• JC Penney

JC Penney

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Overview

JC Penney has a rating of 2.04 stars from 601 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about JC Penney most frequently mention customer service, credit card, and order online problems. JC Penney ranks 103rd among Department Store sites.

  • Service
    91
  • Value
    78
  • Shipping
    74
  • Returns
    69
  • Quality
    69
Positive reviews (last 12 months): 8.3%
Positive
5
Neutral
2
Negative
53
35
See all photos

What reviewers want you to know

Positive highlights

  • Customer service talk to people in a respectful manner and are willing to help explain returns etc.

Critical highlights

  • Paying off my credit card and ditching this unprofessional company!
How would you rate JC Penney?
Top Positive Review

“JCP rocks it!”

L D.
2/6/24

Overall, JCP is the best shopping site anyone can visit. They have quality items and a great value. I have been shopping at their brick and mortor stores for a long time, now my online experience is wonderful. Nothing makes me more happy than to browse their website (my go to place for fashion, beauty, home and gifts). Everything I need is just a click away. There is no question, if I order something from JCP it will be a quality item. I have never been disappointed. My favorite brands women's clothing LIz Claiborn and A.N.A. I have only had to return someting once, it was simple as it could be. Customer service talk to people in a respectful manner and are willing to help explain returns etc. JCP is a no stress place to shop. Thank you JCP and keep up the great job!

Top Critical Review

“Traumatizing online experience...”

Irma M.
12/3/23

I have been a JCP customer since 2009. Every year customer service is really bad. This time after placing an order online I got inside my bag, items that I did not order from someone living in New Jersey (I live in PA). I called three times and every time the situation was getting worse. Finally, I was able to get my money back but lost my $10 rewards and needed to place another order with a higher price. Customer representative was really disrespectful. After this traumatic experience I will be more than happy to cancel my JCP credit card.

Reviews (601)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (31) customer service (175)
Thumbnail of user billg739
2 reviews
0 helpful votes
March 25th, 2024

I made an on-line purchase while in the Wiregrass store. As of that point, JC Penney decided to start referring to me by my deceased (2008) mother's first name. They even used her name on the mailing label for the item I ordered! They have formally refused my request to fix this error. They have referred me to THEIR BANK? Can you imagine? All emails call me Corinne and the mailing label showed Corinne instead of my name Lynne. I'm done shopping there.

Tip for consumers:
I have sent them 4 ignored emails. I made not on their local FB page, the only response I received was from a Robot. So I contacted their company FB page. That's when I was told to contact their BANK!

Products used:
I ordered a bedspread while in the store. That's the point at which my name got changed to my decaeased mother's name. They refuse to correct the error.

Service
Shipping
Thumbnail of user irmam162
1 review
0 helpful votes
December 3rd, 2023

I have been a JCP customer since 2009. Every year customer service is really bad. This time after placing an order online I got inside my bag, items that I did not order from someone living in New Jersey (I live in PA). I called three times and every time the situation was getting worse. Finally, I was able to get my money back but lost my $10 rewards and needed to place another order with a higher price. Customer representative was really disrespectful. After this traumatic experience I will be more than happy to cancel my JCP credit card.

Tip for consumers:
Finally I will be closing my JCP credit card account...I got enough!!!

Products used:
Strafford underwear

Service
Value
Shipping
Returns
Quality
Thumbnail of user hutsonsign
1 review
0 helpful votes
February 10th, 2024

Big rat ran across the floor while the associate was answering a question for me. She seemed startled but not surprised. On the other hand, I wasn't about to stay in the store, so I thanked her (from about 20 feet away after running!) and did not get a chance to finish shopping because I headed to my car! The employee was nice though. However, a comfortable shopping experience and big rats just don't go together. It was big…like put-a-saddle-on-it kind of big LOL! Tech Ridge and IH35 location in Austin could use a pest control company!

Products used:
None. I left the store after the rat was on the move!

Service
Thumbnail of user careyannh
1 review
0 helpful votes
January 20th, 2024

I bought a suit from Jc Penny's and it came in and it did not fit so I returned it and they received my return on November 28 2023 and I am writing this on January 20 2024 and still have not been refunded, and everytime I call I get a different story. Erin at the coustmer care advocate Team has been handing my case since the beginning and has done absolutely nothing about it she is incredibly incompetent and really bad at her job she should be fired

Service
Value
Shipping
Returns
Quality
Thumbnail of user bernarvyb1
1 review
0 helpful votes
December 23rd, 2023

Part of my order I received before the delivery date and one item is still waiting for UPS to pickup since December 15. One item cancelled by JC Penny 4 days after order. Call to order another item assured it was in stock.only to be canceled again this is the worst service I've ever received the ordering system is not organized properly.

Tip for consumers:
Do not order around Christmas you will be disappointed

Products used:
All except the pajamas and boots

Thumbnail of user 00slyfox123
1 review
0 helpful votes
January 14th, 2024

Made an online purchase and paid the almost $9 shipping, 3-5 day shipping. 3 days later I'm told my order will arrive 5 days after the original ship date and when I contacted customer service they completely blamed the shipper and told me I would just have to wait and that they had no way to refund my shipping or cancel/return my purchase and I would have to just send it back after I received it which is another shipping fee. That's called bait and switch and is complete C#@P. Shipping to the store is free but of course they couldn't do that either. Total rip-off be very cautious when doing online business with JCP!

Tip for consumers:
They are crooks with LOTS of similar bad reviews

Products used:
Kitchen appliances

Service
Shipping
Returns
Thumbnail of user kdg3
2 reviews
0 helpful votes
December 30th, 2023

I had to call to make an order. A small order of less than 100 dollars. Told them to deliver it to my UPS Box. NOT A P.O. BOX. They refused. Then I told them to deliver to my current physical address. I live in a hotel. Again they refused. I would have to have them deliver to a JCP store (of they would do that) 20 MILES from here to pick it up. Not worth it!

Products used:
None. They refused to send my order to my box at the UPS Store. Claimed that UPS was a freight forwarder and they do not deliver to freight forwarder.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jimt913
5 reviews
5 helpful votes
November 28th, 2023

Original order was lost in shipment to store. Replacement shipment was delivered somewhere else. Now I cannot find anyone to cancel the charges for the third replacement. Total incompetence.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user joannat51
5 reviews
7 helpful votes
December 18th, 2023

JC Penny's Fairview Heights, IL is committing fraud by charging people for all products then leaving products they paid for out of their bag! Then when you call them about it they give you the run around and keep saying they reviewed the video and can see the item was left out on the counter and not put in the bag and will refund your debit card but then don't do so! They are doing this in store and online then using the money they are stealing as an interest free loan from the public to pay their expenses! Most are not getting their money back at all! I have talked to three employees two of which lied their heads off including their claimed titles as managers,which they are not! They are putting the phones on remote forward, so you never get a person to pickup! I filed a complaint with their corporate office and they are no different so I also contacted and filed complaints with the FTC and IL AG! All need to report them for their criminal activity! They need to be shut down and thrown in jail! They charged my debit card for all including the Paul Mitchel shampoo and conditioner gift set that was normally $22, but on sale for $12.99, which they then never gave me! They are making millions doing this as most won't fight for their money as I do! It is THEFT and FRAUD!

Tip for consumers:
Do not do business with these crooks!!

Products used:
Do not do business with these crooks!!

Thumbnail of user maryt2915
1 review
0 helpful votes
January 19th, 2024

I bought a piece of jewelry and the care package for my daughter for christmas. We went back and exchanged the ring for a more expensive one. Still it was not expensive jewelry, the return total was $149 and the new purchase was about $125 more. I was denied using my credit card, therefore not getting the discount because of a credit limit. The only purchase that was on the card and not due was the $149 piece of jewelry I was purchasing. A hundred and forty nine dollars and I could not add $125 more? What kind of credit limit is that? I called and they asked me if I wanted to increase my credit limit and then denied me. With my high income, jcpenney credit history (never a late payment), 20 yr. Customer, my overall credit score, there is no reason for denial. After being treated like that, my jc penney credit card wll be cut up and I will buy jewelry elsewhere.

Thumbnail of user juliek1199
1 review
0 helpful votes
January 13th, 2024

Jcpenney sent me someone else's package. I returned it. I never received $88.45 in items that i ordered. They refunded the items that I never received in 6 sporadic small increments that only totaled $53.14. I've called customer service atleast 6 times.They claim to elevate the situation which I then get an email claiming they refunded me. They have not. I asked to talk to the manager and they said they don't call anyone, they only email. They never respond to my email and when I call back, they say the case is closed and then the circle of lies begins all over. This is in fact stealing when they keep your money for items you don't receive.

Thumbnail of user cindym2031
1 review
0 helpful votes
January 8th, 2024

Terrible experience with online order with JcPenny. I order 3 pieces of jewelry online. For some reason, I did not realize I was logged into my account which I have not been logged into for a good 5 years. The jewelry was sent to an old address. I called in to stop the delivery but no help was given accept to call UPS mychoice. I put the shipping info to UPS and the site did not recognize the order and their customer service said to take it up wit JCpenny who wanted nothing to do with my order. So I am left to lose my items to an old address. I will never order again online and I am cancelling my cards. Good bye JCPenny for good. Your customer service is incompetent!

Tip for consumers:
Not worth the hassle with customer service.

Products used:
None

Thumbnail of user olaj17
1 review
0 helpful votes
April 1st, 2023

I was surprised to see so many bad reviews for JCPenney. This was my first time ordering. Their page stated that I would receive my items by Tuesday, which was the day I planned to go on a business trip. One item came a couple of days later and the other came 4 days later. They refused to pay to have them sent back. I did not want to incur the cost of mailing or use my gas up. I was told to take them back myself. I will never purchase another item from them. In addition, the items looked very cheap in person.

Tip for consumers:
If their site stated that it was to be received by a certain date and it didn't show up, they should have covered the return shipping. Poof customer service. I was told not getting it when expected was not a good reason to receive FREE shipping.

Products used:
None of it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andram27
1 review
0 helpful votes
August 29th, 2023

Returning 4 pair colored jeans a.n.a brand
Associate unable to find on computer (on my acct.) she called manager Angela who basically called me a their unwarranted delay poor communication using negative language spoke in Spanish rude behavior spoke between themselves instead of me customer. Angela could have least apologized error on our part something another employee found jeans finally credit account.
Done with Penny's I was a regular customer no longer!
Andra Michael
Bella Vist, Arkansas

Thumbnail of user teresab1657
1 review
0 helpful votes
October 23rd, 2023

I placed an order on line last week. It didn't fit so I returned everything. They received the return and charged me $24.95 for the return. I have been a card holder for many years with Penney's and never have I experienced such a thing before. Not only that, I called to pay the $24.95 just so it would not effect my credit and they told me I didn't have an account with them. I stayed on the phone for an hour till they found it. I cut up my credit card after this. I don't ever plan on shopping there again. This has to be illegal. They went Bankrupted in California. I reported this to channel 5 news. I'm sure they will have a field day with it.

Tip for consumers:
NO

Products used:
N/A

Service
Value
Shipping
Returns
Quality
Thumbnail of user eileens44
19 reviews
42 helpful votes
November 22nd, 2022

So two months ago jcp sent me my new charge card along with several coupons, including a 30% off. Apparently the extremely small writing on the back of the paper says that it has to be used on full price merchandise and lists about a thousand items it cannot be used on. I've tried for months to find one item that it actually CAN be applied to with no luck. They're not getting my hard earned money by their bait and switch tactics.

Products used:
None. I will shop elsewhere.

Service
Value
Thumbnail of user kathleens1419
4 reviews
1 helpful vote
August 1st, 2023

Went to the store, tried on a $70 watch, read the instruction book and went home. Decided to order online for curbside pickup, added the $18 extended warranty...now nearly up to $100. Went to pick it up...no receipt, no warranty pamphlet and there had been 2 watches at the store. Got home, NO INSTRUCTION BOOK for this multifunction watch. It's 102° outside so mot going back today. Will return tomorrow and speak to the manager who probably doesn't care and go get a $10 watch at Walmart. Pathetic jcp.

Thumbnail of user heatherh2006
1 review
0 helpful votes
July 27th, 2023

Don't get a jc penny Credit Card. They will close out your account if two payments are rejected by your bank. Even if you make the payment later that same day and even if you make up all late payments if you have any. They won't even tell you that they shut your account. They won't even work with you to reopen it. My account had been paid and caught up and it was still closed without my knowledge. Rude customer service no phone calls just close the account. They said oh you can apply for another card, but why so now I can have two bills. I guess they don't want business from people who pay their bills apparently. I will never ever again get a card from JC Penny.

Tip for consumers:
Never get a JC penny card you’ll regret it, they will not work with you or call you they will just close your account without telling you

Products used:
Watch and clothes and jewelry

Service
Value
Shipping
Returns
Quality
Thumbnail of user rayc726
1 review
0 helpful votes
November 28th, 2023

I tried to place an order online would not work tried calling still would not work. Would like to support you but amazon just works better

Thumbnail of user mcf12
2 reviews
1 helpful vote
February 5th, 2023

Due to their outdated technology they sent our order (over $300) to the wrong address and failed to remedy the matter and continued to charge us for the items that we never received. We haven't ordered from them in over 10 years because of the poor quality. Yet my wife tried to take advantage of a sale for our travels. And they computer sent it to an old address that we haven't live at since college so even though she put in our new address. Customer service was terrible. We spoke to multiple people and even called ups. No one did anything.

Service
Value
Shipping
Returns
Quality
Thumbnail of user vasphines
1 review
0 helpful votes
September 5th, 2023

I was home at 9:45pm I received email saying that my order was delivered 9:45 pm I was home no one ring my doorbell I checked my front door no package was there, I contacted JCP and I said I didn't receive any package JCP asked me to send police report and I did, called several times still can't get my refund. I regret ordering from JCP

Thumbnail of user moniqueb167
7 reviews
5 helpful votes
July 20th, 2023

They give you a delivery day, that basically never happens! Called about order, got an employee, that didn't want to be bothered, so she explained that even if product arrives, it can still take up to 45 days to get notice for pick up! What a joke! Needless to say, I'm gonna let them keep the product! Horrible
Ordered 2 pair of shorts, different colors, got the shorts both the same color

Products used:
None, got up to 45 days to receive my order

Service
Value
Shipping
Quality
Thumbnail of user elp5
2 reviews
2 helpful votes
September 1st, 2023

Have had several incidences of trying to order items that are out of stock but the site allows you to place the order and go through the process until the very end. Never says it's out of stock, just doesn't go through. Called the 800 number to confirm whether in stock, told they are, place the order and THEN told they're out of stock. Also customer service have had major attitude problems. When shopping becomes a chore, I go where it isn't.

Thumbnail of user brantb33
1 review
0 helpful votes
October 5th, 2023

So I bought a mattress/box spring set in store, they didn't have it on hand so they had to ship it to me which was fine. They said they would call me and schedule a time and day to drop it off, nope they just called me and said hey were dropping this off today at said time, so that was great I had to call my wife and inconvenience her to come home and let them in, then I finally get home and see the mattress just to discover that there were two MASSIVE holes in it. And another thing that's great is I paid for them to set the bed up when they delivered it and when I came home my wife said they told her I wanted to take care of it myself. So I come home to a bed that's not even set up with a massive hole in it. I hope JCPenney ceases to exist in the near future, trash store, trash employees, trash service, and trash product.

Tip for consumers:
That I shouldn’t use it because it’s garbage $#*!

Products used:
None of them

Value
Shipping
Returns
Quality
Thumbnail of user roselyneb1
2 reviews
1 helpful vote
January 23rd, 2023

Never buy their white leather couches with the protection plan. First of all I found out that white couches are painted and when they come to "fix" it, they just apply another layer of paint, which tarnishes over time and needs to be reapplied. However, they won't do that indefinititely, after the second time they will tell you it is wear and tear if the top coat finish cracks or peels and then the warranty expires.

Products used:
white Italian leather couch

Service
Value
Shipping
Returns
Quality

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