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JEGS has a rating of 1.39 stars from 380 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about JEGS most frequently mention customer service, next day, and summit racing problems. JEGS ranks 892nd among Auto Parts sites.
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Man first off this is my first time ordering from Jegs I got a lot of stuff coming and the lady at extension 2005 forgot her name she works evenings she is a total sweetheart I orderd my stuff through affirm and had some issues she helped me through it all nicest lady I've talked to from a bussiness n a very long time Jegs you all have my bussiness over anybody keep that lady she knows how to treat customers very well too of that give her a raise I couldent be any happier with how I was treated thank you so much
Placed an order on 02/18 for an in stock item, billed my PayPal on the 26th received a email refunded due to discontinued. Still have not received my funds back. No one answers the customer service line been on hold over 30 min what a joke. Last time I do business with them. On weekends there is no customer service only operators to take your money. Highly disappointed
There was a problem with my order. Summit had the same problem and refunded. I thought this was going to be a hassle but when I called the money had al;ready been refunded.
Only recieved three stars because of the fact that I paid for overnight shipping did not recieve it until 3 days later. I was told I could not recieve a refund for it because I changed my address. I was told this would be delayed anyways due to weather(which they told me after I paid the 48 dollars for overnight) so in short I paid 48 dollars for regular shipping with an address change thanks jegs. So I guess ask them how the weather is over there before you order parts
I ordered the door lock buttons for my 4 door F150. I paid for 4 lock buttons in total but only got 2 about a week later. I called and explained that I ordered and paid for 4 of them and only got 2. I waited patiently for another 2 weeks and still did not get the door buttons for the other two doors in my truck. I called again and explained what happened and was told they would ship them out. Now 3 weeks after that second phone call I still have not gotten my door lock buttons. I am done being patient and decided to leave this review of my honest experience with Jegs. Never again will I order from them. The problem is now I can not find any vendor that has the same version of my door lock buttons. I will have to order all 4 door lock buttons again to get some that match.
Update: I did finally get the other half of my order and an apology with an explanation. After getting the apology and my door locks I decided to change my 1 star rating to a 3 star rating because sometimes things can happen in business. I do feel that they care and they did follow through and made sure I got what I paid for.
Ordered a helmet on January 11th and isn't gonna get shipped till April 31st due to miscommunication with vender. Incredibly annoying
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1 million+ parts, 800+ brands All in-stock at guaranteed best prices. Buy by 11 pm & your order ships same-day. Trust JEGS to get it right. Shop now!
