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J. Crew has a rating of 3.31 stars from 193 reviews, indicating that most customers are generally satisfied with their purchases. J. Crew ranks 19th among General Apparel sites.
I had an issue with J. Crew website placing an online order. I called and spoke with a customer service representative who then transferred me to someone on the technical/trouble shooting team. Problem was accurately being looked into, but most importantly I was very pleased with how attentive and professional both representatives were. It isn't common to get the highest level of costumer service in this day and age!
I placed a large order. The order was confirmed. When I checked the website to see when the order would arrive, it said order "canceled". They did not notify me. When I got a customer service agent on the phone, he read me a prepared statement saying there were "discount discrepancies" and they would not honor them or send my order. No other explanation. All the items I tried to order are still available at a much higher price.
Love J. Crew styles, but quality has declined over the years. On top of that, the facts that they charge for returns, almost all sale items are final sale, and sizing is inconsistent are causing me to stop shopping here. If their were more stores where I could try items on and return things, I would much more inclined to purchase from J. Crew.
I've purchased at least four pairs of pants that have been up to 9 inches larger than the size chart indicated. After talking with the JCrew representative, I was told that the size chart is generalized and not specific to any particular piece of clothing. They're good about letting you return and replace even with items that are final sale, but it is particularly difficult to figure out what size to order because they do not have specific size information for each item offered, I think they need to be honest that the size chart is just a general guess and not specific to any particular garment.
Tip for consumers:
Just remember that the size chart is a guess, not exact for a specific item
Products used:
None. Had to return
J. Crew used to be a mainstay in American goods, gorgeous streamlined wearables now are a bit shoddy and cheap. Again, companies outsourcing to factories where the 'fast fashion' churn out is effecting quality and thereby met with sizing issues and cheaper materials and low quality garments. Some basics are still ok, it's hit and miss. Online the customer service is pretty much non-existent. Wait for sales of certain products, coupon codes and such, if you are a fan of the J. Crew brand.
Good sales and customer service experience. However quality is rather poor. Avoid black pants or you will be cursed with lint. Returned those items.
JCrew Talls is cheating tall women by not adding extra length to torso anymore. Fabric quality has also gone down. Variety of styles has also decreased.
They are fine but not distinctive and quite expensive. They do not have many or very good sales other than things that didn't move because they were overpriced and just ok. They nice things they get in usually go fast and then aren't available anymore. They also don't have a large selection overall.
I wouldn't buy online. Going to an outlet will give you a way better experience!
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J. Crew is style over fashion and offers timeless outfits for Women, Men, and Children. It's sneakers with suits, color blocks & pattern-mixing, denim jeans with chambray. At J. Crew there's more than one way to wear an outfit.
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