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Claim Your BusinessJC Penney has a rating of 2.04 stars from 601 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about JC Penney most frequently mention customer service, credit card, and order online problems. JC Penney ranks 104th among Department Store sites.
Overall, JCP is the best shopping site anyone can visit. They have quality items and a great value. I have been shopping at their brick and mortor stores for a long time, now my online experience is wonderful. Nothing makes me more happy than to browse their website (my go to place for fashion, beauty, home and gifts). Everything I need is just a click away. There is no question, if I order something from JCP it will be a quality item. I have never been disappointed. My favorite brands women's clothing LIz Claiborn and A.N.A. I have only had to return someting once, it was simple as it could be. Customer service talk to people in a respectful manner and are willing to help explain returns etc. JCP is a no stress place to shop. Thank you JCP and keep up the great job!
I have been a JCP customer since 2009. Every year customer service is really bad. This time after placing an order online I got inside my bag, items that I did not order from someone living in New Jersey (I live in PA). I called three times and every time the situation was getting worse. Finally, I was able to get my money back but lost my $10 rewards and needed to place another order with a higher price. Customer representative was really disrespectful. After this traumatic experience I will be more than happy to cancel my JCP credit card.
Overall, JCP is the best shopping site anyone can visit. They have quality items and a great value. I have been shopping at their brick and mortor stores for a long time, now my online experience is wonderful. Nothing makes me more happy than to browse their website (my go to place for fashion, beauty, home and gifts). Everything I need is just a click away. There is no question, if I order something from JCP it will be a quality item. I have never been disappointed. My favorite brands women's clothing LIz Claiborn and A.N.A. I have only had to return someting once, it was simple as it could be. Customer service talk to people in a respectful manner and are willing to help explain returns etc. JCP is a no stress place to shop. Thank you JCP and keep up the great job!
Tip for consumers:
Always a good experience
Products used:
Refunds are based on their policy. Check it out. I buy everything at JCP. Its my go to place for me (clothing, beauty products, jewlery) and when I need things for my home they have great selections at affordable prices. I do all my Christmas shopping with them and gifts through out the year.
Valley Vista mall in Harlingen, TX
Alyssa was a great help to us in the perfume department. She made sure we had 3 different choices and two of those were spot on! She made the xmas shopping experience a lot less stressful. Thank you Alyssa
Store #2140-we were xmas shopping in the store today and TERESA was outstanding! She knows jewelry and was patient with us. She answered all of our questions and let us know about sales now and in the future. We will definitely look forward to shopping with her in the jewelry department in the weeks to come. TERESA made recommendations that helped us decide on more than just one piece of fine jewelry.
I ordered items on the 21st of May, it is now the 31st of May, I have called in 3 time to check on them. I was told that someone made up a packing slip, but never shipped them. I was not told we are sorry and will see that they go out right away.
I was told they would credit my account for the items. I did not want credit I wanted the items. If you make a mistake clean it up. This person should be fired. I have had an account with J C Penney since 1967.
I just picked up my purse which I ordered through JCPenney app. I'm in love with my purchase. Very fast shipping with a very little shipping fee. Their prices are extremely reasonable. JCPenney makes it very fun, hassle free and convenient to either shop online or in store. I am highly satisfied shopping with them!
I have never had a problem with JC Penney online or in-store. They have always been professional and willing to help me find what I am looking for. The store by my home is clean, well maintained and the staff is very willing to help you anyway they are able. Highly recommend.
Never have had a problem with JC Penny, either online or in store. I prefer online because there is more stock and better deals but in-store is ok, too. Just more picked over or out of stock items. I just really like JCPenny overall.
I absolutely love the Adona night gowns! I have four of them! They are SO nice to sleep in. I personally would not buy anything else.
J. C. Penny's is an awesome place to shop! I bought all my kids clothes
There when they were young. The customer service is good. Their inventory of items is huge. Shop J. C.
Penny!
I purchased wine colored ankle boots in a 5 1/2. They are the correct fit and they are classy & beautiful.
Tuve mi primera sesión de fotos en JCPenney y la experiencia fue maravillosa Melissa es encantadora y atenta! Volveré
I had a mentality challenged friend that was kept against his will for 22 month during that time of course he didn't have a haircut and his eyebrows, ears and beard were out of control I was so worried about how to get him a haircut let alone all facial hair the first two girls that came out definitely were not happy to see us then as if God we're looking down came Denise Abell Master Stylist she took care of Eddie with such compassion and was so gentle Eddie cried tears of joy when we left! Denise is an asset to your salon in Glens Falls NY and I will be making all my appointments with Denise from now on
I've become somewhat addicted to shopping at jcpenney.com. They stock a large number of tall and plus sizes which aren't always carried in stores, and most of their clothes are well-made. I especially love the St. John's Bay t-shirts! It's easy to bring returns to the stores (at least, with a receipt - haven't tried without). And finally, if you wait for sales, you get great deals, especially if you are getting their $10 rewards for shopping there. I just found out how wide their online selection is, and I've started shopping for my husband and daughter there, too.
Had never been their before, but the recent black friday doorbuster sales got me crazy & running to a JCPenny outlet. Got great stuff at great prices!
So I spent over 500 $ with JCP. Their delivery service is lasership in the VA region anyway. Lasership lost my package and marked it as delivered. Their customer service is terrible they will not get back to you. They said I should call JCP. I did. They refunded my money no hoops or hurdles. I appreciate JCP customer service. Josh was an excellent and understanding person. Do not order JCP online. Just go in the store.
She was so helpful and pleasant I will be back because of her! Made my visit fantastic and easy! Gave me great service and went out of her way to help in anywat she could. I will make sure I find her to hlep me next time I get shoes at Jcpenney in yorktown mall in lombard illinois. Thank you again Laurie
Tip for consumers:
Laurie in women's shoes is the best!!!
I just love the new selection clothes for women it 's has been a while since shop at the website Customer Service was great Janice was very helpful.
There aren't very many around anymore but they always have great sales. I make the 30 minute drive out to the nearest one a few times a year.
I buy all my jewelry from the Bridgeport wv Jcpenny I absolutely love their products I have a woman that is very sweet and she is usually always there when i get my jewelry or take it in to get them cleaned love Jcpenny
Products used:
Jewelry
Great business but not always! They need to stop store cards. It is at least a threat and unfair! I get harrassed by employees there about using the cards. It will help the store and customers to stop! Almost all things i buy there are not worth keeping for long enough. Some are. Been around a long time but maybe not always in my area. I do hope they solve their financial problems when they come up and they need to be honest when they do! I try not to use their website. Not worth it for me! There often was and is talk about how the business was and is owned by a member (maybe family) of the LDS church. The business maybe wasn't always owned by them. I feel they did not live up to LDS standards but maybe that wasn't always true
The operators are polite, tactful and competent. I recommend this store for shopping and I use it myself. The employees are happy and cheerful!
Recently visited the store in Prattville, AL to buy t-shirts for my husband. Unfortunately, the kind he wanted were not on shelves. Sale Associate, Ms. Pamela Minor, checked inventory and found there were none in stock. She then ordered the items for us to be delivered to the store. What a joy it was to meet her. Ms. Minor was kind, helpful, and knowledgeable. JC Penney is fortunate to have Ms. Pamela Minor as an employee.
I've purchased a couple clothing items on-line from JCP and had them sent to the local store to save some shipping charges. They let me know when the order arrived and exactly where to pick it up in the store. The sales assistant quickly retrieved the item, offered to open it for me to check the contents, and I was on my way. Their system works! Once they even let me know by email when an out-of-stock item that I had looked at was back in stock.
I have always gone School shopping here. The kids just Love it here. Great Brand Names. Great Quality and Prices. I always return to shop here.
I purchased so things and I was very happy with my order I usually don't order online so I thought I would try it and I liked it thank you I would rate this a 10
They always have what I need and are always having incredible sales. Their return procedure is easy and quick
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