JCWhitney

Returned a dodge latch for a tailgate on ram. They received it on July 7 2023. Here it is August 08 2023. They stated they got it and take 7 days to refund. Then call every week then last few tines every couple days. They say give us 1 to 2 more days for a 59.92 refund keep saying same thing. What a crap company

Before ord337-1005 AC Delco Starter New for 61 Special De Ville Cadillac DeVille Seville
$142.27ering a starter I asked if it would fit my 1964 Cadilac Deville WASTED $150.00. They responded yes. WRONG PART. RESTORING MY CLASSIC TAKING LONG WHEN INSTALLING STARTER WAS THE WRONG ONE

Ordered front and rear floor mats, plain black rubber. 4 hour search to find a phone number to call. 18 tries to dial and connect with anyone. Told order received, and status "Processing" for the past 4 days. Real story. Floor mats made to order and I may see them in 3 weeks. I could walk across the street to my local auto parts store and get them but have had good experience with JC Whitney in the past... never again!

Ordered a sway bar kit from the web site and I received a crushed box with a rip in the box with tape over it with nothing inside, there is no number to call no type of contact with the company I needed my parts ASAP but for me ordering from Jcwhitney was a mistake, I have never experienced this Before.

I ordered two sets of exterior replacement handles for my truck, 1 piece showed up on its own from Vegas and 2 more from the JCW warehouse. Everytime I call I get a recording that says it's after hours. According to their posted hours of operation I am calling 2hours prior to closing. I have sent 3 emails and not a single response. I would not recommend purchasing anything from this relic operation.

I ordered a soft top for an 02 corvette and they sent me the wrong one. Trying to get a hold of them takes an act of Congress very poor customer service! I just want the item I ordered. Now I'm stuck with something I can't use! This company is useless NEVER ORDER FROM THIS COMPANY!

I contacted telephone sales and the person who handled my order was very disirganized. I had to go to their website and look up the part number for him. When I would try to give him information he would talk over me and then make me repeat it. They also will not take credit card info over the phone but instead give you a reference number and have you go back to their website, enter the order number, address and credit card info. This was a very odd encounter, and I will probably not be buying anything from them again in the future.

Don't order form this place, just go to Amazon. Send orders missing parts, can't call anybody, can't use live chat, never send shipping labels for returns. If you get wrong or missing parts you will just have to throw them away, forget about getting your money back and buy them some where else.

The part is a no show and you will not answer your phone no matter how long I wait. No stop to the advertising though. Hate to see it cost you thousands in lawsuits over a 17.55 order. But it will serve you right.

I ordered a specific part last week and even discussed with a Company Rep by phone while I was online ordering to make sure I had the correct part I needed. It took couple of days to ship even tho the Rep assured me she was going to expedite and get it sent out within 24 hours. That didn't happen and when the delivery was made it was one part instead of my order which included 2 pieces. I've tried calling today and either get placed on hold for way too long or when I contact the extension from the Rep given at order, she answers and says Hello. When I start telling her who I am and that I got the wrong part, all of a sudden she says Hello, Hello Hello and then hangs up. I tried to report return needed online and information says I should have had a return packing slip in the order when received but there was nothing. Since my issue yesterday I have heard from others that they quit ordering from this company for the same - send wrong part issues. I hope someone will return or respond to my messages soon but in the mean time I guess I will try to stop payment on my credit card if they don't call me back.

Trying to get a return for an extended warranty and cannot get a human being on the phone! Have waited several times for over an hour. I went online and filled out their form. Still Nothing!

I had a package delivered from you/FEDEX that should have had 6 parts in it. The box was tore all to hell.
There were only 2 parts in the box, (1) the upper control arm, it was tore out of its plastic bag and (2) a single sway bar linkage that was not in its box. I took pictures of the box sitting on my porch before I touched it.
I was not home when the package was delivered. I did not sign for it, nor would have I, if I were home.
Because you have NO customer service, No phone to talk with a customer, No live Chat and do not return e-mails. I am left trying to guess as to what to do. FEDEX was absolutely useless in trying to help.
You have my money!
Where the hell are the rest of my parts? Do I send these 2 parts back to you? Are you going to send me the missing parts? How long is this going to take?

KIT1-*******-01-A x 2
Control Arm
Tracking Number: *******2472xxxx
Shipping Carrier: fedex

Watch out if you order auto parts. I received the wrong calipers of what I ordered. I ordered them 3 months ago and hadn't had the chance to get them put put on my car up until today 7/18. I know it's my fault that I didn't find this out sooner but was unable because of personal family issues. Now I'm unable to return them because it's been over 30 days so I lose out on $145 because they sent me the wrong part. You also have to pay for your returns.

Two orders two screw ups. On the first order I would have had to eat the loss of two items that never were received if Pay Pal hasn't absorbed the foul up. Both orders took weeks not days to get to me. Steer clear of this company. Whoever is in charge must either be nuts or stupid or deliberately running the company into the ground

One order and hundreds of spam messages. Can't unsubscribe, phoned them, no help. I'm going to have to change my email address because of these idiots.

Ordered alternator in stock 2 hours away, online showed 2-5 days arrival. Phone rep said we should have in 2 days. That was 9am Monday. On Wednesday afternoon we were told it had not shipped. Now, Sunday we are hoping it arrives tomorrow. Pep boys said it would have been at store available for pickup next day. Will NEVER use JC Whitney again.

Ordered from this joke of a company. Got partial order with no tracking info, Have talked to customer service some you can't even understand and order tracking on missing order still has not been received. After 22 days what a joke now there saying should be shipped in the next 10 days. Will never order from this company again, May be sending back for refund soon.

I was buy a part catalytic converter they gave me wrong one and they refuse to get it back they want me to pay the shipping i don't have to pay that because that they're problem give me a bad one, Bad place to buy parts bad bad bad bad

Tried to order seat covers. Called the customer service number, they outsource to India i spoke to rep for 35min i gave him the part number several times until he finally got it right, he put me on hold for some reason then he came back and said he was going to transfer me to a technician who can help me better. No one answered and the rep came back on line asked me when was a good time for the tech to call me back to further help me and process my order. He told me I would get a call back the next day. Im not waiting im going somewhere else. I've never had such a hard time ordering anything ever.

Order an alternator from this company received an email saying they were out of stock reordered it received an email saying it was out of stock reorder it again received another email saying it was out of stock they were ordering it from the same company each time it's been out of stock for weeks now I have a hold on my credit card for several hundred dollars takes 5 days to get back never shop with those guys they don't know what they're doing!

I purchased a dash mat for my 2004 Toyota that I was promised would be grey in color. When the part arrived, it was brown. After several days of complaining, i was told that I had to pay the return shipping. Customer service is non existant. Use other company to do your shopping and save the hassle. I am suing JC Whitney so just be careful

Customer service s'''u''k... s. they lie about wait time on phone... core return is very deceptive. Use ebay or some other company... they have declined in quality of business i will never use them again... please believe there are better options out there

Awful company. I buy many auto parts and I will never use them again. I ordered a fender for a 1994 vehicle that was advertised on their website to fit my vehicle. They sent me a fender for a much earlier vehicle. Then they refused to pay shipping to take it back, and of course they didn't have the actual fender I needed. They did proceed to fill my email with their spam though. Thank you JC Whitney for nothing but a bill.