JewelMint

To be clear: I don't feel as if there was anything dishonest about my time as a Jewelmint member. It was always clear to me that it was a membership service and that I would incur monthly fees. My membership was cancelled on the same day I requested it to be cancelled. I called in and did not get a human, so I also sent an email, and received a prompt reply confirming that my membership had been cancelled. I was never charged again.

However, the jewelry I received was of such poor quality that even my two stars are generous, despite their customer service being satisfactory. Even the necklace I got at 50% off was not worth the $15 -- it broke after being worn once and I had to repair it myself. I expected the mock glass/stone bits to be some kind of artificial material, but not so obviously plastic. I didn't think it would be worth exchanging after reading the other reviews here. It looks very cheap and "costumey" and I only wear it as a statement piece at large parties/clubs where no one is going to spend long looking at it. It's unfortunate, because many of the pieces look to be well-designed, but the construction is of even lower quality than the stuff you could get for $8-10 at H&M, Charlotte Russe, Primark, or whatever your local cheap clothing shop is.

Keep away... unless you are super rich and also enjoy wearing super kitschy plastic jewelry?

I agree with Ashley's comment above. I was so excited and thought the jewelry looked great online. I read somewhere that the pieces were much more valuable than the $29.99 price. Nope. Each piece looked & felt like it was $10 worth maybe. One of the pieces even fell off my necklace... the glue came undone. I am done with Jewelmint. The concept was great but the quality is terrible.

I really wish I had done my research before signing-up with this site. I got a great deal on my new bracelet. I love the bracelet so far (I've only had it for about 2 weeks) and the order was processed quickly and it was packaged so nicely. However, like a lot of people, I thought I was just ordering a piece of jewelry. I knew that I was signing up for a "membership", but had no idea that I would be charged $29.99/month unless I "skipped" within the first 5 days of the month. Nowhere in the sign up information does it indicate that there is a monthly charge of any kind. In fact, in the confirmation email I received when I signed up it specifically says "free membership" at least twice. I'm hoping to be able to receive a refund for the $29.99 they charged me, but judging from what read here I'm not very hopeful.

I was excited to join Jewelmint after reading about it in Lucky magazine. I think that there *is* a big hole in the market for nice, affordable, costume jewelry. But it baffles me as to why so many women are giving this site great reviews. The first pieces I ordered took almost three weeks to arrive. When I emailed customer service they said something about the warehouse being backed up. And when I finally received them (the trinity rings) were such poor quality for 30 bucks. They really looked like they'd come out of a CrackerJack box. I sent them back but never got a refund. When I contacted customer service they blamed the warehouse again. My second item, a bracelet, was better. But my third item, a pair of earrings, broke before I even wore them. Jewelmint gave me a credit for all of my troubles, but it's just not worth it. In my opinion the quality is poor, the selection is weird (not great designs) and the service is super slow.

I did realize this was a membership, but I really wanted the Femme Fortune necklace. I ordered it and as soon as it arrived and then called and cancelled the membership.
Here is the funny thing. The necklace was assembled wrong. It's supposed to be double or single with a nifty looking clasp that looks nice when you have it single. The way it was assembled was wrong and the clasp did not look good. I do some beading and earring making so I had to get out my little pliers and fixed it. I did notice that the o-rings were pretty sturdy when I bent them to rearrange everything. But I feel bad for someone who got a defective one too and didn't know how to fix it. So yeah, not keen on this. Jewelry is ok. I'd rather go to Macy's and get something just as nice or better for a similar price and get to make sure it is nice in person.

Shipping: very good. I would receive the shipment confirmation and tracking number within 2 days of ordering, and usually it would arrive 3-4 days after that (however, I'm not too far from the company so it could take longer to arrive somewhere else). Going through the Facebook, shipping is hit or miss for a lot of people.

Returns & Customer Service: Unlike most other sites, JM does not provide the return label automatically, you have to request it. They have a live chat, but getting a hold of someone can be very difficult. You can just leave a question for them or send an email directly, but it took them over 5 days to reply when I simply asked for a return label. Furthermore, JM wouldn't provide the return label unless I gave them a reason for my return -- by that time I decided I would rather have all transactions completed instead of dragging it on, so I wouldn't know how good they are about crediting your account after receiving the return.

Quality: fair. I've had a couple of pieces from a while back that were pretty good, if I had seen them in a store, I would've bought them. However, the more recent pieces have been very poor quality and feels like cheap Made in China crap (which it is). I plan on keeping my account only to look at the pieces for inspiration because they are quite beautiful in the pictures. However, I would suggest that you spend the $30 elsewhere.

I never paid full price for their stuff (since I always used a code), so I was mostly happy with the quality. However, the shipping was extremely slow. They use a third party that delivers the packages to the post office. And several times the post office sent the package to several different states despite being in my hometown before it made it to my door.

I do think that they're over-priced, and this shouldn't be a membership site. This is geared towards young women who most likely won't read the fine print, and it's unethical to charge people for something they do not intend to buy.

I love jewelry but I generally hate to shop. My sister told me about this website, started by Kate Bosworth and one of her 'stylist to the stars' friends (I know, it makes me laugh just to write that term). It's one of those membership sites where you pay $30 a month and can pick one piece of jewelry to be delivered to you. If you don't want something that month, you just say no thanks, and nothing gets charged. If you forget to choose, then the credit rolls over to the next month... there are stipulations that you need to read, of course. There's also a 'style profile' (another term that makes me laugh) that tells the website what you might like in your jewelry showroom. The website is new, worth checking out for the ladies. My sister received hers for the month and loves it.

Update - I tried this for a couple months, and as the other ladies have reported, the jewelry doesn't last long. It's like H&M for jewelry, so I can go to Francesca's Collections for that.

E-commerce sites should offer seamless navigation, 'place-order' options, and transparent customer service. Jewelmint.com has none of these things.

After clumsily maneuvering my way through the site I placed an order. After entering my cc information I got a message indicating it was declined. I tried the process again. Same thing. Different cc. Same thing. I then noticed the charges were all appearing on my statement. I tried to 'live chat' but no was there. I emailed live chat. No one got back to me. I called the customer service number. The first question asked was did I call my bank. They said someone would call me back and no one has.

I think the jewelry designs look great on the site but this web-experience is ridiculous in the this day and age. I wonder who is running this site and why those in charge don't change this quickly. (there are tons of customer service co's who would be glad to get the business). The whole process is disrespectful to the user.