• jetBlue

jetBlue

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Overview

jetBlue has a rating of 1.93 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about jetBlue most frequently mention customer service problems. jetBlue ranks 192nd among Plane Tickets sites.

  • Service
    25
  • Value
    23
  • Shipping
    10
  • Returns
    11
  • Quality
    18
Positive reviews (last 12 months): 5.3%
Positive
1
Neutral
0
Negative
18
12
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • My flight was canceled due to weather on the day of my flight.
  • Chatted with customer service who told me that they fixed it for me and entered my date of birth.
How would you rate jetBlue?
Top Positive Review

“Excellent airline!”

Liam F.
3/17/23

I've been flying JetBlue for years. The flights are rarely delayed, the flight attendants are very friendly, and the tickets are fair price. You also get to watch TV on these monitors in front of you. They also provide a variety of food, including food for those with dietary restrictions (veganism, vegetarianism, etc). JetBlue is a great company and I would recommend flying with JetBlue.

Top Critical Review

“Bad employees, bad carry-on fees schemes, priced same as every other airline”

Dorian P.
2/21/24

February 20,2024 flight, Boston to Richmond. D.E.I. Hire "getting her nails did" instead of doing her job. JetBlue has really really gone downhill. From their changed ridiculous carry-on bag fees, down to the lower quality of staff they hire nowadays, they're just on a serious spiral downward. The JetBlue employee at our departure gate literally shut the jetway door in the face of my seven year old daughter and me exactly 15 minutes before the departure time, and she had the gall to tell me she couldn't let us on our flight because "we close boarding 15 minutes before departure, nothing I can do to help you". Meanwhile, the plane was right in front of me and my child, and they hadn't closed the door to the plane and the jetway was still attached. It was pretty clear the gate lady simply wanted to leave the area and be done. They had made check a single carry-on bag because JetBlue is doing this absurd marketing plot with carry-on fees, so my checked bag was on the original flight already.After 45 more minutes of waiting in a customer service line, they said the best they could do was make me wait six hours at the airport with my child for the midnight flight. So, at the end of another six hours of sitting at an airport, for no other reason than the original gate employee "wanted to get her nails did", I had to track down my bag that had arrived the destination 6 hours earlier, which was another ordeal full of bad employees. Terrible.

Reviews (68)

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Reviews that mention popular keywords

flight (14) customer service (4)
Thumbnail of user s28320299
29 reviews
269 helpful votes
March 17th, 2023
Verified purchase

I've been flying JetBlue for years. The flights are rarely delayed, the flight attendants are very friendly, and the tickets are fair price. You also get to watch TV on these monitors in front of you. They also provide a variety of food, including food for those with dietary restrictions (veganism, vegetarianism, etc). JetBlue is a great company and I would recommend flying with JetBlue.

Tip for consumers:
Very good airline, consider it!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahh2192
1 review
0 helpful votes
August 26th, 2022

Firstly, let me say that I never take the time to write a review but I have been so impressed with JetBlue customer service! For many reasons in the past I have chosen to travel on JetBlue as my preferred airline. The latest reason for my choice centered around a friend who had to change a departure date due to a family funeral. The JetBlue rep handled this beautifully without penalizing her…. It certainly helped during an emotional time. THANK YOU, JETBLUE

Service
Value
Thumbnail of user yvonnew344
1 review
0 helpful votes
May 18th, 2023

Last month I purchased a plane ticket to Mexico, I am absolutely thrilled with my experience with jetBlue. From beginning to end, the journey has been an absolute dream come true. The process of booking was seamless and easy, and I was utterly impressed by the good price of the ticket. Upon boarding the flight, I was blown away by the incredible hospitality of the crew members. After my experience with jetBlue, I can confidently say that I will be choosing this airline for my future travels.

Tip for consumers:
don't hesitate to fly with them

Products used:
flight ticket

Service
Value
Shipping
Thumbnail of user traceyj238
1 review
0 helpful votes
March 6th, 2023

We were on flight 503 today 3/5/23 and it was simply amazing, yes it was delays so what I ride the nyc subways. From the captain to the 2 men, 2 women flight attendants thank you so much for a pleasant flight. Jet Blue the whole experience was great.

Thumbnail of user adel5
1 review
0 helpful votes
February 9th, 2023

Excellent thanks and the staff they are lovely and easy to talk to and the service is very lovely and I enjoy it

Thumbnail of user taraneej
15 reviews
30 helpful votes
March 15th, 2017

This is my favorite airline. The seats are comfortable and I absolutely love the blue chips! The 5 stars are for the blue chips. Con: it got a little more expensive and they don't really include any baggage in the bare fare any longer.

Thumbnail of user jd238
6 reviews
2 helpful votes
June 21st, 2017

I travel often in this airline and services before boarding and ending of the trip it is always a pleasure. Attendance staff care all the time of your necessities and if you want more snacks or drinks they are more happy to give you more.

Thumbnail of user andrews179
25 reviews
35 helpful votes
January 16th, 2016

JetBlue provides first-rate service, particularly for travelers like me with disabilities, on my frequent flights in and out of Boston. It stands in sharp contrast to other US airlines, most of which are abysmal.

Thumbnail of user daphneyp
7 reviews
2 helpful votes
June 12th, 2016

Love flying with jet blue. Great leg room. The crew is awesome. Always find the flight I want to burbank at great price.

Thumbnail of user maryw309
2 reviews
0 helpful votes
October 9th, 2017

More room for your legs, in-seat videos and pleasant hostesses for your flights. We've found flights to be on time and the pilots very personable.

Thumbnail of user joei9
7 reviews
23 helpful votes
January 30th, 2015

I love to fly jetblue. Unfortunately, I find that 99% of the time they experience delays and my life is affected by this, but over all, great customer service and clean, new planes.

Thumbnail of user nancys25
8 reviews
24 helpful votes
September 20th, 2016

Jet Blue is my first choice in choosing an airline. Why? The seats are extremely comfortable, the flight crew for the most part are courteous as well as the ground crew. I have only had a few problems that have come up, delayed flight for one which is either due to weather or mechanical problems.

Thumbnail of user morganm30
1 review
1 helpful vote
July 23rd, 2014

I fly with JetBlue every chance I get! They're consistently on time, allow a free checked bag, have a great staff, comfy seats, and in-flight entertainment.

The one time my flight was delayed for 4 hours, they ended giving everyone a $100 voucher and giving everyone snacks at the terminal. They went above and beyond here, and I really appreciated it.

Thumbnail of user laurap48
4 reviews
1 helpful vote
March 29th, 2015

Jetblue does have limited airports they use, however if they are going where you need to go they will ALWAYS go there for a cheaper price. One time I got to the airport earlier than I needed to be and they said that they had an earlier flight if I wanted to go on that one with out paying anything extra. The flight that they offered us was actually a more expensive flight which is why I choose the later flight and they also gave us the extra leg room seats. I would say that this is really a company that goes the extra mile for it's customers.

Thumbnail of user angelak52
2 reviews
1 helpful vote
December 11th, 2016

Affordable and I felt safe

Thumbnail of user michaell190
5 reviews
6 helpful votes
April 9th, 2016

Best airline in the USA by far!

Thumbnail of user jamess444
10 reviews
3 helpful votes
August 6th, 2016

Always worth it to buy extra room seats and only $35

TV make any flight go fast

Thumbnail of user anonymousa34
4 reviews
11 helpful votes
March 30th, 2015

I travel through JetBlue almost everywhere I go, it is the best airline to go through. I have also tried their getaway packages, great options available! I do wish they had more destinations but still a great airline.

Thumbnail of user billyk15
3 reviews
1 helpful vote
April 16th, 2015

Jetblue is one of the best airlines! They have fantastic customer service and definitelty are not just about jamming a bunch of people into a flight.
Gotta look for their yearly flight around the globe pass.

Thumbnail of user laureni5
5 reviews
6 helpful votes
August 11th, 2015

They are the best

Thumbnail of user richards89
5 reviews
16 helpful votes
Thumbnail of user petej
38 reviews
295 helpful votes
November 27th, 2007

Best US Domestic Airline - It's cheap, the planes are new, the crew is friendly, there's a decent amount of legroom, and they have 37 channels of cable TV. What more could you ask for? I love Jet Blue.

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About the business

JetBlue offers flights to 90+ destinations with free inflight entertainment, free brand-name snacks and drinks, lots of legroom and award-winning service.

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