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Jessica London has a rating of 1.15 stars from 139 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Jessica London most frequently mention customer service, credit card, and return fee problems. Jessica London ranks 2336th among Women's Clothing sites.
This company responds to reviews on average within 15 hours
No positive highlights yet
The comfort waist denim,especially olive drab and the blue,thank you All items wear well I am a lone time customer
Bought 2 tank dresses - same style but different colors - in the same size I've worn for several years for an upcoming trip. They were way too large. Original exorbitant shipping charge of $14.98 brought the cost up to $59.08; now I have the pleasure of paying $10.99 to return them and can wait for $31.00 back - slightly over half what the purchase cost me. That's outrageous! Maybe they make their money from sizing improperly and then raking in the cash from returns. An earlier order of a pair of pants came in very flimsy fabric, and I should have just stayed away. Very displeased. Will never again order from them - or their affiliates.
The shipping costs are excessive, causing me not to shop there anymore especially when reputable stores like Macy's, Dillards, and even Amazon Prime offer free shipping. I wanted to buy a top for $24.00 and the shipping was $9.99! This group of companies needs to revisit their shipping costs if they want to stay in business.
Tip for consumers:
Check shipping costs befoe you complete your purchase.
Products used:
tops
While shopping online to take advantage of a "50% discount" offer, I started noticing that their original prices seemed more than I remembered paying. Sure enough when I looked at the current catalog, the prices for the same items were higher. The same items had slightly different style #s, so I guess they can say they aren't the same items. I couldn't find anything that actually was sold for the "original price". When I read their disclaimers, I see that everything is worded vey carefully to protect themselves. I prefer to do business with ethical people, so I will not shop with them again.
I ordered a red denim skirt, when I received the skirt it is burnt orange, NOT RED. I wanted a red skirt for Christmas. Quality is good. As for the company not knowing what red is, is not good. I am not happy with what I was sent!
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Shop at Jessica London for modern, fashionable plus size clothing and styles. Glamorous looks on plus size clothing and accessories. Get great deals on great looks.
Hi Karen, I am a Customer Service Specialist with Jessica London. I apologize the skirt was not colored as advertised. Please reply with a message with your last name, order number, and zip code and I'll be happy to look into this.