Jeulia has a rating of 2.65 stars from 6,627 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Jeulia most frequently mention customer service, tracking number, and return policy problems. Jeulia ranks 4th among Custom Jewelry sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 days
Great vendor. Awesome customer service. I absolutely love the ring. It was worth the wait. Will definitely buy from again.
I was sucked into purchasing some rings from this website on Feb 1st, 2024. It came in smaller than my actual ring size. I've been trying to get them to process the refund and it has been a major pain! They are trying to delay it so it reaches the 30-day return policy. The product looks cheap like kids' fake jewelry. Be very wary of this made-in-China junk! They will run away once they get your money! The return policy is just a gimmick!
Love this ring. It's absolutely beautiful. Only thing is, it snags on EVERYTHING! I contacted the customer service and originally thought I had been ignored but it was only a misunderstanding. They're replacing the ring for me. Would definitely recommend
I love my rings, this is my second purchase and I am not disappointed, I would only add the main stone is a bit gaudy due to size I love the detail and Really do love the ring just would look more realistic if the middle stone was a bit smaller, I will proudly wear it and recommend Jeulia to all my friends and family
UPDATE 2:. It is March 18th, my ring has finally arrived and it is absolutely gorgeous and the fit is perfect. I ordered it on January 14th 2021 so it took a while to come in but each time I contacted them they were swift to reply and help me. I cannot say I will order from them again because of the wait time but the ring is amazing. It does not feel cheap. I will leave a final update after I wear it for a while to let you all know how it does through wear and tear. I could not get the best picture of it, I bought the engagement ring with a wedding band to go inside of it.
UPDATE: it is currently 2/20/2021 over a month since I have ordered 1 ring, it was not a specialized order, didn't need an engraving or anything. I've contacted customer support multiple times and just keep getting told "give it a few more days". I am getting more and more disappointed. I have spent almost $200 and have absolutely nothing to show for it. Again, please read all reviews, make sure they are real. I unfortunately did not.
I ordered 1 ring almost 1 month ago now and it's still in the processing phase. I contacted them about it when it was after 14 days (their site says 7-9 process days) and they said they will put my order on a priority list but it didn't make a difference. I wanted to wait to leave a review until I got the ring but by the looks of it, it isn't ever coming. I'm feel so sad that I wasted this money on a ring when I could've bought one from an actual reputable seller. Please read ALL reviews before buying :( if ever receive it I will leave an update review on my honest opinion but so far I'm not too happy
These rings are absolutely perfect and are great quality. I plan to use the thinner one as my wedding band! Wish I had seen that they are sold separately, but I'll find a use for the other one because it's just so beautiful!
I have ordered from Jeulia in the past and have not needed a signature. I was not notified that this present order needed a signature. I don't want to have to be home all day waiting for DHL. I asked for a friday delivery, they came on a wednesday. This is constant with DHL. Everything gets mixed up. Next time I order from Jeulia, they need to be more specific on the delivery options. BTW, the ring I ordered was great!
The online shopping experience with Jeulia has been so very pleasant. I have shown my wife's ring off and made her day time and time again!
Thank you
I purchased two rings from here. One I absolutely love and get compliments on daily it is going around center stand with three diamonds on each side looks very dainty. The other me I didn't like and they would not allow me to return it because I had taken the sizing sticker off of it. I dug through my garbage can and couldn't find it so I was out $129. The return policy could use a little wiggle room. But I would still buy from them again!
The sizes on this site seem to run a tiny bit large, and since they do not allow returns on anything but whole sizes, I had to buy a second one of the same design. I would have happily paid for return postage, and left the tag attached, but no go. The ring is lovely and sparkles like the real thing without the cloudliness of some fakes. It looks perfect next to my real diamond band.
Super nice hoop earrings, I got plenty of compliments! I got the gold ones and they match perfectly my skin tone. Very flattering. Shipping was fast and handled professionally. I definitely recommend this company!
Arrived on time. Center stone is sparkly but not crystal clear. Glad to find a ring with half sizes. Also like the square stones in the band. Would recommend!
******* order number I'm in love with it the size was off but it's the most beautiful ring I've ever seen and I'm proud to wear it
I requested a rush on my order and received my ring within 3 days! Customer service was great! Ring is very pretty however it is larger than I thought and the size of the stones makes it appear glass-like certain ways you look at it. May return it for smaller stone ring. I will attach a picture on Jeulia website for all to give their opinion.
Great experience with company! Would purchase again from Jeulia.
I ordered the white sapphire and emerald ring in early December, and received it near mid-January. I chose the free shipping option. I really appreciate owning a ring whose stones are chemically and optically identical to its mined counterpart. When the only difference between stones is that one is taken out of the ground and the other is grown in a lab, why not go for the lower priced ring? Thank you so much.
It is an online jewellery store that sells engagement rings and wedding bands as well as a wide range of diamonds, gemstones, and metals at reasonable prices. Her goal is to provide us with high-quality products at the most affordable prices.
I have ordered multiple items from Jeulia and everytime, they are beautiful pieces. The only thing that I would like to be different, is quicker shipping. We have all been spoiled by Prime 2-day shipping. A 14 day order-to-home ship time is just a small price to pay for the beauty you get. They always have great deals though!
I ordered the hoops in silver and white gold. I love them. They are not to heavy. Close easily. Seems to be a good clasp.
Ring is absolutely gorgeous! I paid the extra $20 for shipping and was totally worth it! Sizing runs small so make sure you double check their website. I order the 8.25 but took it to my jewelers to find out it was barley a 7.5, other than that Im super excited for it! Thank you!
The center stone is bigger than I thought it would be, which is ok. It is a beautiful ring. I need to get it sized down, a 1/2 size or maybe full.
In almost a year after the purchase the ring has not dulled, cracked, no stones are missing, it is still shiny and beautiful. If I had to say one bad thing is that the ring has 'stretched' and no longer fits as firmly as it did before. It's not falling off however at times it slips to either side of my finger and I have to keep adjusting it. My advice would be to buy it a size smaller. That should help.
I'm so happy I came across Jeulia. She had the best assortment and the cheapest prices while I was looking for a diamond ring for my fiancée. She also assisted us in selecting the ideal ring setting. We're thrilled with the purchase!
Ring looks very nice on website picture! But went I revived it the Lab stone sapphire looked to cloudy not clear just a little disappointed.
It sparkles like fire and is beautiful but the center stone is a tiny nice-looking. It's gorgeous though!
My engagement ring is gorgeous. We received it like a week ago... my bf at the time wanted to make the engagement special.
We purchased my wedding set off of Jeulia and we couldn't be happier the only reason I gave 4 instead of five stars was my shipping took alot longer than what I had paid for but once talking to customer service they located it and got it to me in two days! They were easy to work with and were very nice and helpful. I would recommend paying the extra for 1-4 day shipping because it's worth it! Will definitely purchase from them again.
Affordable luxury Jewelry for Everyone.
Jeulia is here to deliver quality and affordable jewelry that is unique and authentic. Every beautiful piece is designed and handcrafted in-house then shipped directly to you. We take great pride in our craftsmanship and utilize environmentally conscious materials so that you can feel confident in your purchase. We have thousands of breathtaking designs that run the gamut from timeless and traditional to modern and bold. We are confident that you will find many designs to fall in love with.
Our advanced design studio headquartered in Hong Kong creates a range of contemporary and bespoke styles for our customers all over the world. We deliver excellent quality at an affordable price by designing and creating all of our jewelry in-house, cutting out the middleman and slashing markups. From the hearts of our designers to the hands of our craftsmen, the end results is sharing our passion of unique and sustainable jewelry with our customers.
We are a customer-centric company and so earning your trust is our number one priority. Jeulia proudly offers a one-year warranty against any manufacturing defects on all of our jewelry. We also offer a 30-day money back guarantee should you be dissatisfied with your purchase.
We apologize for all the inconvenience caused to you. Could you please offer us your order number or the name/email used to place the order? We are experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. We appreciate your patience.