JenJenHouse

THE DRESS WAS HORRIBLY CHEAP AND NOTHING LIKE ON THE PICTURES. They changed the fabric for a cheaper one. The dress wasn't symmetrical and had many imperfections (dark spots, traces of the needle ON THE MAIN PART), the sewing was really bad. They force you to chose personalised measures, but the dress was awfully not adjusted. Then, they tell you to go spend extra money to adjust it again WHICH THEY SHOULD HAVE DONE SINCE WE PAID FOR IT. The customer service is really poor and doesnt care about your opinion or your comments. They force you to reorder again even if you say no multiples of times. The photoshop all their pictures to make the dresses look expensive and totally glamourous, but the real version is absolutely cheap and not worth the price. It looked like it was done by amateurs. My dress looked like a red carpet dress on the website, but was more like a Halloween costume in real. They force you to keep the dress and dont mind the mistakes done while sewing it, even if it prevents you from wearing it. PLEASE DONT TRUST THIS COMPANY AS IT IS A BIG SCAM. I TOTALLY SUGGEST YOU TO SHOP ELSEWHERE UNLESS YOU WANT TO SPENT SO MUCH MONEY FOR SOMETHING SO CHEAP AND NOT WORTH IT.

I received my bridesmaid dress and it stank of bait and all the threading was coming undone. When I contacted Jen Jen house all I was offered was the choice of either 30% discount on another dress or 25% refund for alteration costs. I have now had to tell my sister that I cant be a bridesmaid as a new dress wouldnt get to me in time for the wedding. So upset!

We ordered ceramic favours for our daughters wedding from this company. They do not mention anywhere on their website that the purchaser has to pay the courier import duty in addition to the prices quoted online. Having paid the duty, we then received the parcel which can only be likened to the type of box you would buy crisps in in a supermarket. No additional protection was given inside to protect the CERAMIC contents.
Surprise Surprise, when we opened the box, over half of the units were smashed to pieces!
On contacting JenJen, they informed us that we could send the units back to them for inspection (photographs were supplied of the damage). Upon receipt, they would inspect the goods and credit up to 80% of our invoice price.
They also stressed that we had to send the units back to them through The Post Office and not by the courier method they had themselves used. The cost to do this would have been £128.00 which would NOT be refunded.
This company is working the system that once they have your money, they go out of their way to ensure that you do not get a refund irrespective of the circumstances.
The only recourse available is advise future prospective purchasers of what they are dealing with.
Do not be drawn in by the cheap prices as you get what you pay for! Shocking bad service!
I have only awarded JenJenHouse one star because that is the lowest rating available. It still feels far too much for them.

The dress I ordered fit ok, except for in the shoulders -- they were wide enough that I could wear my son's shoulder pads under the dress! The dress weighed a TON, was very uncomfortable to wear. The company was terrible to work with and would not let me return it. They advertise good customer service... not true! All they want is your money. If you don't like the dress or if it doesn't fit, well that's your problem. DON"T order from jenjenhouse.

It is a scam, a deceiving company with a punch of thieves do not order from them. I ordered a wedding dress, and paid the full amount of the cost of the dress + size customization + shipping. When the delivery man came to give me the package, he gave me a $50 invoice has to be paid in order to give me the dress. I asked him what this $50 for, he told me this is a custom fee and I have to pay this amount otherwise the dress will be sent back to the seller. I went on jenjenhouse's website, and found no customer service number to call. The only means of contact is to email them. When you email them, they send their response next day, so we waste almost 2 weeks of emailing each others back and forth in vain. In the last email, a new customer service representative other than the one I used to email each time emailed me. This new csr acted like she had no idea about my case, and kept repeating what the original csr and I already discussed. After that I sent her an email asking her to cancel the order so that I can buy the wedding dress from somewhere else; she didn't email me back. I didn't get any response, bought a new wedding dress in a very short period of time, had to travel 15 miles away to get their dress, which I was no longer in need to, and paid the custom fees.
So, all what I got from them:
1- Very bad, slow, ignorant and deceiving customer service system without even a phone number to call.
2- Additional charges that no one gave any idea about it from the beginning.
3- They missed up our ceremony, and had to buy another wedding dress.

I will never buy from them again! Cheaply made dress and they do not allow you to return.

I only wish I had found this site before I ordered my dress from JenJenHouse! It took forever to get my dress, and once it was finally delivered, it was left at my front door. Apparently their policy is "No Signature Required". I don't live in the best neighborhood, and my dress went missing. I have been corresponding with JenJenHouse and UPS to get a refund. Both are unwilling to help! Horrible customer service!

Jen Jen House is a total waste of time and money. I ordered a cocktail dress and paid extra to have it custom made. It was not made to my measurements, side seams were not even, it was too tight and the workmanship was terrible. Trying to get a resolve was next to impossible

DO NOT ORDER FROM THIS WEBSITE! It is a scam. The dress I ordered did not fit and was made poorly! They refused to give me a refund. Buyer beware! This is a NO RETURN website. The clothing you order will not be what you expect! If there is any kind of a problem they will do NOTHING about it. This is a terrible place to order from. I only wish I would have read these responses before I ordered!

Dress delivered was not the dress pictured on web site (knock-off). Poor materials and poor workmanship. Company refused refund. Offered 15% credit to our account that was never posted. I am contesting charge through my credit card company. JenJen House knows customers have no options since they are located in China.

I made the big mistake of ordering 4 dresses the first time thinking they were cheap & beautiful as presented on their website. The dresses were cheap all right. They were poorly made not at all what they appeared online. Even though I ordered the same size on all 4 dresses, they were all different. None of them fit me. After going through a lot of hassle on the return (take a photo of the dresses) and because I ordered the hem to my size (though they were all long) they said I cannot return them. They instead offered only a very small fraction of my entire order which took a long time to process & the credit finally showed on my credit card. I am surprised by some of good reviews I read on JenJen because my experience with them is not good at all. Buyer beware because you might be in for a total disappointment when the goods arrive and good luck with the return.

Don't buy from jjshouse or their site Jenjenhouse.com. Its a scam, where they take your money, sent you a cheaply made, dress that would cost less than $50 and then not even reply when you ask for a refund! Ordered my formal dress, and now I feel completely stupid for actually believing this. Just don't risk it.

Very bad workmanship, dress was nothing like the picture. Then again, what did I expect, it's made in China!

I would not even give them a star if I could get away with it. I ordered my wedding dress from this site. What a nightmare! What I received was a very poorly made version of the dress advertised on their website. Forget the fact that it is poor fabric quality and that it barely looks like what I ordered here are the major issues:

1) The lace bunches on my left hip like it was sewn improperly. So it looks like I have a huge lump on my hip
2) The wait sits very low on my natural waist rather higher as an empire waist should sit. I mean really it's bad.
3) The dress I ordered has buttons on the back and there are none on the one I received which is one of the main reasons I wanted "that dress". Silly me thinking I would get what I ordered.
4) The lace is poor quality - and in no way resembles the dress advertised.
5) The Sash (or Waist) bead work awful and looks nothing like the dress pictured on your website.
6) The dress advertised on the website shows two completely different types of lace (top different from the bottom) the dress I received is the same all over all over.
7) The Lace is frayed in several places on the sleeves and bodice.
8)The sewing is such poor quality. The back above the zipper does not line up with you zip it.
9)The lace is waded up with excess sticking out where the outer lace was sewn to the lining.

In spite of their Return Policy stating that "I can return the dress due to imperfections, poor quality or I am just not satisfied" they are refusing my return. I am now forced to purchase another dress and I guess throw this one in the trash. I am just livid.

My dress arrived quickly and this is about the best thing that they achieved.
This was a custom made size but the armholes were much too small and the shoulder straps were halfway down my arms. The beading is cheap and on a dark brown dress they have used white cotton.
When I complained I too was offered a small discount and told to take it to a local tailor. We went back and forward over the course of a week before I accepted a 40% discount.
I did this rather than send the dress back and they refuse the refund and I end up out of pocket completely.
So glad we did a single test dress first.
I would never buy from this site again.
We have had success with Light In The Box, but again the custom made sizes will have to be adjusted here but at least they can be worn.
Michelle

I ordered a dress, but made investigations after ordering, realized what a scam they are. Requested refund, they responded claiming that I requested cancelations 24 hours after, that i would be entitled to 80% cost of dress + shipping. This was a month ago, and till today no refund. I opened a case in paypal, like a week after the order. They send the same message, that I will receive 80% of the cost, etc. Today I received a message from them, stating that when I remove the case from paypal, they'll gave me a refund. Seriously, If i remove the case, and they decide not to pay me, I won't get my money. As another reviewer stated, they don't even deserve one star.

My experience with this company was terrible. These people are scam artist. They need to be removed from all websites!

I personally got ripped off by this site. The dress I ordered was nothing like the picture and falling apart - Stay away! I would love to meet others that have been in this same situation in Australia.

I purchased jewelry that I received damaged from JenJen House. I contacted them the same day I received the merchandise I was told that their "Quality Control" inspected all items shipped and that I needed to make a photo of the damaged items and send them the photo. I have tried on several occasions to upload the photo and due to the size restriction that they have placed on their email I am un-able to upload the photo and have explained this to them several times. I have yet to get this resolved as they continue to put me off. BUYER BEWARE!

I ordered this dress for my son's wedding. It arrived on time. The beading was cheap and loose. Up close, it looks like something from a Vegas show! The arm holes were so small that I was unable to properly close the side zipper. The other side arm hole is wedged on my arm making it very uncomfortable. I followed their return policy and was met with numerous excuses as to why the dress could not be returned. At most, I was offered a 20% refund. They also suggested I take the custom made dress to a tailor to re cut the arm holes and fix the beading. They then suggested I try to resell the dress on my own. They should honor their return policy and refund my money. I have had to purchase another dress since my son's wedding is 9 days away. I will never do business with this company again and will refer this company to my lawyer. Be smart and head to the mall to find the dress you need. Good Luck!

UNLESS YOU LIKE TO GAMBLE, DON'T WASTE YOUR TIME! I purchased this dress online to wear to a military ball. After receiving the dress in the mail and trying it on I noticed the sewing on the dress was very poor, and the top bustier stuck out straight due to poor quality, and extra fabric. I contacted jenjenhouse within their 7 day period to try to reach a resolution. When I received a response to my email the representative advised me the dress was fine and it just needed to lay flat after being shipped. I explained to the seller that this dress is not designed according to the shape of the dress. The cups of the dress are not in line with the body of the dress, and the seam down the side is very ragged and bunched together as if someone took a larger dress, and sewed it smaller within minutes. They denied my request to return the dress and offered a 15% refund if I would keep the dress. According to their guarantee they promise to make good quality dresses, and meet the demand of their customers, and they have not. I paid $166 for a dress that I cannot wear due to it not being sewn together properly. Per their return policy, and website states, I contacted them regarding my issue within the 7 day period, I should be able to return my item as their policy allows. If you are able to take a risk and try your luck at ordering from them then go for it, otherwise go with a reputable company that provides customer service to save the headache. ***One thing to take note on with any and all of the bad reviews is that they give the same response "Our after sale team with reach out to you" that is their way of dodging responsibility. They make cheap, poor quality dresses, and nothing can be done if you are not satisfied with it, but since that is a bad sales ploy, it's not listed on their website. I'm glad I experienced their service before I ordered my bridesmaid dresses. NEVER AGAIN.

I placed an order for shoes, did receive the shoes, BUT, the shoes are poor quality. I contacted them and requested a refund and return authorization form.
All I got back was Sorry to hear that but most of our shoes has no hard sole. Please be kindly noted for it. If you have a concern, you can buy soles at your local place or wear socks when wear the shoes. Hope this suggestion can help you
YOUVE GOT TO BE KIDDING ME! These are high heels, WEAR SOCKS?!?!? Spend more money to fix the shoes?!?!?!?! And Yes, I have kindly made note of the quality of your shoes! Very poor customer service, And apparently I am NOT getting a refund. EXTREMELY dissatisfied!

This site is TERRIBLE! I ordered a dress, ended up paying $200 for it (that includes the $20 shipping and handling) and when my dress came I HATED it! The sizing was fine but the quality of the dress was so bulky, heavy and cheap feeling. It was certainly not $200 quality. The embellishments on the dress did not look at all like the photo (very cheap) and the thread popped in certain places. The split on the dress was noticeably uneven. I contacted them to complain and ask for a refund (since the website said that they don't do refunds for sizing and this was not a sizing issue). They gave me the run around, told me to get the dress fixed by a tailor and I had to keep emailing them back with more complaints to justify my refund request. Why should I pay money for a dress and then have to take it to a tailor for major alterations? They wanted to offer me 15% as a refund, REALLY?!?! I had to eventually work up to 40% and then they basically told me that if I didn't accept that I could send the dress back for a full refund BUT their quality control would determine if the dress was refundable and if not I'd be out of a dress and money. Their QC department cleared a poor quality dress in the first place. Everyone who contacted me either had the last name WANG or SUN... I will NEVER EVER EVER EVER purchase anything form them again and I advise you to do the same. This was a complete hassle and scam and I buy things online frequently.