• JenJenHouse

Overview

JenJenHouse has a rating of 2.15 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about JenJenHouse most frequently mention customer service, and poor quality problems. JenJenHouse ranks 276th among Wedding Dresses sites.

  • Service
    3
  • Value
    2
  • Shipping
    3
  • Returns
    1
  • Quality
    2
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I ordered a wedding dress, and paid the full amount of the cost of the dress + size customization + shipping.
  • The customer service is really poor and doesnt care about your opinion or your comments.
How would you rate JenJenHouse?
Top Positive Review

“Great wedding dress and 3 bridesmaid dresses”

Caro T.
5/8/17

In 2013 I ordered a wedding dress and three bridesmaid dresses after providing exact measurements. The order took some time because they came from China, but they arrived as promised and the workmanship was very good (phenomenal when you consider all four dresses cost less than $1,000 combined). I would not hesitate to use them again.

Top Critical Review

“I ordered a dress online and didn't receive it”

Sally R.
5/23/22

I have ordered a dress from this website on 27 march for 200$ and i was supposed to recieve the order a month ago and i haven't recieved it I have tried contacting them many times with no response The worst dress website, don't buy from them!

Reviews (47)

Rating

Timeframe

Other

Reviews that mention popular keywords

dress (36) customer service (7) return policy (3)
Thumbnail of user sigyeongg
3 reviews
5 helpful votes
November 6th, 2013

I looked at 100's of dresses and decided to order A style at Jenjenhouse. I am a plus size woman and was a little concerned if they could really make this for me. I put in my measurements and sent off my payment and immediately I received communication regarding my order. They were very responsive to any questions and the price was incredible. My cousin was with me when I opened the package which was nicely packed and folded. I opened the package and WOW! The craftsmanship was impressive.

Thumbnail of user kimi24
1 review
1 helpful vote
July 19th, 2014

I ordered a dress for a wedding from jenjen and it is amazing. The craftsmanship is excellent. I could not find a fault with the dress. I ordered it custom fit, it was perfect. The dress was made and here in Scotland in 14 days. I will certainly be buying from them again.

Thumbnail of user rachelp15
1 review
2 helpful votes
September 25th, 2013

I'm a professional classical singer and have used JenJen for several of my concert attire dresses. All I can tell you is that for me, who has to have custom dresses made due to size issues and being able to breathe easily for recitals, I LOVE JenJen! You cannot find the quality of workmanship anywhere in the malls, not even in high-end stores, for this price. I'm also over 40, so the fact that they have super elegant, yet current styles that aren't "pre-pubescent prom queen" or "beauty queen size 0" is a HUGE plus! They are perfect for my line of business!

The two dresses I got just this summer for a concert last week are perfect in everyway & I've received nothing but compliments on them. They fit perfectly, are well done (I grew up sewing & making my own dresses through high school), & a joy to wear.

You have to order at LEAST 2 months in advance of your date, so make sure you do so, but it would take me that long to go out & shop for a dress here locally. Make sure your measurements are correct & I don't think you'll have any problems.

I recommend them every chance I get!

Thumbnail of user frankz6
3 reviews
0 helpful votes
November 6th, 2013

I bought a veil to match my wedding dress. I wanted it to be longer (to my waist) at first place, but you told me that now it was unable to make it for me. I also bought it whatsoever and got it yesterday. It turned out to be good and a nice match with my dress. Anyway, thank you

Thumbnail of user cindyf7
3 reviews
4 helpful votes
November 2nd, 2013

I bought this pair of shoes for my wedding. Actually the shoes are of high quality. The ivory color is also very beautiful. Really very nice shopping experience from you. Thank you!

Thumbnail of user jaerh
1 review
0 helpful votes
Thumbnail of user tessaqf
1 review
4 helpful votes
October 20th, 2013

I have no idea why so many people are unhappy, but I don't think so, I feel that it is a good site and I will come here again.

Thumbnail of user haneyz
2 reviews
1 helpful vote
October 22nd, 2013

I wanna tell everyone, jenjenhouse is amazing, it deserves you to purchase something from there.

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From the business

Buy 2018 newest style for wedding dresses, bridesmaid dresses and evening dresses at the wholesale cheap price. Be wonderful for your big day!

Company Representative

Thumbnail of user jenjenh
JenJen H.

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