• JetPens

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Overview

JetPens has a rating of 3.36 stars from 14 reviews, indicating that most customers are generally satisfied with their purchases. JetPens ranks 23rd among Stationery sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Returns
    3
  • Quality
    5
See all photos
How would you rate JetPens?
Top Positive Review

“Great site”

Brent J.
11/10/21

Have made a half dozen orders so far and no problems. Warning: this site is addictive! Great selection of all kinds of drawing supplies.

Top Critical Review

“WARNING: STAY AWAY”

Christopher M.
4/12/22

WARNING: STAY AWAY This company has some seriously strange ideas about security. I tried to purchase a planner from them on 4/8/22. The purchase went through and I was debited the correct amount. Two days later on 4/11/22 I received an email explaining that they needed to "verify" my purchase, and telling me that they had not only kept all my credit card info, but that they'd gone back in and made a second, unauthorized debit, and that I needed to verify the exact amount of that debit before they'd send me the planner I ordered. I checked with my bank and this is absolutely not a typical thing. I ended up canceling my credit card to prevent them from making further debits. After further emails back and forth, I'm convinced they weren't trying to scam me, but no vendor should ever make unasked for withdrawals from anyone's account for any reason. That's NOT how you verify a purchase. I did receive my initial money back, as well as the second debit, but I'll never do business with them again, and I urge anyone to check that they've ceased this practice before buying anything from them.

Reviews (14)

Rating

Timeframe

Other

Thumbnail of user brentj69
2 reviews
1 helpful vote
November 10th, 2021

Have made a half dozen orders so far and no problems. Warning: this site is addictive! Great selection of all kinds of drawing supplies.

Products used:
Pens

Service
Value
Shipping
Quality
Thumbnail of user lynm52
1 review
2 helpful votes
July 10th, 2020

Jet Pens always seem to have what I am looking for at a reasonable price. Have never been disappointed in any item I have purchased. & their reviews of new product have been helpful.

Thumbnail of user catherinel12
2 reviews
2 helpful votes
November 18th, 2018

I've been using JetPens since 2013. They are my #1 go website when I need new drawing tools. They have a wide selection of pens, pencils and other things like sketchbooks and carrying cases! I mainly visit this site for the pens, but if you're an artist or you just love pens and stationary, I highly recommend visiting this website!

Thumbnail of user wandat27
4 reviews
2 helpful votes
September 24th, 2018

I am a pen junkie. I am always on the lookout for the elusive perfect pen. JetPens has everything and then some. I love that I can buy pens/markers/fine liners from them that I would not normally have access to or even know about. Also their prices are great and their shipping is even greater, I always get my orders within about 2 or 3 days of placing them and I always only use the standard shipping. If you love pens or stationary then you should definitely check out JetPens. I have placed well over a dozen orders on their site and have never had any issues!

Thumbnail of user jennieh5
19 reviews
30 helpful votes
August 29th, 2016

JetPens has so many pens and pencils to choose from. JetPens have pens that are hard to find in the US. Lots of import pen sand pencils. Also has office supplies and travelers notebooks and accessories. Not only do they have awesome pens and pencils but the customer service is fast and it seems as though actually care for customers orders and issues. I will be returning for sure!
Thank you

Thumbnail of user charleso25
11 reviews
14 helpful votes
September 16th, 2016

With a wide variety of art supplies from a reliable and trusted vendor this site is definitely in my bookmarks as one that I will come back to often.

Thumbnail of user leoa11
2 reviews
2 helpful votes
July 19th, 2015

Great pens at a great price and fast free shipping

Thumbnail of user alexp9
107 reviews
1,121 helpful votes
February 11th, 2012

I'm a stationery junkie, with my specialty being notebooks, highlighters and gel/liquid ink pens but a friend got me into fountain pens recently and looking for fountain pen friendly notebooks led me to JetPens. They carry a huge variety of Japanese notebooks (Kokuyo, Maruman) and the beloved Rhodia brand as well as many beginner/student friendly priced fountain pens (Lamy, Pelikan and cheaper Sailors). There are also a ton of other items: pencil cases, inks, mechanical pencils and so forth. They offer free shipping above $25, which is so easy and tempting. The packaging is always fine, no ink bottles broken or notebooks scuffed. Many customers review the items making their product review system extra helpful.

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About the business

Fine writing instruments, office supplies and art products imported from Japan and Europe. Bestselling brands include Pilot, Uni, and Zebra. Free US domestic shipping for orders over $25!

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