Jerry's Artarama has a rating of 1.87 stars from 132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Jerry's Artarama most frequently mention customer service, free shipping, and live chat problems. Jerry's Artarama ranks 67th among Art Supplies sites.
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TREMENDOUS VALUE. I had an excellent experience with Jerry's. I ordered some unfinished wood frames, which are way nicer than what I expected. Beautifully built, beautifully packaged and protected. Pre-sanded. Came with hanging hardware. I just stained and applied poly to match my trim. I also bought some Mat backing boards and crystal clear acrylic glazing. Everything got to me at a tremendous price and within about three days of ordering it. It's a pleasure to thank them and i give them and these products FIVE STARS FOR SURE!
When returning a defective item, they expect you to jump through hoops. After purchasing an item that sporadically turned off, I was expected to sit and wait while recording the item to prove the item was defective. So, sit for potentially hours for nothing to happen, or for something to happen? Your business isn't appreciated here. Thankfully banks offer chargebacks. Good riddance to this scam of a store.
TREMENDOUS VALUE. I had an excellent experience with Jerry's. I ordered some unfinished wood frames, which are way nicer than what I expected. Beautifully built, beautifully packaged and protected. Pre-sanded. Came with hanging hardware. I just stained and applied poly to match my trim. I also bought some Mat backing boards and crystal clear acrylic glazing. Everything got to me at a tremendous price and within about three days of ordering it. It's a pleasure to thank them and i give them and these products FIVE STARS FOR SURE!
Products used:
picture frame
I love going to this store. The all staff is very pleasant and helpful. The products are good quality. I recommend going to Jerry's for all that you need.
Tip for consumers:
Jerry's Artarama in Providence R.I. is the place to go for help, & service.
Products used:
painting: brushes, pencils, paint, different mediums, etc
I've been buying my art supplies from Jerry's for almost 2 years now and they are without a doubt the best supplier I've ever dealt with. Customer Service is a pleasure to deal with, Ive only had to call them twice and the person that I dealt with, Emily, was pleasant and knowledgeable. The quality of their products are just great. They have a wide selection of art products and two Youtube channels to show you how to use them in fun and interesting ways.
I've been ordering from Jerry's for over 2 yrs. There has only been twice that I've had to call customer service abt a problem and they resolved the problem right away and sent me replacements. They ship usually within 24 hrs. They also have a fantastic art education side with hundreds of fun and informative videos, especially their Jerry's Live series on youtube and facebook.
I have been ordering from Jerry's since I have been in college. I have never had an issue with shipping, things have always come individually wrapped and delicate items, from aluminum paint tubes to brushes have always arrived in perfect condition. I can't speak to Jerry's online customer service. I am lucky enough to live close enough to a Jerry's store that I can return anything very easily there. The customer service at the store I visit, is always great.
I've ordered several items from Jerry's Artarama and had nothing but great results. The only complaint I have is their customer service which is awful.
Tip for consumers:
I haven't found any better deals on wrap around canvases
Products used:
Several different sized canvases, acrylic paint, and metallic paints
I order from Jerryartarma about every two weeks due to they have great products and prices. They ship quickly and I've never had a problem with them. The only problem I have is that I can't quit buying paint supplies. Going to need a bigger she she'd to hold all my supplies. Shhh, don't tell my hubby.
Great quality for amazing prices. Great customer service. Super fast shipping. Wrapped securely. Saw mixed reviews and was not sure whether to order - I am glad I did. Give them a chance!
Ordered two portfolios on Saturday and they arrived Wednesday night. Both in excellent condition and were for a good price! I would buy from them again.
I ordered a large amount of products (wonderful sale) on a Thursday and to my disbelief and surprise the box was on the porch Saturday! I qualified for free shipping, the products were well packaged and in a VERY sturdy box. Their prices are great and I will purchase more from this business. I'm a very, very happy new customer!
I've been ordering from this source since the 90's... by phone before they were online. I have NEVER had a problem. They have a good selection of quality art materials at great prices.
I have used Jerry's Artarama almost exclusively for watercolor and drawing supplies for 9 years. I order quality professional products and they have always arrived well-packed in a timely manner. This includes large products like full-sheet paper. (A few years back they experimented with sticky cardboard "mailers" which could not be opened without tearing around the supplies stuck inside. I complained immediately, and never saw this style of mailer again.) My orders are precise and complete. When calling them about back-order items, the staff found my order and researched my inquiry promptly. Their prices are competitive; some super buy prices are amazing bargains.
I started with Jerry's as a student; I now take commissions, and teach watercolors and sketching, suggesting Jerrysaratarama as the main source for my students.
I have purchased a number of items from Jerry's over several years and always felt like I got a good deal (generally after comparison shopping against other art supply sites) and they shipped quickly and packaged the items properly. I wouldn't hesitate to purchase an item from Jerry's in the future.
The tubes of paint arrived in good condition, but one was not the correct color. It cost more to send it back to them than the tube itself, but I want a certain color. I sent it back with a copy of my order, and I have heard nothing yet...
My first order was well packed, and arrived on a timely basis. I placed a second order 7 days ago. The funds were immediately charged to my card. I checked my inbox and spam every day for a shipment notice, but all I received was an order confirmation. When I called about a shipment date today, I was put on hold for an hour before I gave up. I simultaneously tried their chat, and did get through after about 15 minutes, and learned that they are having problems with their delivery service, and I should contact them if I haven't received the product, which was shipped 7 days ago, in another 15 days ( from North Carolina to Florida). Can't imagine what shape it'll arrive in...
I have ordered from Jerry's several times. I find their prices and selection to be good and I have had no problems at all with shipping. I have not needed to contact customer service do I can't speak to that.
I had purchased an e-gift card for a friend over the weekend, but she never received it after several hours. Unfortunately customer service was closed by the time I contacted on Saturday night, and I was not feeling very hopeful about getting the issue resolved quickly. I sent a message on the website to their customer service, and left a voicemail. Both were responded to by Monday morning. They worked with me to send the card to another email for the recipient, and it arrived to her within minutes of the customer service rep telling me it had been sent! I was not optimistic because of the reviews here, but I felt I should come back and share my positive experience, and let everyone know that they can resolve your issue fairly quickly. And if it happens over the weekend, it might take a little extra time, but they were very responsive in helping me resolve this problem.
I can't say enough good about this art supply company-they ship quickly and pack well-this is a great place for those who teach art classes as I do-quantity discounts are amazing and they have frequent special sales promotions-I have talked to their people on the phone in case of a problem-they are terrific-they have almost everything in art supplies-the website is easy to search if you remember its HUGE-I love them and to me they are far above $#*! Blick and others-hard to beat Jerry's prices and service
Products are great, and prices are the lowest I have found anywhere. I've been a happy customer for years.
Recently, I bought 5 plein air frames (a wonderful product which I like because of its rich gold finish). They are sturdily built but arrived damaged from abnormally rough treatment somewhere along the line. Jerry's replaced them quickly, with good cheer -- never any hassles with them.
Jerry's did not ask me to write this review -- I just want to reward their excellent customer service. I've never had any complaints.
I was looking for a portfolio protector to protect a 24"x36" foam poster I had made and google led me to Jerry's Artarama. I've a very safe person so I googled them and saw all these bad reviews on this site, it made me rethink from ordering here so I seeked out alternative options, but the other place was trying to charge me $13 to ship my item because it's "oversized" so I decided to go with the cheaper option that gives free shipping for orders over $35 and order through Jerry's. Of course my order got canceled so I called them up and ask them why. They told me the address was funky so after confirming my address they manually overrided it and put in the address I told them. I didn't have faith that my order would arrive in one piece since so many reviews said their items were beat up etc. It took 6 days for my items to arrive but I got it and WOW- the packaging is FANTASTIC. It actually took me over 5 mins to unwrap it all because it was packaged so carefully and thoughtfully! Props to Jerry for good packaging and sending my correct items and good service on the phone.
I LOVE SHOPPING AT JERRY'S ARTARAMA ONLINE. I LOVE THE SPECIALS THEY HAVE. I HAVE PURCHASED A LOT OF MY ACCRYLIC PAINTS AND MEDIUMS FROM JERRY'S. I HAVE ALSO PURCHASED CANVASES, PAPER PADS, COLORED PENCILS, ALL DIFFERENT KINDS OF ART SUPPLIES. EVERYTHING I HAVE ORDER HAS BEEN TOP NOTCH, OF VERY GOOD QUALITY. I HAVE NEVER HAD A PROBLEM WITH THEM OR WITH GETTING MY ORDER. IF YOU NEED ART SUPPLIES... JERRY'S THE ONE FOR YOU...
Fantastic, fast, great quality, professional...
One of the best on the web!
LOVE THEM... they are awesome in every way. I buy a lot of stuff from them and everything is always correct and prompt. Customer service is fabulous and they always give you the best product for your money
Discount Art Supplies store up to 85% off. Artist materials since 1968! Save on professional fine art materials online with great service.