• JetPens

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Overview

JetPens has a rating of 3.36 stars from 14 reviews, indicating that most customers are generally satisfied with their purchases. JetPens ranks 29th among Stationery sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Returns
    3
  • Quality
    5
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How would you rate JetPens?
Top Positive Review

“Great site”

Brent J.
11/10/21

Have made a half dozen orders so far and no problems. Warning: this site is addictive! Great selection of all kinds of drawing supplies.

Top Critical Review

“WARNING: STAY AWAY”

Christopher M.
4/12/22

WARNING: STAY AWAY This company has some seriously strange ideas about security. I tried to purchase a planner from them on 4/8/22. The purchase went through and I was debited the correct amount. Two days later on 4/11/22 I received an email explaining that they needed to "verify" my purchase, and telling me that they had not only kept all my credit card info, but that they'd gone back in and made a second, unauthorized debit, and that I needed to verify the exact amount of that debit before they'd send me the planner I ordered. I checked with my bank and this is absolutely not a typical thing. I ended up canceling my credit card to prevent them from making further debits. After further emails back and forth, I'm convinced they weren't trying to scam me, but no vendor should ever make unasked for withdrawals from anyone's account for any reason. That's NOT how you verify a purchase. I did receive my initial money back, as well as the second debit, but I'll never do business with them again, and I urge anyone to check that they've ceased this practice before buying anything from them.

Reviews (14)

Rating

Timeframe

Other

Thumbnail of user christopherm2054
1 review
1 helpful vote
April 12th, 2022

WARNING: STAY AWAY

This company has some seriously strange ideas about security.

I tried to purchase a planner from them on 4/8/22. The purchase went through and I was debited the correct amount. Two days later on 4/11/22 I received an email explaining that they needed to "verify" my purchase, and telling me that they had not only kept all my credit card info, but that they'd gone back in and made a second, unauthorized debit, and that I needed to verify the exact amount of that debit before they'd send me the planner I ordered.

I checked with my bank and this is absolutely not a typical thing. I ended up canceling my credit card to prevent them from making further debits. After further emails back and forth, I'm convinced they weren't trying to scam me, but no vendor should ever make unasked for withdrawals from anyone's account for any reason. That's NOT how you verify a purchase.

I did receive my initial money back, as well as the second debit, but I'll never do business with them again, and I urge anyone to check that they've ceased this practice before buying anything from them.

Tip for consumers:
DON'T EVER USE THIS SITE UNLESS THEY'VE STOPPED THEIR INVASIVE PRACTICE OF KEEPING YOUR CARD AND MAKING UNAUTHORIZED DEBITS

Products used:
I never received my purchase.

Service
Value
Shipping
Returns
Quality
Thumbnail of user donq24
1 review
2 helpful votes
May 29th, 2020

Placed an order for some ink bottles and writing pads. Days later get an e-mail. One of the bottles of ink is actually out of stock even though it shows on the web site. They will refund or I can choose another item at or below the value of the ink. Seemed odd the way they worded it, but I chose a Pilot Metropolitan as I never had one yet. It was less than the value of the ink. It doesn't come with a converter, so I ask them to include one, I'll pay the couple dollars difference. They ignore my request, send me the pen without a converter and offer a refund of $1.08. Pure nonsense. Terrible customer service. I would gave thrown in the silly converter after wasting so much of my customers time, but at least put the converter in the order as requested and charge the couple dollars extra for it. Now I have a pen with no converter to use with the ink I bought. Petty, unprofessional nonsense. Back to Goulet Pens for me.

Thumbnail of user christonl
1 review
0 helpful votes
August 29th, 2021

Hello, my name is Christon And I ordered products worth $51. I ordered it on the 18 of august and Have yet to get it ordered.

Tip for consumers:
DO NOT SHOP AT JET PENS ALL THE REVIEWS ARE BOTS!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user colinm145
1 review
10 helpful votes
March 12th, 2019

Wow. This company blows chunks. I am never giving them another dime. They are rude, belittling, and outright petty.

Here's the story:

Several months ago, I ordered a vanishing point stub nib unit. It arrives, no big deal. I put it in, terrible hard starting. I check to make sure that it's not my writing angle, I'm using my standard pilot blue black ink, check with a loupe, baby's bottom.

I email Jetpens, get a woman named Renee. She tells me to go ahead and try tuning the nib. I do some passes with micro mesh and get the worst of the baby's bottom out, but now it's still hard starting less, but following the right tine when it does, giving half width lines and failing on crossstrokes. I check more carefully, there was a defect. There is a polish bite running up the entire side of the left inside tine. I can't fix that without cutting past the tipping and into the gold. I let her know, she sends me a prepaid shipping label. Awesome. She mentions having "our team inspect it" so I include a full page writing sample showing all the problems, circling at least 20 different spots on a page where (after my tuning) it still has issues. I also include a writing sample with a properly tuned pilot stub nib, showing that there is absolutely something wrong with it.

Wait a week, and I get an email. "We couldn't find anything wrong." She said. "Let's mail you back the exact same nib."

I tell her that it's absolutely unacceptable to just return to me a nib I demonstrated was defective. They refund me my payment, along with a little passive aggressive "In our experience this nib seems to write normally, so in the future we would suggest choosing a different pen as other Vanishing Point stub nibs might write similarly." That pissed me off a bit but whatever, I let it slide.

This is my first experience with them as a customer. I have never ordered anything nor returned anything to them prior to this.

Fast forward several months to this week. I need some zebra D1 refills for my new sailor multi pen. Jetpens is the only one that seems to have 'em for a decent price. I still need to clear $25 for free shipping, so I toss in an EF pilot kakuno that I plan to give away.

The next day I get an email from a woman named Emily.

Quote"Thank you for your recent order with us.
Unfortunately as we were previously unable to confirm an issue you previously reported with a Pilot nib, we are concerned that other Pilot pens would not meet your needs either.
We can proceed with any of these options:

Cancel and refund your order.

Ship the order as you placed it if you accept that the Pilot Kakuno in your new order cannot be returned.

Remove and refund the Pilot Kakuno from your order, and ship the remainder of your order."

Okay, number 2 is f**king ridiculous. I returned a STUB, GOLD nib because it was defective, and they go out of their way to flag my name for MONTHS later, that I can never again order a pilot pen without being banned from ever returning it? What. The. F**k. I ordered a kakuno. A $12 pen. They are really going so far as to be this petty over $12? Goulet has lost more than $150 on me as customer in just giving me free stuff when problems arise (often unsolicited. They just threw in a $90 visconti pen case when I had problems with a homo sapiens, in addition to returning and exchanging and testing the new one for me, didn't even tell me they were doing it), and I've returned their generosity with thousands of dollars in business. They treat me right, I give them my money, even when they're a little more expensive. This is deliberate $#*!ishness. But I am reasonably polite.

Quote
I'm confused. I had a problem with a stub nib VP. I do not follow the logic that I couldn't return a kakuno with an extra fine if there was a problem with that pen. The nibs are different materials and literally completely opposite sides of the spectrum on size. I also gave very clear macro photos and writing samples showing that the VP nib was indeed defective, so telling me that I can't return the kakuno if it's defective is more than a little strange. I don't expect there to be a problem with it, I have three pilot penmanship with that nib already.
Do you guys actually want my business? This is not exactly a great way to make a customer feel confident. I've had issues with pens from Goulet but they've been accommodating and I've given them thousands of dollars in business.
If there is a problem with the kakuno's nib, I would like to feel confident that you'll take care of it. No brand is completely immune to failings in quality control.

I responded within an hour during the business day but they wait an entire day to get back to me. Again, pretty sh*t customer service practice, dragging things out like this.

Quote
Thank you for your reply, and I apologize again for any inconvenience.
While we are happy to help in the case of a defective item, we unfortunately weren't able to confirm the issue with your Pilot Vanishing Point nib. As we're concerned that other Pilot pens may also not be to your satisfaction, we can only ship Pilot pens to you if they are not returnable.
We understand if you would prefer to cancel and refund either your order or only the Pilot Kakuno pen, and we would be happy to assist with those options.
Please let us know how you would like to proceed. Thank you for your patience.

Not only a non-answer, but a deliberately petty, pathetic, and passive aggressive non-answer. They can get f**ked sideways with a rake.

My reply was much less nice. I told them to just ship my goddamn order because I need the zebra refills. But they've lost me as a customer forever because of this. It's petty and pathetic and sad. They don't deserve to be in business if they think that a single event with a single customer having a problem that "we couldn't recreate" is grounds from banning them from ever having recourse from defective products ever again. I emailed her back within five minutes and yet again, will not be hearing back until tomorrow at the earliest. Truly garbage service.

This is literally worse than Phil Wang at TWSBI. And that guy is a gigantic douche.

Pathetic. I hope this serves as a warning that Jetpens really doesn't care about us whatsoever. Take your business elsewhere, these people don't seem to want it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user debbied13
1 review
6 helpful votes
May 28th, 2014

Horrible customer service. They maintain that they will answer all emails (the only way you can communicate with them) within 24 hours of receipt.

I have sent four separate emails, and they have ignored every one of them. So the way they handle customer complaints is to simply ignore (and thereby screw) their customers.

I will never, never make the mistake of doing business with this rip-off joint again.

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About the business

Fine writing instruments, office supplies and art products imported from Japan and Europe. Bestselling brands include Pilot, Uni, and Zebra. Free US domestic shipping for orders over $25!

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