JC Penney

Penney's has never been a top notch store, but over the years it has gotten worse (mostly as far as staff & quality of product). Now, inconvenience adds to that. Returns use to be taken anywhere in the store. Now you have to go upstairs to make a return. It does not appear that there is any place to actually pay for an item upstairs; only the one checkout downstairs. So there is one person taking the returns/exchanges. There were 5 people ahead of me and just as many behind me when I finally left (no one very happy in line). There are also no fitting rooms open on the second floor where they have dresses, bras, etc. You have to go downstairs to try anything on according to the return person. Is that ridiculous?! I know stores are trying to save money, but there is a point that the consumer says enough already & I'm at that point. What a strange and inconvenient set up they have in addition to their other detractions. Will not be going there again (Bayshore NY). MB

On line system is inaccurate, sloppy, misleading, and does not honor promised actions. Even worse, customer service is populated with incompetent, rude, and extremely unhelpful personnel who delight in transferring calls back to the waiting queue, which is always a LONG time. One star is an accurate representation of their internet customer service, but I gave two stars because actual store personnel, in Meadows Mall, Las Vegas, Nevada, are always outstanding.

Always previously loved shopping at JCPenney! They had great value was easy to return items. Therr was great customer service, but not anymore during Covid you couldn't go to the store and when you were able to return something they charged a restocking fee. Now things are not as good quality as they used to be there no customer service

I will not shop at Penney through the internet as when y return the items they keep part of merchandise price. Example I paid 29.00 for table cloth only got 6.00 back. Shop others stores that will give you full refund. Never again I will shop bc through internet! Hi

The past two orders from jcpenny never arrived despite saying delivered. We have cameras outside of our house so we know no one took them. Their customer service is so horrible! They say call back in two days and the say call back on another day! No other retailer gives me this much of a headache when ordering online! They use the excuse saying ups marked it as delieverd but did not deliver it. Why is it onlt jcpenny ups does that to?!? Paying off my credit card and ditching this unprofessional company!

I was buying King comforter in Dec 2022 in my card and Jc penny continue sly sending Pay that amount and increasing with interest. I am try to explain I just use my JC Penny card some 5% discount never pay by this. I am a person never owe any money from any place and this is first time and I went store and Call but no body understand and show me my transition details.
I am not recommanded use big clearance sale in JCpenny looks like the store disorganize and doing rush period wrong transaction.

JC Penny is getting worse. My orders are many times delayed and they charge too much for shipping. I recently called customer service to cancel an order and they told me one of two items was in and ready for me to pick up, yet I was not notified. In order to cancel the other item, I have to contact the store. Customer service can do nothing. Here in Overland Park KS they have half the clothing their other store has. I'm going to Pennys less and less. About ready to cancel my credit card there.

I have shopped at JCP for 50+ years. I went today looking for a simple black dress. All the dresses were priced at $89. I was floored. Better dresses used to be $69. Even with a 25% discount it was still expensive. I guess my JCP shopping days are over.

So I ordered a pair of jeans from the website, because the nearest JC Penney is more than 30 miles from me. When I received the jeans, the marked size was correct, but the jeans seemed at least 3 sizes too small. I called customer service to return the jeans, and learned it will now cost $8.00 to return them. For this reason, I will not be shopping at JC Penney in the future. If a place wants to keep your business, they don't sell products that are not any where near true to size, and they don't charge you to return an item you cannot use. Amazon never charges for returns.

Ordered a matress on May 23,2020. Salesperson said I would receive within two weeks. After 14 days I went on their website and found out it would not be delivered until June 17,2020. Today is June 17,2020 and I called the delivery company and they don't have the mattress. I have been on hold for 46 minutes and I still have not talked to anyone. Buy your mattress from someone who has it in stock. Penny's doesn't stock, they order from manufacturer when you purchase. Still on hold.

This review is only about the ship to store option, I have done curbside pickup before, as well as ship to my house and there has been no problem at all. Multiple weeks ago, I placed an order online, and it gave me to option to ship to my house, or ship to the store for free (no shipping charges). I chose to ship to the store, since I have a location nearby, and let's just say, I have no clue what's going on with my package or when it will arrive. There is no way to track it, it just says "in transit," yet it was originally. Said to arrive at the store by a certain date, which has passed. After they took the money out of my account, I haven't heard anything else. Be cautious when choosing this option, because if I had known it would be this complicated just to figure out where my items are, or when I will be receiving them, I would have just gone to the store myself or paid for shipping.

Very very slow people working on the return desk. Like trying to punish the customers trying to return merchandise. Poor customer service, rude and arrogant staff. Unfortunate long term member.

Now I see why JC Penney is going out of business. Yesterday I contacted their customer service for my mother to ask a question about the model # of a major appliance. The representative was extremely rude, short tempered and could not answer the question. She said she would need to contact the manufacturer which is Samsung, I stated that would be fine because I needed to know why their model number was different from other stores that did not have a /AA after their model number. She then went on rudely to say there would be a 45 minute hold. I said forget it, Needless to say they lost the sale.

We live in Ajax, Ontario Canada and we both have cards with JC Penney. I called today August 25,2016, at 1:45 pm to make a payment on my husband's card. I told the clerk that I made a payment with my CIBC debit card last month on my account and I would like to do the same for my husband. I was told that I cannot. I explained further but she did not attempt to help. She then passed me on to her supervisor. The supervisor was also not knowledgeable about the payment system. Eventually, she saw that I did make the payment and she was able to do the same for my husband. Kindly inform your staff that it is possible to make a payment with a CIBC debit card from Toronto. A little knowledge will help with the customer service. This was my first time receiving such poor customer service from JC Penney. I will continue to shop with your store because most of your customer service reps are pleasant and helpful. Thank you.

For something, you can't find a clerk!

Do not order items online. The products may not exist. EVEN if you're choosing the option to PICK UP in store and the site indicates such are available, there is VERY LITTLE GUARANTEE those items are in stock. After placing an initial order, with some items being shipped and choosing to have some AVAILABLE for pick-up in store, I received notice HOURS later that 8 of 10 items are in stock at the store location where the site told me to pick them up. So, then I decide to go online and order the other 8 items to be shipped to my home. Just got notice, there's a change in my order status (this after working the new order through an online customer service rep)... meaning the items aren't available at all. This doesn't seem like a big deal but I was ordering similar items for three daughters, now I've hodge podge items. And, of course, the two items that can be fulfilled at the store, I now have to trek to go pick up. BOTTOMLINE: Even if you place your order there's no guarantee those items even exist. RECHECK and DOUBLE CHECK your email because even if you get a confirmation initially, the order can and will likely be cancelled by JC Penney. BETTER YET, do not order from the site AT ALL.

I order online frequently from JC Penney, and for the most part the services have been satisfactory. But recently I had 2 problems with delivery to the store and it was frustrating. I usually have items delivered to a nearby JC Penney as that is free shipping and I just go to the store to pick up my order. If I order more than one item everything usually come in at the same time so I just make one trip to pick up. Lately items in the same order comes in separately so I have to make 2 or 3 trips to pick up. I can accept that as the store isn't very far from me and I like shopping at the store. Last month I ordered 3 items and 2 came in at the same time so I expected to make one more trip to the store to pick up the third item. So I waited and waited for the phone call from them to tell me my order is ready for pick up. I waited for 3 weeks and no phone call. I then went to the store to follow up. I went to the online pick up counter and asked what happened to the rest of my order I thought maybe it was delivered to the store and is sitting in the backroom buried under other packages. He checked on the computer and the backroom and did not find anything. He said maybe the item was on back order and will be here soon. How much longer am I supposed to wait? That was not a satisfactory response. Finally he called over a manager and she said she will return the item then reorder it again and give me free shipping so it will ship to my home. Ok so the item arrived at my home within one week. Why did it get here so soon if it was on back order? That's a lot of work just to get the jacket I ordered. I really like the jacket so that made it better. More recently I ordered 3 items but I paid the shipping costs this time. This is very out of the ordinary for me but I did not want to make 2 or 3 trips just to pick up the items. So again I received 2 items shipped separately to my home and the third item was MIA. I waited for 4 weeks this time and nothing. Again I went to the store to follow up. After searching on the computer and the backroom they had no idea what happened. A manager was called and she found out the item was cancelled and was never shipped. What? I said who cancelled the order and why, I know I didn't cancel it. I never received an email saying this was cancelled. I got no satisfactory explanation. So I wait 4 weeks just to find out some idiot cancelled my order and I was not notified. I looked it up on line and the item is still available so they just screwed up. I did get a refund. I think I will still order online from them because they have excellent sales that is just online and the quality is quite good. But I advise them if they want a larger share of the online shopping market they better clean up their act. For example, Macys has free shipping for $49. JC Penney requires $100 to get free shipping.

I went to JCP to purchase a spring jacket. I get to the register and tell them that I have a military discount to the cashier who is checking me out. The cashier next to him gets this attitude and says, "No don't give it to her because we can only give it on Veteran's day." The cashier tells her that he's never heard that before and I also ask her when did it start because I was recently there and the cashier I worked with then was the one who told me about it and to be sure to ask about it because some cashiers don't know they give it. I'm getting this information from someone who has Vets in her family. The cashier continues to argue with the cashier that is checking me out, then she says, "Give it to her if you want to but I'm not getting in trouble!" REALLY JCP? I didn't realize my husband, who is currently deployed only serves the country on Veteran's Day. It's good to know that over the last 21 years of service that he's only served 20 days according to your policy. I take issue with any business that treats our Veterans like crap and this was crap! It would be 1 star, but the cashier still gave me the discount in spite of what the bitter cashier had to say. And the fact that she was going to argue with him in front of a customer... terrible customer service.

I purchased some items via website because I did not have time to stop by the store.
However, that was my first time to use their website and sent me wrong items... Their customer service pick up phone 24/7(I think.) and she was nice. The item I wanted was sold out when I called them and I had to go to store to return wrong item...
I think first impression is the most important.
I am not sure I am coming back to their web site again...

They might be and if their employees don't improve their customer service skills, they'll be the next on the lay off line. If you want to have a job, keep your employer in business and treat customers with the respect they deserve; we are the source for your food clothing, car, house mtg.; treat us like we matter that much. Customers are loyal to their stores, JCP, has been one of my favorite places to shop anywhere in the US, but if I'm treated like i'm not needed, then i will shop elsewhere as there few people who are glutons for disrespect. With so much competition, even one less loyal shopper means the difference whether there will lay offs for store employees. Don't take for granted there will be another store. For every store you take your bad skills, more lay offs are sure to follow. A loyal customer who is treated like a valued, repected customer, will easily pay more rather than be insulted for a bargain. I was charged twice for rhe same dishwasher, and its been same nightmare continued from before Christmas.

I ve been to j. C. penney at least 6 times in the last 6 months. I can never find my size. They have no selection! They really need to revamp thaat whole dept! I always end up having to order online anyway!

When your hair salon is empty, your store has few employees to help you and even fewer cash registers, you know that they are in trouble and won't be around long. Quality of products has also declined over the past few years.

Why does it take so long to get a chair for a dining set? Three are fine, but one is defective. It has taken at least a month to get the items we have. Now I have to wait to receive another chair. I am fearful that the chair will be worse then the one I have.