JenJenHouse

I ordered a sleeved dress with details in tulle and received a crumbled, carelessly layered mess that I will have to fit again using a tailor. The overall fit is all right (and it should be as it was custom made) is a bit too loose, but the sleeves are large enough for two sets of arms and are supposed to be tight. There was no option where I could give my arm measurements when ordering, which I'm very disappointed about. The support in the bodice is made using some sort of foam, which does not handle shipping well. It's creased and crumbled and I'm not sure how I'm supposed to correct that.

In its current state its completely unfit for wearing in public.

I will have to re-fit the tulle as it's carelessly sewn into place with fishing wire, and the sleeves will need a trimming due to previously stated problem (and I do not find this acceptable at all seeing as I paid extra to have it custom fit!).
I also found that the tulle is very see-through compared to the picture on their website, and nowhere did it state that I would have to pay almost 40% of the dress' value in extra taxes due to customs because it would be shipped from China!

Apart from the weird fitting it would have been an acceptable experience. The dress was here 10 days before time and the support in the bust is rather good. If JenJenHouse would be so kind as to post the missing information on their website in the future so that other costumers will have a more pleasant experience, I would be thankful.

If I had had to pay half the price I would have no complaints, but I've been shipped a dress that I have to finish myself! I won't be buying from this company again. I'd rather sew it myself.