amount for shipping. 2 pairs of earrings that I "won" at $20 a piece $40 total ended up costing about $75 with shipping.”
JR Service Team, “For mailing jewelry, it is a requirement for insurance as well, therefore include insurance, shipping & handling at $20-25 is a quite fair amount for jewelry shipment. In fact, due to the pandemic, the shipping cost has raised in price, yet JewelryRoom insist remaining the same price for all our customers.”
Customer said, “you can tell its not real, just looks so fake and cheaply made.”
JR Service Team, “All our jewelry is 100% genuine and real, unless we have clearly stated on title “Lab Created Stone” Only genuine diamond and gem has its own natural birthmark or inclusions. And we also use solid gold and not plated.”
Thank you readers, for giving us a chance to address and explain this feedback. We understand the frustration from buyer’s point of view, we will always try to be fair, but it won't always feel equal.
With thanks and appreciation.
JewelryRoom Service Team
Gain trust and grow your business with customer reviews.
Discover incredible deals on a wide range of products at our online auction site, JewelryRoom.com. We offer authentic solid gold and real diamond jewelry, as well as cameras, electronics, gadgets, watches, bankruptcy items, and antique items. All our auctions start at just $1 and have no reserve prices, allowing you to purchase products at the best price and buy jewelry of your choice at a price that fits your budget. Don't miss out on this opportunity to shop comfortably from the convenience of your own home and save big on high-quality items.
Since 1998, JewelryRoom has been selling over 2 million jewelry products online. As an online auction platform, we make it convenient for customers to access a wide variety of items, providing transparent bidding, competitive pricing, and access to rare unique pieces. Our goal is to keep our customers satisfied by offering the best price, best service, and best overall buying experiences.
Hello Chris A. And Readers, Thank you for bringing to our attention. To fairly address the issue, please allow us to acknowledge it with feedback.
Customer said,
“They only sent me the silver not the gold and lied about it costing me to over draft my account and fees.”
JR Service Team,
“First, we have searched our customer database from 2017-2023 and found no customer by the name CHRIS A. With a similar purchase.”
“Second, the first image of the ring is shown in a jewelry box. We do not offer this type of jewelry box. This is NOT our jewelry box and we cannot see the front view of the jewelry.”
“Third, Looking closely, you can see the earrings has a clear plastic backing. All our earrings do NOT have a big piece of clear plastic as a backing display. We do not have any clear plastic for our earrings. Therefore, we can confirm these images of jewelry do not belong to Jewelryroom.”
“Fourth, all our jewelry from the factory will have hallmarked stamps, such as 10K or 14K for metals purity and RT stamped as our factory company source.”
“Because it’s impossible to tell how pure a precious metal item is by simply looking at it, only official assaying can guarantee standards. Assay Office laboratories will test precious metal purity using the latest technologies, including x-ray and laser analysis.”
Customer said,
“my bank causing me to over draft my account and fees and fines I had to pay”
JR Service Team,
“Our company does not hold any payment or credit card info. Therefore, there is no access to additional fees or charges after the payment transition. In some cases that may lead to this situation are… Customer may not be aware that if their credit card is a non US Dollar payment, customer will default to agree to any exchange rate fee by their credit card provider. The customer may also get an extra fee from the credit card company if they exceed their card limit.”
Conclusion,
As these two images are shown in this review. We now know the jewelry box do not belong to us, we also know the earrings with clear plastic backing do not belong to us. Plus we have no database by the name Chris A. We can confirm that this reviewer did not purchased through JewelryRoom, until this customer has more proof to be shown.
We understand some customers may mistake us as another company. These complaints could easily be written by our business competitors.
Remember, if there are any problems with our products, we have our customer service department handle the issue with an average of 6 hours reply and follow-up.
Thank you readers, for giving us a chance to address and correct this feedback.
With thanks and appreciation.
JewelryRoom Service Team