• Jeffree Star Cosmetics

Jeffree Star Cosmetics

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Overview

Jeffree Star Cosmetics has a rating of 2.66 stars from 65 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Jeffree Star Cosmetics most frequently mention customer service problems. Jeffree Star Cosmetics ranks 297th among Beauty Products sites.

  • Service
    19
  • Value
    20
  • Shipping
    19
  • Returns
    13
  • Quality
    18
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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What reviewers want you to know

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Critical highlights

  • I received a broken product and customer service has been terrible.
How would you rate Jeffree Star Cosmetics?
Top Positive Review

“The best lipstick.”

Ellen M.
2/11/23

Iam glad that I tried Jeffrey Star lipstick and eyeshadow. It is so beautiful. Very pigmented and true to its color. Keep up the good work.

Top Critical Review

“Missing item”

Carrie G.
3/9/23

I placed an order as a birthday gift to someone. Purchased three items, only received two. Same day I received delivery of the 2 items I gifted them and contacted customer service. I had no idea they want photos of the actual items received. The one they forgot to send was on sale and the cheapest. They refuse to assist. I sent pictures of box it arrived in with the invoice, was 100% sealed with company logo tape, no tamper during delivery. They refuse to send me the missing item and/or refund me. I cannot ask for the gifts back, how embarrassing would that be!?! I have spent hundreds of dollars with this company; I have been a huge supporter…never again! If this company isn't concerned about their customers then I promise I am no longer concerned either.

Reviews (65)

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Reviews that mention popular keywords

customer service (24)
Thumbnail of user ellenm740
1 review
0 helpful votes
February 11th, 2023

Iam glad that I tried Jeffrey Star lipstick and eyeshadow. It is so beautiful. Very pigmented and true to its color. Keep up the good work.

Tip for consumers:
All good

Products used:
Eyeshadow and lipstick

Service
Value
Shipping
Quality
Thumbnail of user emilyb1133
1 review
0 helpful votes
May 7th, 2022

Received my package of makeup this morning! Absolutely amazed at the beautiful design of the cosmetics neatly placed in a cute pink box with tissue paper! Made me feel so special! Make up is astonishing! Excellent value for your money! Glides on perfectly! Thank you so very much for a Outstanding product!

Products used:
Liquid lipstick! Lip liner! White mascara!

Service
Value
Shipping
Quality
Thumbnail of user amyg1016
1 review
3 helpful votes
August 1st, 2021

I'm not follow celebrity type gal but I bumped into JSC 2urs ago and fell in love. The formulas are flawless and so is his artust creativity. I am the proud owner of all (except Alien)and am building my collection. I will always use this brand.

Thumbnail of user irvingg20
1 review
0 helpful votes
January 21st, 2023
Verified purchase

I love the products jeffree star offers, and I've tried most of them….the skin, dog, and makeup. I love the body wash, moisturizer, and lip mask!

Banana Body wash smells AMAZING, and leaves my skin super fresh

The banana lip mask manages to make my lips lips super smooth- apply it at night and in the morning BAM beautiful.

Pink Face moisturizer is by far my favorite comparing it to the banana face moisturizer, and the packaging is beautiful. I have very VERY sensitive skin and almost 95% of the products out there make me break out horribly but the moisturizers do NOT break me out, I must say that his pink face wash DID make me break out sadly :( but not the moisturizers

The pink under eye cream is amazing and it has an ingredient in it that automatically makes your dark circles go away, so no more concealer for me.

Makeup remover is amazing too and removes all makes SO quick!

I Purchased the dog big bowl for my chihuahuas and it was HUGE, so I had to buy the smaller version which turned out to be a little small for 3 chihuahuas, so I wish there was like a medium size because its a big jump from small to large. I love it! It's so pretty on my floor.

I own Jawbreaker, cremated, orgy, pricked, small conspiracy eyeshadow pallets, and I absolutely love all of them but by far the orgy palette has the less to no fallout comparing to the rest! I just do my eyeshadow before makeup in case I get fallout when applying it. They're very pigmented so I would recommend neutral palettes for those that don't want very crazy colors, I guess…but they look amazing in person and better on camera!

The gloss are very nice and lipstick! When I first apply it has a different more dramatic color but kissing a napkin tones it down and gives it that pretty look!

The things I didn't like about according to my experience is…

Purple Star handmirror- I may of gotten a bad batch but it feels very cheaply made…I did NOT like the handheld mirror, such a bummer :( the edges were not even to the star itself:(

The face wash made me break out

Yes, shipping does take a little bit longer than what I wished for…but honestly the packaging and the way the ship things out are so well packaged and PRETTY! It doesn't look like they just threw a bunch of products in a box and called it a day…I've never EVER received a well packaged item shipped to me until I purchased from Jeffree star! It kind of makes me feel special and unique on the way the ship everything, you can tell they put an effort into making it so nice when you open your package and it's just amazing.

You should give it a try, but don't expect to order on a Friday and have it be delivered to you by following Wednesday! Specially if you ordered multiple items! Patience is KEY with this company, it's totally worth it!

Ps. The only place that delivers everything fast is Amazon, so comparing it to Amazon obviously shipping will take a while…but it's not a big deal since I get quality products made in USA!

Tip for consumers:
Don’t expect your item to arrive in less than 3 days after purchasing

Products used:
Cosmetics, skin care, dog products

Service
Value
Shipping
Quality
Thumbnail of user laural1466
1 review
4 helpful votes
August 31st, 2021

Reading reviews... I am left believing thr bad reviews are left simply bc you don't like him. His company makes bomb products. The photos I've seen of ppl using his shadows, saying they aren't pigmented. They are. Use an eye primer and wet your brush and apply it properly lol his velour lips are a tad drying but that's a matte lip for you. Put on a thin layer of chap stick and apply the lippie. Don't have to support him but don't knock him down simply bc you don't like the man. His highlighters aren't for everyone tho. Keep that in mind lol ps... blood money is life and his lippies also double as an eyeshadow if you're feeling froggy

Thumbnail of user jacquelinep256
1 review
4 helpful votes
February 1st, 2021

I am a big fan of wearing makeup and playing all of the colors. I believe makeup is an accessory to the face that makes it beautiful and confident. For Christmas, my sister and mom gave this Jeffree Star palette, called Blood Money, one of his recent releases. Blood Money is a fun eye shadow palette made by the famous MUA Jeffree star. It consists of many fun colors on the green spectrum, but also has many neutral colors that can still give a good pop. It is the 4th edition of Star's Blood collection. It is presented in a beautiful faux alligator case with gold clasp to keep it shut. This palette has many bold green colors ranging from matte to metallic to extreme wet. Plus! It is vegan and cruelty free.
The presentation of this palette is definitely the definition of sophistication and beauty. It does give off the vibe that you feel like a million bucks and that you have money in this palette! I love the color palette that Jeffree puts together in this palette! It consists of many shades of green, from "Crocodile Tears" green to "Persuasion" brown. I love all the shimmery and glittery shades, I am a very big fan of sparkle and it is my kind of speed. I do wish there was more green to the palette, but Star did state in one of his videos that he wanted it to be more about money and being a bougie kind of vibe and not coming off as St. Patrick's day. It is really easy to apply on the eye! It has strong enough colors to wear on the eye and will fall onto your face with elegance. It's not too harsh and heavy on your eyes and you don't feel your eyes getting heavy.
This palette has the best combination of colors to wear when you are going for a neutral, sophisticated look to a bold statement look to get people to turn their heads your way. If you're looking for a palette like that, this is a palette for you. I love this palette! I especially love wearing compliments on bluish and greenish eyes to give it a pop! I've never used Jeffree Star cosmetics until this palette and it makes me want to get all of his products! I hope you guys love it!

Tip for consumers:
Have fun selecting the products!

Products used:
Makeup Pallete

Service
Value
Shipping
Quality
Thumbnail of user heatherb801
2 reviews
4 helpful votes
September 29th, 2020

Idk why people lie and say they don't like it. His formulas are insane. Best I ever used. Pigments ate beyond incredible. He is one of the too make up companies in America. So don't lie. I so recommend it. Conspiracy is my favorite the blood sugar then blue blood. The highlighters are blinding. Haters! I bet the people who complain are paid to write bad reviews

Thumbnail of user wendyw547
2 reviews
1 helpful vote
December 15th, 2020

I am blown away by all of it! Quality, packaging (weird bc I never cared about it before...) softest, most beautiful robe ever! Jacket good quality came with coat hanger! I wish I could buy more hangers, mirror, pallet, makeup bag... couldn't be happier!

Thumbnail of user wesliep
1 review
0 helpful votes
August 15th, 2019

Excellent experience. Products are fab, delivery is quick and I could not be more pleased. The products are extremely well packaged when shipped. I've never had any breakage. The make up formulas are on spots. I have ordered some of the accessories, and have been extremely pleased with all. I have recommended this company to my family and friends.

Thumbnail of user samanthak93
1 review
1 helpful vote
November 24th, 2019

If you have troubles/and are worried, be patient it might take a while but JS cosmetics totally got back to me with tracking number 3 weeks later because conspiracy palette was so huge. They did complete it and all is well :) love jeffree!

Thumbnail of user maryr540
1 review
1 helpful vote
April 27th, 2019

Applied directly to the under eye skin, with no moisturizer on and I am 51! Went on so nicely and did not get cakey in my fine lines. The color "peach" did a great job correcting the darkness under my eye area. I can't wait to use this on a day I'm wearing normal make-up!

Thumbnail of user aliciac139
2 reviews
0 helpful votes
October 14th, 2019

I love Jeffree Star Cosmetics it has unique merchandise and everything is great quality. Packaging is perfect super unique and cute and the lippies are soft not over drying. The grinders are really useful and it has a little scooper which is so nice and unique. I love the setting powder and it smells like cotton candy which is a plus.

Thumbnail of user margog14
1 review
3 helpful votes
August 18th, 2018

Lips: long wear, doesn't bleed, stays on after a meal, good texture, beautiful shade range.
Palettes: long wear, lovely colour selection, beautiful at blending, little to no fall out. Highlighters: PIGMENTED. Great selection of colours.

Only problem I have with it are the custom fees, but that's not really a Jeffree Star cosmetics problem. I almost exclusively wear JSC.

Thumbnail of user khalidc5
1 review
0 helpful votes
May 15th, 2020

The palette exceeded my expectations. It is unique in color and in the formula. Believe me, once you get it, you will be as obsessed as I am. I can't wait for the new release. Soooooomething is cooooooming up!

Thumbnail of user mariaha8
15 reviews
21 helpful votes
August 3rd, 2018

I purchased a few of Jeffree's lipsticks and was not disappointed at all. They are very matte, stay for a long period of time, don't bleed. They are also very affordable compared to other brands and the shipping didn't take too long. I love the product and would definitely purchase again.

Thumbnail of user jennifers833
2 reviews
0 helpful votes
November 22nd, 2018

High quality products, great variety of products to choose from. I found the best face wash and face cream here. I use Clinique daily and I am very satisfied.

Thumbnail of user denah15
1 review
1 helpful vote
August 3rd, 2018

He's just the best and I love everything he has. When I tried the blood sugar palette I was just aw struck causeof it's beauty and how it look on me

Thumbnail of user huldad
49 reviews
95 helpful votes
June 13th, 2017

I love them and there online store they have the most unique make-up and super fast shipment and always so nice and ready to help you out. Really really happy with them.

Thumbnail of user ashleya109
3 reviews
11 helpful votes
October 27th, 2017

Bought a highlighter and two liquid lips from there. Amazing service and had quick delivery. Only complaint is that I should have got more but they were sold out of a lot

Thumbnail of user clarar37
Clara R.
514 reviews
610 helpful votes
September 5th, 2018

I really love him and ive been watching his youtube channel since 2010 and he rocks his brand also is incredibly cool and his white lipstock i believe is this only brand that makes that color sick rigjt

Thumbnail of user carlyc17
10 reviews
331 helpful votes
September 15th, 2017

I have ordered 2 lipsticks from this site - P*ssywhipped and Candyas*!
Both are very good quality.
They have very good quality and a lot of pigment.
They're definitely worth the $18 you pay!

Thumbnail of user kennedym3
2 reviews
1 helpful vote
October 25th, 2017

I have loved Jeffree Star since the beginning of this career. I ordered the Nudes Vol. 1 Liquid Velour Lipstick pack on Thursday and literally paid normal shipping and got them on Tuesday. Incredible quality, incredible shipping speed, incredible everything.

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