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JewelryBund has a rating of 4.75 stars from 67 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JewelryBund most frequently mention customer service, and great quality. JewelryBund ranks 9th among Discount Jewelry sites.
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I am totally satisfied with my wholesale jewelry order from JewelryBund. They have beautiful quality jewelry products at affordable price. Also their customer service is great. I am happy that I found them for my boutique here for jewelry sourcing. I will try to place orders to buy other accessories soon, your sunglasses and hair accessories seem very attrative as well!
Although the pricing might be great. I've had many issues with Jewelry Bund products. Lots of returns as well. On my first order there were many damages but I opted to use my own shipping agent therefore I could not contest much. However on the second order there were many damages and those are not shipping defects clearly factory problems. Be sure that as much as the items look good. They change colour and aren't of high standard. I've now decided to go to China and get stuff directly. If you do take it to customer service you will be asked to stick the items or they will offer you a credit for your next order.
Very quick delivery BUT... you are paying courier prices. When I first ordered communication was good etc. When parcel arrived I was overall pretty pleased... until I started opening things and they were damaged. Stones etc missing or pieces hanging off. I did contact them that day and they advised if I sent pics they would replace in my next order. I began to sell items and all I got was returns. Faulty items. When I emailed to advised I was not happy with the quality and that I would prefer a refund I was told that as I had ordered almost 2 months ago that they couldnt do anything about it. I am a new business and they made things very difficult to build a customer base. Very annoyed and wasted alot of money with these people. Left with alot of unsellable stock. Will defo not be ordering again. Dont waste your money!
Yes this is a real website and not a scam one but go ahead and purchase from them if you can face the rudest customer agent on the planet. I take back my words for saying they have the best line of customer services agents. I was a hundred percent WRONG. I wish I could add the snapshot chain emails I encountered with the agent (YES I STILL HAVE THE COURTESY TO MAKE REMAINED ANONYMOUS). But then I have to edit undisclosed any important details and that would be very tedious. Nonetheless our conversation went something like this:___________________________________________________________________
"Splurge!
2:29 PM (1 hour ago)
To JewelryBund
Thank you for the email. However for fane1329 can you please explain the 50% refund? This is because, the pearls are totally missing and we dont see any pieces in the plastic or in the box to glue them back on. Therefore this is a 100% faulty item. And the damaged are very noticeable in fact noticed by our customer. We hope to get a full refund as this cannot be resold.
Also, for fane1459, we used to get 100% refund for this one. We did not get the item as in the picture in the website. This is an incomplete item.
We have attached all the pictures as prove. We also noticed that you have blurred the image of the end of the fane1459. We hope this will not happen again as this could affect our decision to repeat orders. We are satisfied with the service that JewelryBund has provided us, however we do not appreciate if we are being cheated and our rights as a customer are being taken away.
We hope you understand and we apologise for any inconvenience. We are hoping to get what we have paid for in return."___________________________________________________________________
"JewelryBund Customer Service
3:08 PM (1 hour ago)
To me
Hi,
Please note this is the best we can do and you can choose not to buy from us in the future. Thanks
Item Number Unit Quantity Price refund
1 fane1203 2.29 1 2.29 100%
2 fane1307 1.19 1 1.19 100%
3 fane1329 2.38 1 1.19 50%
4 fane1205 2.29 1 1.145 50%
5 fane1459 2.29 1 0.687 30%
Total $ 6.502
We will issue the refund to your Paypal soon after your confirmation there.
Customer Service Agent
JewelryBund.com"___________________________________________________________________
"Splurge
3:31 PM (48 minutes ago)
To JewelryBund
First and foremost,, you really need to improve your people skill. I did not appreciate your reply at all. You requested us to confirm the issuance so we did. We were just asking for clarification and not a blunt reply like you sent us. We merely sent the email to claim whatever we did not get as we have already paid for them. We understand a tiny dot on the necklace may not be a big deal and so we appreciate the partial refund and your hospitality. However encountering missing parts and trying to fool us by blurring the pictures on your website are really unacceptable.
Lastly, if that is the best you can do, we are fine with it, we now confirm the refund. And you are right, we definitely can choose not to buy from JewelryBund in the future.:)
Thanks."______________________________________________________________________
"JewelryBund Customer Service
4:02 PM (18 minutes ago)
To me
Hi,
Your refund was issued. I suggest you buy from others in the future.
Thanks
Customer Service Agent
JewelryBund.com"__________________________________________________________
Yeap. Enough said.
We have already done our best to serve this client by refund as requested even there is no big issues for the order. We just mentioned it is his right to choose where he can buy there. I think the truth is that he is just way too picky and no other stores can satisfy him.
Gain trust and grow your business with customer reviews.
JewelryBund is a professional jewelry manufacturer and wholesaler in China. We serve jewelry buyers all over the world through international shipping and offer thousands of fashion jewelries, crystal jewelries and rose gold jewelries with world-class customer service. JewelryBund.com carries all sorts of jewelries including necklaces, bracelets, earrings, brooches and rings. We are always looking for a long term business relationship with clients world-wide and we hope our wholesale jewelry business can support the development of your business and become a great asset for your business.
JewelryBund es un fabricante profesional de la joyería y mayorista en China. Servimos a los compradores de joyas de todo el mundo a través de transporte marítimo internacional y ofrecemos miles de discotecas de moda, joyas de cristal y levantamos joyas de oro con el servicio al cliente de clase mundial. JewelryBund.com lleva todo tipo de joyas, incluyendo collares, pulseras, pendientes, broches y anillos. Estamos siempre en busca de una relación comercial a largo plazo con los clientes en todo el mundo y esperamos que nuestro negocio de la joyería al por mayor puede apoyar el desarrollo de su negocio y convertirse en un gran activo para su negocio.
JewelryBund Inc. established in 2008, is a fast growing wholesale jewelry and accessories business serving local and online jewelry retailers, wholesalers worldwide. For the past 10 years, we have serving over 20000 buyers and fulfilled their orders and wholesale jewelry requirements. We will keep doing better to satisfy our fashion jewelry resellers from all over the world.
We always do our very best to serve every buyer here at JewelryBund, so if you have any questions or concerns you can always reach us for help and resolutions. We doubt about the validity of this review and we tried to search the name of this reviewer in our database and we got nothing here therefore this one was probably done by our competitors. So we suggest buyers take a look of other buyers reviews rather than this one. Thanks