• Jeulia

Jeulia

Overview

Jeulia has a rating of 2.78 stars from 6,626 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Jeulia most frequently mention customer service, tracking number, and return policy problems. Jeulia ranks 3rd among Custom Jewelry sites.

  • Service
    269
  • Value
    256
  • Shipping
    269
  • Returns
    163
  • Quality
    252

Proactively asks for customer feedback

This company responds to reviews on average within 15 days

Positive reviews (last 12 months): 5%
Positive
1
Neutral
0
Negative
19
563
See all photos

What reviewers want you to know

Positive highlights

  • My old engagement ring broke in half so I was in search for a new one.
  • I am so stoked by how beautiful my 2nd wedding ring set is.

Critical highlights

  • Their customer service has limited West Coast hours and they all speak very broken Chinese English.
  • I didn't want store credit I wanted my $15.10 back.
How would you rate Jeulia?
Top Positive Review

“I absolutely love the ring”

Mary F.
3/13/23

Great vendor. Awesome customer service. I absolutely love the ring. It was worth the wait. Will definitely buy from again.

Top Critical Review

“Just another junk from China”

Emi S.
2/14/24

I was sucked into purchasing some rings from this website on Feb 1st, 2024. It came in smaller than my actual ring size. I've been trying to get them to process the refund and it has been a major pain! They are trying to delay it so it reaches the 30-day return policy. The product looks cheap like kids' fake jewelry. Be very wary of this made-in-China junk! They will run away once they get your money! The return policy is just a gimmick!

Reviews (6,626)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (717) engagement ring (221) wedding ring (210) wedding band (152) store credit (50) phone number (48) ring today (49) return policy (82) center stone (48)
Thumbnail of user leatac
1 review
2 helpful votes
August 13th, 2020

It takes patience and trust! I received my pieces that I thought got lost in the mail. Jeulia made sure it reached me. L, and they did. Beautiful pieces added to my account!

Thumbnail of user maryf2787
1 review
2 helpful votes
March 13th, 2023

Great vendor. Awesome customer service. I absolutely love the ring. It was worth the wait. Will definitely buy from again.

Tip for consumers:
Takes a little long to ship but it’s worth the wait

Products used:
Jewelry

Service
Value
Shipping
Returns
Quality
Thumbnail of user contessas3
1 review
1 helpful vote
May 27th, 2020

Took about 3 weeks to get here in canada and I so head over heels in love with it so beautiful 100% worth it couldn't ask for a more gorgeous ring the diamond looks 100% of real quality is 10 out of 10

Products used:
Classic heart shaped ring

Service
Value
Shipping
Returns
Quality
Thumbnail of user leighc98
1 review
4 helpful votes
February 22nd, 2021
Verified purchase

I bought the Starry Night ring. It caught my eye because I love the painting by Van Gogh and this ring captures the beauty of that painting. It is dainty, very shiny and elegant. I also ordered a simple pair of diamond look 6 prong stud earrings that I have to keep separate from my real ones because I cannot tell them apart! I will be buying from Jeulia again. They make quality jewelry.

Products used:
Jewelry

Service
Value
Shipping
Quality
Thumbnail of user benjaminy30
2 reviews
4 helpful votes
June 30th, 2020

I totally recommend jeulia.com
To others because me and my wife already bought 3 earrings from them
They have good quality and good prices. We will purchase more from them in the future.

Thumbnail of user laosj
1 review
1 helpful vote
October 30th, 2020

Absolutely love my ring! I was shocked when i got it and my soon to be husband told me where he got it from!
It sparkles so much! We will be getting our bands from Jeulia!

Thumbnail of user sandyb405
1 review
1 helpful vote
March 29th, 2020

Awesome quality of there rings,, very satified, will be buying more, stones are fantastic & brilliant, settings are made to last,, I have a hubby in a wheelchair & I'm very rough on my jewelry,, had a my piece for months & it's still like new

Thumbnail of user karene301
1 review
0 helpful votes
February 17th, 2019

The ring that I purchased is absolutely stunning! I love it. It looks even better in person than it did online. It fits perfectly and arrived within a couple of days from ordering. Thank you for this beautiful piece of jewelry. I'll be visiting your website again.

Thumbnail of user mikaelab11
1 review
1 helpful vote
May 12th, 2020

My husband wanted to get me a new wedding ring set for our 4th wedding anniversary but 5th year together. I was so impressed with the quality of this ring, and the overall look! I literally smile when I'm driving and it is just sparkling in the sun! If you want to make your woman smile, this is the site to buy from!

Thumbnail of user tivonl
1 review
0 helpful votes
September 21st, 2020

I love the pieces they sell, and I love the shipping time. 4 days! Amazing clarity, very light.

Thumbnail of user giuseppinaz
2 reviews
0 helpful votes
September 30th, 2019

Good evening! I bought the JEULIA jewel:
CULTURED PEARL CRAB PENDANT STERLING SILVER NECKLACE
It is of a unique beauty and quality, I recommend it.

Thumbnail of user carolaa1
1 review
0 helpful votes
April 19th, 2020

Sono veramente molto belli gli anelli. Ero veramente indecisa su quale prendere!
Brillano un sacco, consiglio!

Thumbnail of user estelleh13
1 review
0 helpful votes
October 21st, 2020

I recieved my order today! Thank you so much! I am extremely pleased with the juwelry I purchused from Jeulia! It is beautiful and excelent quality! Beautifully boxed! I will definately do bussiness with you again and encourage friends and family to do the same.

Thumbnail of user lolab65
2 reviews
2 helpful votes
August 10th, 2020

I simply love my ring it was more beautiful than it was displayed his self in his pictures the actual size was mine blowing it's a beautiful piece gorgeous ring heavy and most definitely makes you feel like the boss when you're wearing it thank you for making my birthday gift best gift ever and I simply love it

Thumbnail of user rissas1
1 review
0 helpful votes
October 27th, 2018

I ordered 2 rings for hubby and I, customer service was fantastic and helpful. And fast delivery through DHL Express. Price is reasonable and affordable. We are both happy with our rings. It sparkles like diamond. Fits perfectly. And will definitely purchase again from Jeulia later in the future. :)) )

Thumbnail of user ericab284
1 review
0 helpful votes
February 24th, 2021

Absolutely beautiful ring! I love it, just what I was looking for to go on my middle finger. It's very sparkly and the multi tone is a great added feature.

Tip for consumers:
Quality for sure. Their rings are lovely

Products used:
Ring

Service
Value
Shipping
Quality
Thumbnail of user samanthal159
1 review
0 helpful votes
August 20th, 2019

This is a beautiful ring, I get compliments all the time. When it broke, Jeulia jewelry replaced it for free. Good customer service.

Thumbnail of user lornak98
1 review
0 helpful votes
June 21st, 2021
Verified purchase

Thank you so much for exchanging my wedding ring. This one fits perfectly. And receiving plenty Admirers. Thanks again Jane warner.

Tip for consumers:
If you want to order a ring for an important time, please order in advance.

Products used:
ring

Service
Value
Shipping
Returns
Quality
Thumbnail of user joyag3
1 review
0 helpful votes
August 31st, 2020

Just a few days ago my boyfriend proposed to me. I was already crying but As soon as he opened the box it was the ring I have been eyeing for the past year. This ring is perfect in every way and it was made just for me. I'm in love. Thank you Jeulia for making that day even more special.

Thumbnail of user tracyr462
1 review
0 helpful votes
October 9th, 2021

Would jst like to say I received my ring today and I'm thrilled with it, thanking you so much for everything, will be ordering again in near future!

Tip for consumers:
Made of 925 sterling silver and beautiful!

Products used:
ring

Service
Value
Shipping
Returns
Quality
Thumbnail of user amym646
1 review
1 helpful vote
March 30th, 2019

I will definitely be ordering from jeulia again and telling everyone I know. The ring fit perfectly. The free gift was amazingly beautiful, too.

Thumbnail of user charliew155
1 review
0 helpful votes
July 16th, 2021
Verified purchase

So Happy with my Purchase, my order arrived in a very good time and is absolutely beautiful. I would 100% order from here again and would highly recommend them. Customer services was really good to so all round a a fantastic experience thank you

Tip for consumers:
Would highly recommend

Products used:
Jewellery

Service
Value
Shipping
Quality
Thumbnail of user ibamber
1 review
1 helpful vote
September 15th, 2021

Thank you so *******@Jeulia.
I totally recommend this ring. It's affordable and it looks very nice! Just in love with it

Thumbnail of user britanim1
1 review
0 helpful votes
July 10th, 2018

Eight years after my husband put my first, smaller, wedding ring on my finger, he put my Jeulia on it! Valentines Day 2018 I received the most gorgeous Princess- Cut, three piece ring. I am a teacher who washes her hands ALOT, it hasnt darkened or greyed at all! It is still as beautiful as when I opened that box. I get LOTS of compliments on it from students and other teachers. I love my Jeulia! Im a walking Jeulia advertisement! Will definitely order again!

Thumbnail of user safial
1 review
0 helpful votes
March 14th, 2020

Recieved my ring and necklace today and I'm so in love with the ring. Thank you so much for making such a beautiful ring. Couldn't be happier.

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From the business

Affordable luxury Jewelry for Everyone.

Business History

Jeulia is here to deliver quality and affordable jewelry that is unique and authentic. Every beautiful piece is designed and handcrafted in-house then shipped directly to you. We take great pride in our craftsmanship and utilize environmentally conscious materials so that you can feel confident in your purchase. We have thousands of breathtaking designs that run the gamut from timeless and traditional to modern and bold. We are confident that you will find many designs to fall in love with.
Our advanced design studio headquartered in Hong Kong creates a range of contemporary and bespoke styles for our customers all over the world. We deliver excellent quality at an affordable price by designing and creating all of our jewelry in-house, cutting out the middleman and slashing markups. From the hearts of our designers to the hands of our craftsmen, the end results is sharing our passion of unique and sustainable jewelry with our customers.
We are a customer-centric company and so earning your trust is our number one priority. Jeulia proudly offers a one-year warranty against any manufacturing defects on all of our jewelry. We also offer a 30-day money back guarantee should you be dissatisfied with your purchase.

Company Representative

Thumbnail of user jeuliaj
Jeulia J.
Affordable Designer Rings for Lovers.
Typically responds within 15 days

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